store receipts

DullGreyGuy

sheramber said:

What if you don't have an email address?

Or you don't have a printer to print off a receipt?

Was discussed earlier... realistically how many that shop in store in a company aimed at 16-30 year olds don't have an email address or are unable to create one? Smartphone ownership in that age group is 99% and there is nothing to say the remaining c1% don't have access to a computer at home, work, school, library etc. 

Certain stationers offer printing services and local libraries that I've been in too but again as above, most can just show it on screen.

 The problem is going to be overwhelmingly those that don't want to give their email address rather than not having one. 

powerful_Rogue

Why would you need to print the receipt? You just show it to them on your phone.

eskbanker

powerful_Rogue said:

Why would you need to print the receipt? You just show it to them on your phone.

If you have an email-enabled phone, yes, but there are plenty of people who use email but not a smartphone....

TracyS66

jon81uk said:

TracyS66 said:

Shopped in Dunelm yesterday all the tills said "email receipts only" when i said i wanted a printed receipt the chap serving me said we don't have any till rolls, so i said what do i do about returning the item if i need to,,, he just shrugged his shoulders. 

If you need to return it you show the email receipt.

I didn't want to give my email,,, they have no facility for those who either don't  want or have email addresses that was my point

subjecttocontract

I have an email address but don't have a printer.
I have a mobile phone but don't use it for email.
Any shop that didnt provide a paper receipt just wouldn't get my custom.......but then I'm not 16-30.

user1977

subjecttocontract said:

I have an email address but don't have a printer.
I have a mobile phone but don't use it for email.

Then either find someone who does have a printer, acquire your own printer, or take whatever device you use for your email to the shop...

DullGreyGuy

TracyS66 said:

jon81uk said:

TracyS66 said:

Shopped in Dunelm yesterday all the tills said "email receipts only" when i said i wanted a printed receipt the chap serving me said we don't have any till rolls, so i said what do i do about returning the item if i need to,,, he just shrugged his shoulders. 

If you need to return it you show the email receipt.

I didn't want to give my email,,, they have no facility for those who either don't  want or have email addresses that was my point

Which is fine but then New Look is no longer the shop for you or you accept the risks of having no receipts for your purchases. You don't have a statutory right to be their customer on your own terms nor even a right for receipt in any format. 

Guessing you don't buy anything online? Or you give them fake emails? In which case you can give fake emails instore too but you may as well just refuse a receipt. 

born_again

TracyS66 said:

jon81uk said:

TracyS66 said:

Shopped in Dunelm yesterday all the tills said "email receipts only" when i said i wanted a printed receipt the chap serving me said we don't have any till rolls, so i said what do i do about returning the item if i need to,,, he just shrugged his shoulders. 

If you need to return it you show the email receipt.

I didn't want to give my email,,, they have no facility for those who either don't  want or have email addresses that was my point

Do you shop online?
Seems like on of these situations. Where you are biting of your nose to spite your face 🤷‍♀️

Just set up a email just for this type of situation. No need to worry about losing a receipt. My gmail acc dates from 2005 & they are still there.

But if you read back New Look do supply paper receipts if you ask for one. 

sheramber

DullGreyGuy said:

sheramber said:

What if you don't have an email address?

Or you don't have a printer to print off a receipt?

Was discussed earlier... realistically how many that shop in store in a company aimed at 16-30 year olds don't have an email address or are unable to create one? Smartphone ownership in that age group is 99% and there is nothing to say the remaining c1% don't have access to a computer at home, work, school, library etc. 

Certain stationers offer printing services and local libraries that I've been in too but again as above, most can just show it on screen.

 The problem is going to be overwhelmingly those that don't want to give their email address rather than not having one. 

I don’t associate Dunelm  with 16- 30 year olds. 

No stationers where I live. 

Many older people do not have a smart phone. Do they have to take their computer or laptop to the library to get a receipt? 

Why should they have to go out of their way to go to a library?

Last time I bought in Dunelm I told them I don’t have an email address. I was given a paper receipt I don’t think
anybody in the store was under 40 , including the sales staff. 

RefluentBeans

This thread is getting into a crucial topic. For in store purchases, there is no legal obligation for retailers to offer a no-fault return. Thus, any returns for effectively change of mind is more than you’re legally entitled to. What this means is they can change their policy at any time, and you have two choices - either accept the new terms or withdraw from the contract (by not purchasing). 

Of course, this doesn’t affect your statutory rights, and the retailer would have to accept a bank statement or other proof of purchase to find the receipt on the system, or allow that a bank statement is enough proof of purchase to allow for the statutory rights to return if the product is faulty under the CRA. 

In addition, retailers haven’t got to accept cash (and in fact many large retailers may see it as risky and expensive - having to organise collections, audits, risk of loss, accidental error, higher risk of fake currency etc). To a lot of people, cash is certainly not king. 

To combat the ‘not everyone has emails’, ‘older people are being discriminated against’, and the other claims in the same vein - there is this mythical old person who only deals in cash, cannot use phones, cannot use email, and cannot use email - and can only be contacted by snail mail. That person doesn’t exist. In 2019, 92% had internet access - from the ONS. Between then and now there was a global pandemic where the world went pretty much online - that number is now much higher now. The people without an email address (or claim to not have an email) are either lying, or are genuinely in the small fraction without internet access. Arguably, those people in that smallest fraction of society should receive help to get them into the 21st century, as internet access could well be perceived as a necessity. Just the same as electricity. 

Ultimately - people have the right to choose where they shop. No one can force you to buy from New Look or Dunelm. If you don’t want to give out an ensil (even one designed for junk) then that is your choice, but retailers have a choice in how they operate.