On the beach message meaning

Pamlewis62

Hi. I managed to get in touch with otb. I did 'I'm owed a refund' on the 'my booking'. Someone answered me within 24 hours. Mine is all sorted now. Cancelled and waiting refund for flights. My finial payment is cancelled to. Hope this helps & good luck.

Pamlewis62

Morning. I managed to get an answer from them by 'my booking' 'manage' and on there somewhere I found 'I am owed a refund'. I was able to send them a message regarding my booking and they come back within 24 hrs. They were very helpful and now all sorted apart from getting my refund from BA which I won't receive until BA refund otb. Good luck.

FlywheelRF

I’ve booked both hotel and flights with OTB going to Rhodes in October. It appears I can amend hotel for next year but it says flights are non-refundable. According to the cancellation breakdown I’ve paid for the flights. Therefore if I cancel my booking will I still be able to claim a refund IN THE EVENT BA cancels the flights in the future. 

bagand96

FlywheelRF said:

I’ve booked both hotel and flights with OTB going to Rhodes in October. It appears I can amend hotel for next year but it says flights are non-refundable. According to the cancellation breakdown I’ve paid for the flights. Therefore if I cancel my booking will I still be able to claim a refund IN THE EVENT BA cancels the flights in the future. 

That would depend if when (if?) you cancel the booking, if OTB actually bother cancelling the reservation with BA, or just leave it booked.  If they actually cancel it you wouldn't be entitled to anything from BA after the date the booking is cancelled.  If it's left as an open booking then yes, if BA cancelled you'd be entitled to a refund.

louby40

I managed to speak to someone from OTB on Monday, I was on the phone in a queue for 5 hours 17 minutes before I eventually spoke to someone! I wanted to move my dates. This is being looked at by someone else as they can't do it on the phone. They say it will be looked at within 48 hours which is later this afternoon.
So we shall see.