Cooling Off Period, Have I got one?

Oooops_Ive_done_it_again

Bought a 3 piece suite on a credit card from a national retailer and the following day realised I'd be unable to access the my wall unit as the chair doesn't have wheels on.

Phoned the store and they have offered to cancel the order but will charge me £500 for my error. They'll be in touch in 4 weeks or so to see if I want to spend it on another suite in thier store

Thought I'd heard some where about a cooling off period

Can someone advise please

Oooops_Ive_done_it_again

forgot to tick the email reply notification

I have now

Halloway

Did you buy the suite in store or via the Internet/telephone? If the latter then you are protected by the Distance Selling Regulations.

Oooops_Ive_done_it_again

in the store

Halloway

!!!!!!. In that case I don't think you have much chance of getting a refund. There is no legislation that I am aware of that would help you and furniture shops are notorious for playing hardball even when it comes to refunds to which the customer is legally-entitled.

Meepster

Unfortunately, Halloway is right. If you sign up in store you don't have a cooling off period, some companies will let you cancel if you complain to their head offices, others, such as DFS and SCS are more inclined to say "tough"...

CHR15

That's odd, most furniture has wheels on.

If all the refund avenues fail, couldn't you screw some castors on the bottom yourself?

It wouldn't raise the height too much and most furniture has them anyway so wouldn't look weird.

http://www.diy.com/diy/jsp/bq/nav.jsp?action=detail&fh_secondid=9370702&fh_view_size=150&fh_start_index=0&fh_location=%2f%2fcatal!!!1%2fen_GB&fh_search=wheel&fh_eds=%C3%9F&fh_refview=search&ts=1251715239390&isSearch=true

Oooops_Ive_done_it_again

CHR15 wrote: »

That's odd, most furniture has wheels on.

couldn't you screw some castors on the bottom yourself?

not this suite, it was all recliners with metal subframe so not sure if it could have been done

Hintza

Surely they will have something suitable?

ex.astris

SOGA does however state that you have a reasonable amount of time to 'accept' the goods. Before this time period has elapsed, you can 'reject' the goods, especially if they have not been used.

However, this does usually mean standing your ground with the company. Get in touch with Consumer Direct - they're not always helpful but it's worth a shot.

Jakg

You can reject them because they are not as described etc - not because you dont want them.