Samsung LCD TV help!

[Deleted User]

I'm really desperate from some advice and/or feedback from people who have experienced a similar problem that I have been encountering..

It all started about a year ago when I brought a Samsung SM2032MW
20" LCD TV from Richer Sounds. It cost £119 which I thought was well worth the money, as the picture and exterior looked really good quality. I took it home and didn't actually unpack it properly from the box until about a couple of months later when I moved back to University. Almost immediately I noticed that there was something wrong with the television .. I would be switching channels or changing the volume, when all of a sudden, my remote would become unresponsive. When this happened for the first time, I thought it was the batteries and attempted to change the channel/volume from the side of the tv screen using the buttons, but these were not responding either. What was even more annoying was that I could not even switch my television off by the main screen button as this was no responding either..so whenever this fault occurred (and it was very intermittent, normally a couple of times every hour), I had to switch it off at the plug and start over.

I rang richer sounds and asked them what could be done, as I had purchased a 3 year warranty in the store. They told me that it would have to be sent for repair and this could take up to 5 weeks. They told me I would have to take the tv to my local richer sounds store in bristol (where i was at uni) - but this ages away and i had no car so decided to put up with the fault until I returned to Plymouth where I have a car.

When I went in store they told me that the fault I described was very unusual and that it could take up to 5 weeks and if they can't fix it, they will give me a new one. They explained that they could deliver it to my address in Bristol so I thought it was all going well..until after weeks and weeks of waiting and the delivery company sending it to the wrong address and losing it, it turned up without the remote, with marks all over it and one of the buttons on the side pushed it (like stuck)?! - even worse was, it hadn't even been fixed and there was no proof that it had even been looked at!!! I was so annoyed as without a remote, I couldn't even tune my tv easily - it took me over an hour to work out how to do it. I rang them telling them how furious I was that it was not even fixed and had returned to me in even a worse condition..they apologised and then said when I came back to Plymouth they could offer me a refund or an exchange. I was fuming at this point, I felt like they owed me more than just a refund or exchange after weeks without a television and their errors. I went back with faulty tv and asked them if there was nothing more they could offer me (i asked for a new model with freeview built in for what I originally paid as compensation) - but they said no, and made me pay the extra. So i chose a Samsung T220HD 22" LCD TV with freeview built. However, it was not long until I discovered that there was exactly the same problem with the new television!!!! I am just really annoyed and have no idea what to do - I'm sure it's a problem with the sensor but I'm not sure why it would be unresponsive on the actual TV set? (any ideas??) - I love the television and i'm picky so don't want to choose another make.but why can't they just fix it?!?!?! i am so annoyed and feel almost embarrassed to go in there because they joked how I was in there all the time before complaining! has anyone else had experience of this fault (remote and screen not responding but programme still playing)? or has anyone advice on what I am entitled to (someone told me if it was less than a year old they have to replace it there and then not send it for repair)..? samsung really need to sort they lcd tvs out or maybe i am just really unlucky getting 2 tvs with the same fault twice in a row!!


Sorry if this post has been super long and a bit of a rant but i feel so confused and annoyed!

Esqui

Wow, you really have been unlucky!

As for what you are entitled to...you are entitled to a remedy under the Sale of Goods Act. This could be via a prompt repair, replacement or even refund*. However, the retailer will choose which it thinks is best. So, in terms of the law, a repair is acceptable.

You don't mention how long you had the new TV before getting the fault, but the earlier it is, the more "ammo" you have to go for a replacement - although it'll be down to the goodwill of the store, assuming they can repair it quickly (and properly this time).

*If the store tells you that you're only entitled to a repair, they're actually breaking the law. Fun fact.