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Dentist won’t refund my deposit, even though I cancelled with in the time
My dentist policy on their website specifically states, “Patients are required to give at least 48 business hours’ notice to cancel an appointment. Deposits are fully refundable with sufficient notice as stated above.” I fall in line of this as I am cancelling 5days before the scheduled appointment and they are making up…
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How Strictly Worded Does a Pre-Court Letter Have to Be
I am on the point of submitting a Claim in the Small Claims Court (not MCOL) but I want to be sure that it doesn't get thrown out because my email to the Defendant is not worded exactly like the template letter I was sent by the CAB. I have formally and explicitly rejected the product after 30 days, as being mis-sold,…
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Shark Vacuum Model IWI1511UK
Bought a Detect Pro cordless model direct from Shark 15/11/2023. Its had light use as also have another vac for upstairs. I've noticed a build up of dust and debris in an inaccessible part of the cannister. Shark customer services say it doesnt affect suction but it looks unpleasant and I'm concerned it could turn mouldy.…
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Small claims victory - Advise needed - When to send the Bailiffs
Hi All My first post. I recently made a successful online small claim against a sizeable car hire company. They failed to offer a defence and a CCJ has been issued against them by the County Court stating that they must pay me the full amount. This was 10 weeks ago and nothing has been acknowledged or any money yet…
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Return of a faulty second hand part
I purchased a part from a large used car parts supplier and it turned out to be faulty. The part cost £600 and the supplier is trying to say that I'll incur a handling charge to return it. As far as I'm aware this is not allowed. There's a letter on the Which website that you can send in response to that. The part was…
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Carpet supplied didn't fit
Recently bought carpet for my stairs and landing. The company sent someone out to 'double check' my measurements. He said they were spot on. Fast forward to today ..the fitter tells me the landing section isn't wide enough by about 10-15cms (where it should go into a recessed doorway). He's going to seam a piece in but I'm…
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Argos Home Delivery
On 23
January 2024 I ordered online an Apple Watch to be delivered to my home address
as a Valentines gift to my husband. The parcel was delivered by Yodel and I sent Argos POD’s. I paid for the watch using my Argos card. As it was a
Valentines gift I didn’t open the box until a week later and found not an Apple
Watch…
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Dashcam fitting
My wife had a dashcam fitted but had to go back because it interfered with the computer on her car. They rewired it and then she realised the camera wasn't working. She went back and had it done again. This time it worked but the parking mode wouldn't work while the engine was off. The parking mode was the main reason for…
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Wowcher problems
Hello. Last week I bought 2 wowcher holiday vouchers, I redeemed one so I could speak to travel agent. Holiday was not as stated on website.They stated 3 London airports, but once redeemed they told me it was their choice of which, which is not made plain. I immediately emailed and used their whatsapp, cancelling…
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iPhone fault and 'out of warranty' - O2 or Apple?
Hi, First time posting, here! I have an iPhone 13 mini that frequenly is unable to connect to my network (O2). Sometimes the problem will last all day, sometimes only a few hours. I've had the sim card swapped by O2. Friends / colleagues are not experiencing the same network problems. It looks like a problem with the…
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Unsure of rights
Morning. I'm after some advice on a couple of issues please. Sorry for the long description, but I think I need to put some background on this. Issue 1 October 2023 I bought I new bike in a new style/design in a shop. Because of the lovely UK weather I didn't ride it outside, but i have done alot of indoor riding on it.…
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I'm about to win a Money Claim Online case. What are my next options?
Based in England (north). I have no legal representation. This claim is from myself in my personal name against a limited company (let's call it "XYZ LTD") 1) I entered into a contract with an interior designer for a design of a house that I was about to purchase. The price agreed was £5,000 + VAT. In her own terms and…
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Timpsons watch battery replacement became £225 repair bill
My 'money saving' trip to Timpsons to replace a battery in the Uppingham (Rutland) branch four years ago ended up in disaster. The watch worked perfectly well until the battery died, but the shop attendant told me the crown was broken. It was sent away and a few weeks and £225 later it was fixed. I have since then and by…
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Mis-sold TV by local 'engineer' scam
Hi, I just need some advice. I realise we've been scammed, but I'm now wondering what our options are.Our Samsung TV is 8 years old and is fine unless we want to watch a DVD on it, or use a Sky puck; then the screen has a funny fit and we can only see a quarter of it and in massive font. Husband was convinced it could be…
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Mis-sold Car
Hi, I bought a used car from a large well knows company,on 5th April, took it for a service on the 17th April,was advised by the garage that the car was not fit for purpose and a main problem with the car was the head gasket had failed. Was told not to drive the car as would cause more damage. I immediately contacted the…
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store receipts
Hi just a question about store receipts,I went into newlook to buy an item,I went to till the customer advisor told me that they have gone paperless,I was shocked as I didn't think store could do this and had to give you a paper one if you ask, have I got a right to ask for paper one???? Also when I went to pay fir item by…
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Online retailer refusing a return. Who is right?
I am a disabled pensioner. I bought a new bed base from a large and busy online bed shop 300 miles away and paid by c/c. Their couriers delivered it and although I told them not to remove the packaging (in the unlikely case I had to return it) they did so regardless and took it away with them. I did not find out until long…
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Used Car - Rejection Rights
Hi everyone, Just needed some advice on what everyone out there thinks of this issue. Purchased a convertible used car that has significant water ingress through the roof & rear of the car - about 3-4 water ingress points - it's basically leaking inside pretty quickly when it rains. Didn't notice this issue until it rains…
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Is this a scam risk? Selling car
Hi all I’m selling my car to a private individual. They will pay by bank transfer. Once the money shows up in my account is it safe? I don’t want to transfer the car over to find the money isn’t there!
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Debit Card Section 75 on Car Purchase
Hi I purchased a van in 2021 and just over 6 months later it
developed an electrical fault. I emailed the dealer and they advised me that the
warranty they supplied didn’t cover electrical faults. Fast forward a couple of years (spent trying to fix it) and I’m
at the point of scrapping the van. It was purchased on a Visa…