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Consumer rights

Archives for August 2009

xbox live points
Bought some Microsoft Points and haven't used them yet. Got tem of xboxlive.com. Tried getting hold of them today but they are shut. Can i get a refund? The terms and conditions say that all sales are final for games and digital content but do points count as content? Do the distance selling regs apply to the points and…
Car Failed MOT
I may on the wrong thread, apologies if I am. I took my car for a service and MOT today. Unfortunately it failed its MOT due to a shredded handbrake cable (fair enough) paid to get it fixed and got it re-tested. What Im miffed about is 2 weeks ago I took my car along to Vauxhall (where the car is originally from) and told…
Problems with sony online game purchase
Hi all - I tried to buy a game from Sony's online store back in March - debit card refused twice as invalid - credit card refused once (same message) address details shown against my account were wrong and system would not let me change - 2 days later the game we tried to order was downloaded to PS3 console by Sony -…
M&s suite
This week my abbey suite was finally delivered - large 2 seater, love seat and chair. The arm of the chair however is 2.5 inches lower and 1.5 inches narrower than that on the 2 seater which it is next to in my living room - so you can imagine it looks a bit odd! I rang customer service - they basically told me I would…
Currys/Faulty Nikon camera
My son bought a Nikon S230 digital camera which worked well for about 3 weeks then it started locking up, this happened several times but seemed to sort itself out.Untill the other day on holiday when on start up the screen came up with "lens error" and shut down, after restarting the camera the same message comes up again…
Bought item 6 weeks ago, still with tags and receipt
Hi all, I bought a suit from Next six weeks ago, and never took the tags off. I still have the receipt. The other day I was about to put the suit on for the first time but noticed a small hole in the trouser legs which I obviously didn't notice when I bought the suit. It was bought in the sale, but as it was technically…
Bought from 3d kids no longer trading
Hi all, I bought a package from 3D kids in April and paid the £135 by cheque. My sons nursery had them in to do the pictures. After months of unreturned calls (and no products) by myself and other parents and the nursery management we have now been told that they are no longer trading and thats that. Does anyone have any…
Indesit condensor dryer faulty but refusing to fix free. how to word my complaint?
Hi, hope someone can help me on here, I have an Indesit IS70C condensor dryer which I purchased in April of 2008 through my catalogue. I noticed as soon as it was delivered that it was noticeably nosier than my previous vented dryer, but I had heard that this is normally the case with condensors so thought nothing of it.…
I'll Be Writing My MP
It's not exactly a consumers right issue more of a consumer awareness topic so this is probably the best place to post. A couple of years back I was shopping in one of my local supermarkets, one that I hadn't been in for a few months, and certainly not since it had underwent its refit. Now this particular supermarket has a…
Car out of waranty and not fit for purpose
Hi...i bought a 12mth old Vauxhall car from a dealer in march 2007 and the warranty ran out in march 2009. During the warranty period the turbo failed and had to be replaced which my local dealer took care of. In July this year the turbo failed again and i was told by Vauxhall customer care that as it was out of warranty…
Cooling Off Period, Have I got one?
Bought a 3 piece suite on a credit card from a national retailer and the following day realised I'd be unable to access the my wall unit as the chair doesn't have wheels on. Phoned the store and they have offered to cancel the order but will charge me £500 for my error. They'll be in touch in 4 weeks or so to see if I want…
should I report them to H&S?
First time poster here so please be gentle :D My friend worked in a restaurant over the summer holidays while she was home from Uni. I have eaten there before but after some of the stories I have heard from her I definately won't be eating there again!! My dilema is, do I go to someone and report there antics or do I just…
PS3 broken :(
I bought my PS3 in Dec 2007 and it has packed in a few weeks ago - the console wont read any discs. I have contacted play.com as i thought i would go down the SOGA route as I have only had it a short while and thought expensive consoles need to last longer but they written back stating that i need to prove it was'nt my…
Beetle in Packet of Cashew Nuts
Last week I bought a packet of Big D salted cashew nuts. I had already eaten some when I tipped some nuts out on to my hand and there among the nuts was a large black salted beetle. It was about the same size as a cashew nut and it was hard but very clearly a beetle. I have kept the beetle, the packet and the remaining…
2 TV's same fault??
Hi i purchased 2 Goodman's 19" flat screen TV's from Comet about 18 months ago. They both have developed the same faults, they dont hold the signal and they wont change channel or if they do you get the picture from one channel and the sound from the other. What should i do? Go to Comet or contact Goodmans? How long should…
Artisan gone bust & due refund HELP!
Any help would be greatly appreciated. Here's the story... Just found out that ArtisanFurniture has gone bust on 28/08/09 . On 22/02/09 we paid £1480, by maestro solo card, on 22/02/09 for a table, chairs and mirror which we were told would be delivered in 6-12 wks. We then got a letter (30/04/09) saying our goods had been…
Samsung LCD TV help!
I'm really desperate from some advice and/or feedback from people who have experienced a similar problem that I have been encountering.. It all started about a year ago when I brought a Samsung SM2032MW 20" LCD TV from Richer Sounds. It cost £119 which I thought was well worth the money, as the picture and exterior looked…
Currys Coverplan question
Hello all, When buying a washing machine from Currys the sales assistant also sold me the 5 year coverplan service agreement for another £150, saying that if I didn't use the service in the 5 year period I would get a full refund. 5 years has now passed and so I thought I'd ring up for a refund. I've just taken a look at…
Washing machine failure after 14 months in New Build property
Hi folks, Our Whirlpool AWZ 510E washer/dryer machine has just failed after only 14 months in a New Build property. It was always been a little temperamental - not quite turning off when the control knob is set to O; but as of yesterday the drum fails to spin although the motor can be heard spinning. There are only two of…
credit agreement?
I currently have a catalouge debt im paying of at a very high intrest rate, its so high atm that all my payment covers is teh actual interest so teh debt isnt reducing. Anyway i remember when i first signed up with them they sent me a credit agreement which i was ment to sign and return but i never did, what was this for?…

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MSE News

Ofgem proposes new 'no standing charge' Price Cap – but Martin Lewis warns vulnerable customers need to be opted in or it won't work
Ofgem has today launched detailed proposals for a major shake up to its Energy Price Cap that dictates the price over 80% of homes in England, Scotland and Wales pay for their energy bills.
Lloyds, Halifax and Bank of Scotland to cut overdraft rates for millions but hike them for others – here's what's happening and full help
If you're a Lloyds, Halifax or Bank of Scotland current account holder, the interest rate you're charged for using your overdraft could change soon as part of a fees shake-up. The Lloyds Banking Group, which owns all three brands, says millions of its customers will pay less after the changes – but a "few" will pay more.
Warm Home Discount expansion confirmed with millions more eligible for the £150 top-up this winter – here's what we know
Around 2.7 million more low-income households, including 900,000 families with children, will become eligible for the £150 Warm Home Discount this winter, as the Government has confirmed it will remove the existing 'hard to heat' eligibility criteria. The extension has only been confirmed for winter 2025/26, with further changes possible for future years.
Martin Lewis: At last a chance to fix Council Tax flaws impacting millions – debt collection, difficulty challenging your band, discounts and more
Major flaws in the Council Tax system in England could finally be fixed in future, as the Government has launched a wide-ranging consultation to review hideous debt collection practices, the difficulty of challenging your band, the overly complex and horribly-named Severe Mental Impairment discount and more. MoneySavingExpert.com founder Martin Lewis, who has long campaigned on these issues, shares his response and analysis.
Energy complaints to be dealt with more quickly and Energy Ombudsman to get new powers under Government plans
If you have a complaint about your energy firm, it may be resolved more quickly in future, as the Government has announced a raft of proposals to strengthen consumer protections in the energy market. The planned changes include giving the Energy Ombudsman new powers to force firms to comply with its decisions – but it's still very early days. Here's what we know so far.
Warm Home Discount expansion confirmed with millions more eligible for the £150 top-up this winter – here's what we know
Around 2.7 million more households, including 900,000 families with children, will become eligible for the £150 Warm Home Discount this winter, as the Government has confirmed it will remove the existing 'hard to heat' eligibility criteria. The extension has only been confirmed for winter 2025/26, with further changes possible for future years.
Base rate held at 4.25% – here's what it means and when it might be cut next
The Bank of England has held the base rate at 4.25%. Below we explain why, when it might be cut, plus what it means for your mortgage and savings.
Applied for South West Trains 'boundary fares' compensation? Act now to claim it
If you applied for compensation from South West Trains before the deadline in January 2025, you now need to provide your bank details to the claim administrator so it can be paid to you. Here's what you need to know.
Winter Fuel Payments to be reinstated for millions – Martin Lewis explains how it'll work, what it means and if it's an improvement
All State Pensioners in England and Wales will receive a Winter Fuel Payment this winter, though those who earn over £35,000 will see it clawed back through the tax system. It means nine million pensioners will get the £200 or £300 top-up. Here MoneySavingExpert.com founder Martin Lewis shares his instant response and analysis, and we include answers to your key questions.

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Consumer rights

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