Bought item 6 weeks ago, still with tags and receipt

toon4thetitle

Hi all,

I bought a suit from Next six weeks ago, and never took the tags off. I still have the receipt. The other day I was about to put the suit on for the first time but noticed a small hole in the trouser legs which I obviously didn't notice when I bought the suit.

It was bought in the sale, but as it was technically 'faulty' when I bought it, without me knowing, should they give me a refund or at least credit note?

Any help would be greatly appreciated, many thanks in advance.

tbw

Have you taken the tags off or are they still on it ? If the tags are still on you probably have a better chance as they will see that you haven't damaged the suit while wearing it.

I don't know for sure but if I was in your situation , I would expect the store to refund me UNLESS the fault was identified at the point of sale (even if it was just labelled as 'seconds' or substandard'. I would expect sale items to be undamaged unless a fault was drawn to my attention before purchase.

Halloway

Your rights are not affected by an item being purchased in a sale. So I would say that you have a good chance of getting a refund as you clearly have not worn the suit and it is faulty and has been since before you bought it.

ShaneUK

tbw wrote: »

Have you taken the tags off or are they still on it ? If the tags are still on you probably have a better chance as they will see that you haven't damaged the suit while wearing it.

Will they though! I have heard of many women who wear something once (with the tags still in but tucked away) only to take it back the next day!! (And I am NOT saying this is the case here in anyway).

mandragora_2

'Not fit for purpose' so, yes, they should take it back. I think your greatest dificulty might be convincing them that the damage happened prior to purchase, though, rather than after you bought it - so if it looks like a manufacturing fault (ie the hole is where a seam hasn't been stitched properly, or the material has the equivalent of a dropped stitch) then your case will be stronger - they might just argue that the damage has occured while it's been in your possession if it's something like a 'catch'. I'd go for just taking it back, explaining why you're returning it and pleasantly, but confidently anticipate the refund. There's a chance they won't even mention/see the time lapse; if they do, at that point you will need to explain why there's been a delay, and why that doesn't make any difference to the bottom line which is that there's a manufacturing fault and the suit isn't fit for the purpose that you bought it for.

ex.astris

Before you start worrying, just go into Next, explain the situation and see what their response is. They may well sort it for you without question - problem solved!

hollydays

You will not have any problem,just take it back.
the hole might even have been caused by the security tag.

Chester85

I'd take it back :cool:

They might offer you a refund card at first but stick out for the cash or maybe but it towards a new suit, next have a range of £90 suits

If the hole is on or around the seam its most definitley from the security tag as pre-sale everything is de-tagged with hand tags as opposed to the more smooth till tag units

DCFC79

Take it to the store and see what they say,

Amistoso_2

I have to say that NEXT are usually pretty reasonable regarding returns in my experience anyway. I've taken stuff back way after the timescale stated and never had a problem.

JanineB

hollydays wrote: »

You will not have any problem,just take it back.
the hole might even have been caused by the security tag.

This is true and commonly happens. Take it back and let us know what happens!