Dentist won’t refund my deposit, even though I cancelled with in the time

[Deleted User]

My dentist policy on their website 
specifically states, “Patients are required to give at least 48 business hours’ notice to cancel an appointment. Deposits are fully refundable with sufficient notice as stated above.” 

I fall in line of this as I am cancelling 5days before the scheduled appointment and they are making up new reasons not stated in the policy to not refund me.

How do I get my deposit back? My deposit is £100. 

[Deleted User]

My dentist has stated they will not refund my deposit despite their policy stating it is refundable if any appointment is cancelled with in 48hours. 

I fall inline with the policy but they are making up new rules which are not stipulated in the policy. 

How do I get my deposit back?

elsien

What new rules are they making up?
and how much money are you talking about?

marcia_

[Deleted User] said:

My dentist policy on their website 
specifically states, “Patients are required to give at least 48 business hours’ notice to cancel an appointment. Deposits are fully refundable with sufficient notice as stated above.” 

I fall in line of this as I am cancelling 5days before the scheduled appointment and they are making up new reasons not stated in the policy to not refund me.

How do I get my deposit back? My deposit is £100. 

 What did they say when you asked them? 

How did you pay the deposit?

marcia_

 This thread has been posted twice. I've requested a merge.

What did they say when you asked them? 

How did you pay the deposit?

elsien

I think I asked this in the other thread, but what reason are they now giving?
have you spoken to the practice manager?  (Ignore the red plus button when replying, just type in the new box at the bottom and save)

elsien

I think the OP probably intended to reply with additional information and hit the new thread button by mistake. Bit of a design fault as other people have thought the same. 

born_again

When you say 5 days. Does that include weekend? 
Are they open weekends?

Given they state at least 48 business hours

So if they are only open 8 hours a day, excluding weekends 
So if is on Appointment Monday 29th, then you would need to cancel on Thursday 18th to meet the at least 48 business hours cancelation period.

Hoenir

What was the deposit for? 

Aylesbury_Duck

born_again said:

When you say 5 days. Does that include weekend? 
Are they open weekends?

Given they state at least 48 business hours

So if they are only open 8 hours a day, excluding weekends 
So if is on Appointment Monday 29th, then you would need to cancel on Thursday 18th to meet the at least 48 business hours cancelation period.

That was my reading, too.  It seems they are applying 48 business hours literally, rather than the way OP (and most of us) would.

eskbanker

Aylesbury_Duck said:

born_again said:

When you say 5 days. Does that include weekend? 
Are they open weekends?

Given they state at least 48 business hours

So if they are only open 8 hours a day, excluding weekends 
So if is on Appointment Monday 29th, then you would need to cancel on Thursday 18th to meet the at least 48 business hours cancelation period.

That was my reading, too.  It seems they are applying 48 business hours literally, rather than the way OP (and most of us) would.

The expression 'business hours' always seems to confuse, and the cynic might observe that this is deliberate obfuscation on the part of the organisation choosing to use it, but if they mean 'two business days' or 'six business days' then it would be far more sensible to use one of those terms IMHO....