On the beach message meaning

dizzyhead_2

hi, has anyone had this message from On the Beach and know what it really means? 
‘Should your flight be operating we will be in touch soon with flexible options for you to choose from for those wishing to keep, cancel or change the dates of their holidays’? 
Thanks

[Deleted User]

I suppose they mean what they say?   If the flights are going ahead you may still have options you wish to consider?  Such as deferring or cancelling and what it would entail.   

Some flights are picking up now but some hotels are still not opening, some hotels opening but flights not going and still not clear if flights will go with full loads or not so think it is just a waiting game to see what transpires at the time you are due to go?   Not ideal but not a lot anyone can do.

dizzyhead_2

Our hotel is open and our flight is going. Recently Ryanair told us we still had to go as they are flying or pay full cost to change our flight dates. On the beach had already told us we could change the hotel and transfers part to another date. I am wondering what this means for the flight part really? Are Ryanair allowing flight changes without cost for flights attached to another company? We bought as a package from Onthe beach but they say the flights are separte when it comes to changing and we have to do it with Ryanair. Just wondered if someone going with OnThebeach before us (31 July) had been given their offers to choose from and what they are? 

mattyprice4004

If your hotel is open and your flight is on, you have very limited options - they'll still providing you with the holiday. 
I'd ask Ryanair the question; but with them nothing is usually free. 

Pamlewis62

Hi. First timer here. Booked packaged holiday with onthebeach. BA website says our flight cancelled for Gran Canaria on the 25th July. Hotel has emailed to say they are closed until September. Heard nothing from otb. Due to take last payment out 11th July of over £1,000. I've tried emailing them and their phone lines are down. I'm concerned and stressed.Can anyone advice me? Thank you.

nxd

Hello, 

I’m writing regarding my upcoming family holiday that I have booked through onthebeach.co.uk. I have tried to get I touch with them but I was unsuccessful as they don’t have a phone number on which they can be contacted. 

On 25 June we received an email advising following: “If your flight has been cancelled, we will refund your hotel and transfer costs straight away, with your flight refund sent back to you upon receipt of this money from your airline.

Should your flight be operating, we will be in touch soon with flexible options for you to choose from, for those wishing to keep, cancel or change the dates of their holiday.” 

On 3 July we received another email advising that our holiday can go ahead as planned following FCO’s change on travel restrictions. 

On 6 July they have sent another email advising following: “ if – for any reason – your chosen hotel is unavailable, we will look to find you a suitable alternative, to the same or better standard and we will be in touch if this is the case. Additionally, if – at your chosen hotel – there is a significant change to hotel facilities or services we will also be in touch.”

Since 25 June I have been trying to make changes to our holiday to move it to some other date but the feature has been locked down since the lockdown started in March. Also now email of 6 July advising that we may be put into a different hotel is simply unacceptable, I booked this hotel for a reason and if we wanted to stay anywhere else I wouldn’t have chosen it. 

We have also had an email from a hotel advising that services will be limited. We are booked on 10 day half board holiday, departure date 23 July return 2 August, 2020. 

I have sent emails via the message system available on their website but the response time is 28-56 days. 

I have contacted our insurance provider who has advised that due to FCO change in travel restrictions we cannot claim. 

I have also contacted ABTA as well but they’re not helpful at all.

Does anyone knows where else we can go to get this mess sorted as we don’t feel safe to travel.

Thank you. 

macman

If this is an ATOL-certificated package booking, then cancellation of the flights allows you to cancel the entire holiday and get a refund in 14 days. I'd certainly not make the final payment.
25/7 may seem close to you, but holiday companies are stacked out just trying to deal with the next 7 days or so of departure dates. You will no doubt hear from them nearer the departure date.

Pamlewis62

Thank you but if I cancel the last payment would they take it as I'm cancelling the holiday and then would be entitled to the payments I have made? 

macman

How can they take the payment if you cancel it?
If it's an ATOL package then cancellation of any part (flights or accom) cancels the whole thing and the refund terms apply. What does your certificate say? Package?
As long as they cancel, not you, then they have to refund in full.
 

Pamlewis62

Ok, but they haven't cancelled it yet, had no communication with otb. ATOL Certificate says Package so yes I agree I'm entitled to full refund but they have tell me it's cancelled. I've emailed them saying BA website is saying my flight cancelled and I have an email from hotel saying they are not open but they haven't come back to me. ont beach should know all this but just not acting or communicating.. Understand they are dealing with a lot but they must understand holiday makers are too and need answers. I'm weary about cancelling last payment as they might take it as I've defaulted on the agreement and will not get the £1,500 I've already paid...

nxd

I’ve got an outstanding £750 to pay and I’ll pay, we have more chance of getting it all back if it’s cancelled.