store receipts

gillybean90
gillybean90 Posts: 2
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edited 5 February at 9:18AM in Consumer rights
Hi
just a question about store receipts,I went into newlook to buy an item,I went to till the customer advisor told me that they have gone paperless,I was shocked as I didn't think store could do this and had to give you a paper one if you ask, have I got a right to ask for paper one????
Also when I went to pay fir item by card my email came up on there till,I never gave them permission to store my card or my email together,I guess I'm old school,anyone else bothered by this or is it just me?.
thanks
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  • maman
    maman Posts: 28,374
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    I've been given the option of an email receipt in New Look in the past but refused as I assumed it would mean marketing emails which I didn't want. 

    I haven't shopped there recently though but what about people who don't use email? 🤗

    I can only assume you've shopped online and /or given them your email previously but I wasn't aware they could refuse a paper receipt. 
  • Nearlyold
    Nearlyold Posts: 2,233
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    edited 3 February at 9:34PM
    There is no legal requirement to give a  receipt. You can ask the shop for anything you like and they can say no if it is not a legal requirement.

    All the shops I've been in who are doing the paperless thing will email you a receipt or provide a paper one if you ask.

    Of course some businesses have always generally not bothered to give receipts for cash payment, eg Chippy's,  Barbers, Sweet Shops, Newspaper Vendors etc

    Invoices however are a legal requirement when both the seller and buyer are VAT registered.
  • crumpet_man
    crumpet_man Posts: 514
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    The places where you don't typically receive a receipt are also the places where you are unlikely to need to return a product.  I think if I purchased something of value using cash and was not provided a receipt I would ask for a refund immediately and take my money elsewhere.  It would be hard to provide proof of purchase if the product was faulty and a return required.
  • sarah1972
    sarah1972 Posts: 18,801
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    Pmd the team to move to an actual board as it’s currently not posted on one. 


    I’m a Senior Forum Ambassador and I support the Forum Team on Competitions Time, Shopping & Freebies boards, Employment, Jobseeking & Training boards If you need any help on these boards, do let me know. Please note that Ambassadors are not moderators. Any posts you spot in breach of the Forum Rules should be reported via the report button, or by emailing [email protected]. All views are my own and not the official line of MoneySavingExpert.
  • DullGreyGuy
    DullGreyGuy Posts: 9,014
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    just a question about store receipts,I went into newlook to buy an item,I went to till the customer advisor told me that they have gone paperless,I was shocked as I didn't think store could do this and had to give you a paper one if you ask, have I got a right to ask for paper one????
    Also when I went to pay fir item by card my email came up on there till,I never gave them permission to store my card or my email together,I guess I'm old school,anyone else bothered by this or is it just me?.
    The only time anything akin to a receipt is a legal requirement is when both buyer and seller are VAT registered. Even then the law doesn't demand that it's in paper form and the seller could meet their legal obligations by offering to email the VAT invoice. 

    Presumably this is a company that you have ordered from online? In which case the T&Cs you clicked to say you agreed to probably gave consent for them to store payment details, email etc. 
  • born_again
    born_again Posts: 13,538
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    Hi
    just a question about store receipts,I went into newlook to buy an item,I went to till the customer advisor told me that they have gone paperless,I was shocked as I didn't think store could do this and had to give you a paper one if you ask, have I got a right to ask for paper one????
    Also when I went to pay fir item by card my email came up on there till,I never gave them permission to store my card or my email together,I guess I'm old school,anyone else bothered by this or is it just me?.
    thanks
    Clearly you must have done at some point?
    So have you bought online with them?
    Life in the slow lane
  • screech_78
    screech_78 Posts: 409
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    There is no legal requirement to any receipt at all when shopping in store, let alone a paper one. 
  • eskbanker
    eskbanker Posts: 29,811
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    This does beg the question of how they'd deal with in-store return of faulty items by those who are unable or unwilling to supply an email address, who still have statutory rights.

    Their published policy on no-fault change of mind returns demands a receipt, which is within their prerogative to specify, but I don't see how they can insist on sight of a receipt for those who wish to exercise their CRA rights (and who don't have an email address) if they don't provide them....
  • Alderbank
    Alderbank Posts: 2,674
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    There is no legal requirement to any receipt at all when shopping in store, let alone a paper one. 
    Agreed, no legal requirement.

    However, Next have a policy where most goods can be returned for change-of-mind within 28 days. Some retailers specifically require till receipts for similar policies. Next T&Cs are not very clear.

    Also, if the OP is a cash buyer, they might struggle to provide any proof of purchase without a till receipt if the goods turn out to be faulty.
  • DullGreyGuy
    DullGreyGuy Posts: 9,014
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    eskbanker said:
    This does beg the question of how they'd deal with in-store return of faulty items by those who are unable or unwilling to supply an email address, who still have statutory rights.
    Statutory rights still require you to evidence that you purchased it from the retailer. If we are honest the "unwilling" is going to make up 99% of customers who say "no" to the receipt. They will have made a rod for their own back for when it comes to trying to enforce statutory rights. 

    The OP states the purchase was with NewLook so not sure why we have comments on Next's policy?
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