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Ending listings early.
I've had a spate of people bidding then not paying so I changed almost all listings to buy it now. One slipped through the net and I forgot to change it. As expected another bid appeared with 10 days still left to run. I'm pretty certain it's another non payer competition blocking as the pattern is the same. It still has 5…
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Ebay buyer wants to return an item to me after 100 Days - They are quoting UK consumer rights
Hi, Looking for a little advice. I sold an item on eBay, I'm registered as a business seller. The buyer is claiming a fault with the item and requesting a full refund, however it been 100 days since the purchase. This is of course outside of all the seller and buyer protection that eBay offer, I would in this case also…
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buyer asking how much international postage is
I have the postage listed for the UK, and I'm opted into GSP, but every now and then I get buyers messaging me asking for a postage price to their country. what do I tell them, just put the item in your basket and go to checkout?
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Is this a possible ebay scam?
Sent a buyer an item via evri. Had a message moaning it had not arrived and they needed it in a hurry. Apparently been home all day every day and no sign of evri. Fair enough I thought, I know how bad evri can be. Looked up evri tracking and item was "held-unable to deliver" 3 Delivery attempts made. Sent replacement on…
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Royal Mail Compensation
It used to be that Royal Mail paid compensation for lost items sold on Ebay as long as you could provide proof of postage and the final auction page. When did this change to proof of value being an original purchase receipt? Is it right that you entrust an item to RM and if it is lost they can say 'have the postage…
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UPS customs or other fees - unfair?
Hi, I import crochet items from a lady who makes them for me in Turkey, she has recently made me a large order (value £1450), I have paid the shipping costs to her (£60). She posted in Istanbul and its reached the UK and is coming to me on Monday via UPS. She gave me the tracking info and I have checked the status, it says…
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Accepting Return of Non Faulty Item
I sold a Freesat box on eBay, after the buyer received it I received a notification from eBay saying the buyer wants a refund as the item is faulty. Fair enough, despite the fact it was working perfectly well when I sold it these things can happen. However , in dialogue we’ve had, after I agreed to the refund he now says…
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Aggressive eBay Buyers
Maybe I'm getting fragile in my old age, but I'm seeing more and more unpleasant buyers and potential buyers nowadays. I've had one threaten us with negative feedback if I didn't offer compensation, after they'd realised over 2 weeks after receipt of an item that they'd thrown all the packaging away containing a tiny…
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ebay added high postal charges to my Free listings
All my listings that are Free postage are coming up in searches with ridiculous (added by ebay) Postal charges like £14.30 etc. If I click on the item it gives me the correct Free P&P but all my items have been added to.
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Sold an item on eBay, worried I am going to run into some issues
Evening all So I sold some genuine Airpod Pros on ebay for £120 ish. Buy received them today and claims he cannot connect them to his account (it wants to link them to mine and I will be able to track them). He sent screenshots so I guess I have no reason to disbelieve him (at the start anyway) I 100% removed them from my…
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Ebay search not working
When I try and search for something it just comes back as 'no exact matches found'. Tried on a few browsers and on the Ebay app on my phone but no joy.
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eBay Large Item - Best for buyer or Seller to Arrange Courier?
Hi Sorry to be back again so soon with one of these types of questions.... I've a large piece of furniture on eBay listed as collection only. Someone has been made a Best Offer and been in touch to ask if they can arrange a courier if I accept. They've 300+ 100% feedback and certainly sound legit on the face of it. I know…
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Buyer's note : sent with payment and order
This buyer's note takes the biscuit "Buyer's note: Hi Is it possible to have a reduction of postage costs as both can be sent in the same envelope. Also could you please leave by front door in enclosed front porch if item does not fit through letter box. The first I have often, why do buyers ask the question of postage…
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Refunded buyer. Now item received.
Hi All As per the title really. I had an INR case opened a few weeks ago and refunded buyer. I was checking my postage receipts as I always send signed for and it shows this item was received last week. I'm guessing my Royal Mail claim will be unsuccessful now. I sent the buyer a polite message asking if they would like to…
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Non payers on ebay
Am I just unfortunate with this? In the last three months I've had three non payers on items ranging from £22 to £45. Each time they never tell you they've had a change of heart, even with a polite reminder or letting them know it's ok if they've decided against it but could they please let me know - nothing. Radio…
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Does the eBay algorithm downrate listings with FVF offers?
Maybe just a coincidence but I've had an item listed for quite a while (months) everytime the FVF offers come round and it hasn't sold. This time I let it auto relist and while normally I would delist it and wait for the next offer I didn't bother this time as I was away. And surprise surprise I get a bid on it within 24…
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PayPal dispute
EDIT - resolved Someone mistakenly sent me money via PayPal then on realising their mistake, claimed it back but they did it by filing a dispute saying item not received. For unknown reasons I have now incurred a dispute fee. I have absolutely nothing to do with the transaction, there was no sale, no communication, the…
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PayPal Unauthorised Payment
I have today received a dispute email from Paypal regarding an eBay sale. The seller states the payment of £7.05 made to me was an unauthorised transaction. The transaction dates back to June 2020. Everything I read says a case has to be opened within 180 days, so I’m not quite sure how to respond to this. Any advice,…
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Description in body of listing is being mucked up
My listing page is different to my husband's - he joined Ebay about a year ago. All our listings are always done on the laptop - never on the phone. Sometimes I help him with his listings as he types very slowly! I am very fussy about the content of my listing. Visually it must look nice and not cluttered. I pay special…
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How best to handle being away on holiday ?
Normally when my wife and I are away, one of the kids will be available to look for, parcel up and send off any parcels. Unfortunately though in a few weeks, we'll all be away for 7 days Is there a way of providing such information to potential eBay customers .. or should I just end all listings ? (300+)
