Cooling Off Period, Have I got one?

woody01

ex.astris wrote: »

SOGA does however state that you have a reasonable amount of time to 'accept' the goods. Before this time period has elapsed, you can 'reject' the goods, especially if they have not been used.

However, this does usually mean standing your ground with the company. Get in touch with Consumer Direct - they're not always helpful but it's worth a shot.

Another SOGA quote without knowledge of the laws surrounding it.

SOGA does not apply just because you have changed your mind.

custardy

Jakg wrote: »

You can reject them because they are not as described etc - not because you dont want them.

not if they are not described as having castors

Oooops_Ive_done_it_again

custardy wrote: »

not if they are not described as having castors

Something I realised after getting home was that they had no castors. Sure it wasn't mentioned at the point of sale.