store receipts

moonpenny

I shopped in New Look last week and was asked for my e-mail address for a receipt.  I declined and asked for a paper receipt and was given one, no problem.

powerful_Rogue

Can't see the fuss with people that have email and access to the internet. Much easier having a digital receipt then a paper one.

Just set up a free email account for receipts, or use receipts+powerfulroge@gmail.com

https://www.labnol.org/internet/email/gmail-email-alias-two-separate-gmail-address/2388/

born_again

powerful_Rogue said:

Can't see the fuss with people that have email and access to the internet. Much easier having a digital receipt then a paper one.

Just set up a free email account for receipts, or use receipts+powerfulroge@gmail.com

https://www.labnol.org/internet/email/gmail-email-alias-two-separate-gmail-address/2388/

Makes it a lot easier to save them.
Rather than lose a bit of paper.

It's odd that someone posts as old school, but at a guess is possibly using name & year of birth as their username.

kimwp

I returned a faulty item to Lidl once - I didn't have the receipt, but knew which day I had bought it and which card I used, so the manager went through their records and printed out a receipt for me. I didn't get the logic, but it was excellent customer service.

DullGreyGuy

the_lunatic_is_in_my_head said:
They couldn't careless about the planet that's for sure.  

I wouldn't be so sure in this day and age... ESG is increasingly becoming a thing investors are talking about etc. Sure it's great when you can combine it with data and cost savings but I wouldn't be as cynical as to say the environmental benefits are an unfortunate consequence. 

Set up an insurer that will only write ESG positive clients, normally getting the investors to back broad spectrum insurers is really hard because some will like Casualty but hate Property or some don't want any more North America exposures etc. Our ESG insurer however was massively over subscribed by those wanting to support it and got highly favourable terms. Surprisingly even certain clients explicitly wanted to be insured by the ESG part of the business rather than the regular. 

jon81uk

born_again said:

gillybean90 said:I went to till the customer advisor told me that they have gone paperless,

Read, staff have been told to push for email receipts to save costs & capture details for further marketing.. Might even get a pat on the back for the number they do.

Rather than they have gone paperless.

They can't use it for marketing communications unless you opt-in to receive them. They could use it (like Clubcard/Nectar) to monitor spending habits, but not to send you marketing emails.

TracyS66

Shopped in Dunelm yesterday all the tills said "email receipts only" when i said i wanted a printed receipt the chap serving me said we don't have any till rolls, so i said what do i do about returning the item if i need to,,, he just shrugged his shoulders. 

jon81uk

TracyS66 said:

Shopped in Dunelm yesterday all the tills said "email receipts only" when i said i wanted a printed receipt the chap serving me said we don't have any till rolls, so i said what do i do about returning the item if i need to,,, he just shrugged his shoulders. 

If you need to return it you show the email receipt.

sheramber

What if you don't have an email address?

Or you don't have a printer to print off a receipt?

Alderbank

No legal requirement to give a receipt for a retail sale, not even the second receipt you get when you pay by card.

For the store's own policies such as 30 day returns when bought in shop, they can set their own rules.

Statutory claims under CRA require proof of purchase which is not necessarily a till receipt.

If the OP had paid by cash so had no other proof of purchase she could have stood her ground or threatened to cancel the sale. I suspect the manager would eventually have come up with a hand-written receipt accompanied by huffing, puffing and rolling of eyes.

Either side can of course write out the receipt. The OP can go shopping armed with her own receipts 'Purchased on the above date by TracyS66 the following items...' for the sales associate or whatever they are called to sign.