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Payment
Don't think I've been given correct info
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Hotels.Com non-refundable rate. Any luck?
Has anyone managed to get a refund for a non-refundable booking from Hotels.Com? I was due to fly out on 5th to Italy but the flight got cancelled. This was refunded without a problem. But I'm having no luck with the 3 different hotels I booked with hotels.Com as they are back open. Anybody please help me?
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EasyJet Vouchers - less than original price paid
Decided to take vouchers on 6 return flights to Turkey that were cancelled. Vouchers received were £182.45 less than price paid! The “paperwork” is unintelligible, a dozen emails, multiple strange amounts debit and credit, no explanation for difference. Online chat is disabled, no replies to emails, so far over 3 hours on…
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Our return flight has been cancelled and the holiday company won’t communicate with us
I have a group holiday booked for July 9th this year and the return flights have been cancelled. The only way to contact the company ‘Love Holidays’ is through their online chat, we have done exactly what they suggested in terms of reporting the problem however they still haven’t responded. We tried to contact them weeks…
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Refund on RETURN flight
Unable to use return flight to Japan on China Air, due to virus and Taipe being closed. Originally Opodo said we could get a cash refund for the return portion but now they are only offering vouchers. Is there any way I can get a cash refund? Thank you
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On the beach message meaning
hi, has anyone had this message from On the Beach and know what it really means? ‘Should your flight be operating we will be in touch soon with flexible options for you to choose from for those wishing to keep, cancel or change the dates of their holidays’? Thanks
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Annual leave whilst furloughed
Hi Hopefully someone can answer my question. I'm currently furloughed and have just received my latest wage slip and noticed I've been paid nearly £200 holiday pay. I have not requested to take annual leave or been told I will be placed on it. So my question is can my employer randomly place me on annual leave whilst I'm…
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Travel insurance
Hi my son is in Africa his flight has been cancelled twice. He us now rebooked for August but his travel insurance has run out. I've tried sending many e.mails and also left numerous messages on answer phones. I've tried to get insurance cover but have had no luck. His I Durance company is ERV any help and advice would be…
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Re-claiming money lost of renting holiday home
Hi. My wife and I booked a large family holiday in April for us and our grown up children and paid for everything. This was to be our treat, having the family all together. The holiday was cancelled as a result of Covid19, leading to our flights being cancelled. We had paid for 2 holiday homes separately to our flights,…
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Bank Chargeback
So contacted Barclays yesterday to do chargeback from Virgin Atlantic who cancelled my flights from Gatwick on 25 June. I received money back today (next day) moneysavingexpert website says they have 45days to clawback option.. called barclays and they are saying no money is in your account (debit account) so you are all…
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Temp check theme park
Not sure if this is the right board, but corna virus related. Theme parked pre booked back in Feb for end of July. They are opening 4th July. They are doing temperature checks at entrance and if over no entry. Issue, I'm a warm person, and worried I will fail as be over as not sure how they work. Anyone know anything about…
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Air Transat
Our flight to Canada for the first of July has been cancelled. They say we have to accept vouchers anc use within 24 months, however if we are to use them next year the same date as we booked for this year, we have to pay an extra £400 , surely they don't expect us to pay extra money for flights that we have already paid…
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Ryanair name change refund
Hi I had my flights for the end of March cancelled by ryanair due to covid19. I've finally received a refund after many requests. My question is should I have been refunded the £115 name change fee that I paid for my ticket? I'm sure during all the correspondence where it takes you to their website that it included the…
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Viagogo - Coronavirus help
Hi all, I’d booked to travel to Naples in April with my partner and we had purchased 2 tickets from viagogo to watch Napoli vs Roma, however due to Covid-19 our trip was cancelled and the game postponed. The Italian league is now back playing however it’s behind closed doors with no fans allowed. I have messaged viagogo…
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Year travel insurance policy medical cover for Covid
Hi, we have a year policy with insure and go that runs until November. I understand the cancellation part for new bookings not being covered for Covid but I feel it's unfair to not cover medical costs in case you get Covid when abroad. We'd love to travel later in the year, all being well, but i'd then have to buy new…
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On the beach absolute nightmare company
Having an absolute night mare. If you look at on the beach Facebook page they are just ignoring ignoring ignoring messages from customers. They now and then put up a public message saying I have responded to your message directly. All they do is ask for your booking details, which you give them and then they message back…
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Loveholidays
LoveHolidays have cancelled our holiday. We paid extra to ATOL protect it, yet they only want to refund the price of the hotel - with a refund voucher! They say we must deal with the airlines ourselves. Jet2 have already refunded LoveHolidays and Ryanair is badgering me to check in! I thought I’d booked a package and would…
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Package holiday changed flights not hotel
Hi advice please.... I’m going to Jamaica (hopefully) in September. I booked via first choice holiday package (flight and hotel), they used virgin as the flights. I’ve paid off the amount today and then notice on the virgin flight they have moved this to 2 weeks after the holiday is booked. We are going with friends so…
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UK booking conditions
We need to cancel our cottage for August as local rules mean we can't get our aged relative out of the cottage to beach or town as the council is making it car free. Also 4 households sharing is not allowed currently. Booking conditions say: 1 If we don't pay the balance then we lose the deposit. No mention of anything…
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Flights are going ahead but hotel is shut. Can we get a full refund?
Hello. At the moment our flights woth jet2 are still going ahead but the hotel we’re staying in is shut and will be when we are meant to be out there. Jet2 haven’t told us this we’ve found out on our own. Can we get a full refund as we don’t want to go anywhere else?
