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Praise, Vent & Warnings sticky
Please keep in mind the MSE Forum rules, notably that: * We cannot accept active calls to boycott organisations. * If a post is reported to the Forum Team as being defamatory, we’ll follow a legal process set out in Section 5 of the Defamation Act 2013. 📢 Here are some threads from this board which you might useful: *…
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Premier Inn Dynamic Pricing
Subject: Premier Inn Dynamic Pricing Discrepancy – Lymington (Hordle) Dear Martin and the MSE Team, I am writing to share a frustrating experience regarding Premier Inn’s booking system and their "dynamic pricing" tactics, which I believe borders on misleading advertising. On 4th of May myself and my two brothers-in-law…
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John Lewis promo codes and 'customer support'
I have been having issues with John Lewis promo codes, as other threads here have also mentioned this, could be a wider issue? I bought a Bosch Washing Machine from John Lewis (Series 6 WGJ25400GB). The website says it has free standard delivery and recycling (via promo code). Despite using the promo code I did not get the…
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Garden Buildings Direct / BillyOh / Kybotech – small claims mediation pending. Any experiences?
How I wish I had checked this Forum before buying a shed from Garden Buildings Direct (instead of only looking at the quick and places to check). It is clear from comments here over many years what sort of company they are. Their profits seem to be invested in marketing and clever legal drafting/protection but not in…
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John Lewis promo codes taking off less than advertised (vent)
Not sure if anyone else has noticed this or if I’m just unlucky, but twice now a My John Lewis discount code has taken off less than advertised (eg “Save £19 off this item with the code SAVE19blahblah, apply code at checkout”. I’m always signed in and have read the ts & cs, apply the promo code directly, and £17 is taken…
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Amazon and ID for a refund
I have been an Amazon customer for years. Just recently I bought a garden item and upon receipt it had parts missing. I actioned a return Oct 2 and still haven’t had a refund. Upon contacting Amazon they are stating I need to submit gov ID with photo in order to get a refund. Surely this isn’t legal under the Consumer…
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JustGiving - disguised fees
A friend died recently and the family has set up a JustGiving page. I went to donate and found it very difficult to opt out of a 'voluntary' platform fee 15% donation to JustGiving. In my hunt to resolve this, this article made interesting reading - highlighting how much JustGivings profits have increased since moving to…
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Beware Green Flag. They leave old ladies in the street.
My mother has been a member of Green Flag for many years. She is 87 years old and widowed. This morning she called me, distressed not knowing what to do, because she has just got out of hospital and needed some supplies so drove to the local Co-op to get bread and milk. Upon finding she had a flat tyre when she came out…
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The Great WarmFront Scheme or Scam ? Still NOT accountable
Hi All ! Martin, you really need to do something about Warmfront on your next TV Show as not only are there so many complaints, but safety is being compromised and Building Regulations/ Gas Safe Regulations ignored which is illegal. I spotted this older thread after searching for details on how to make a complaint about…
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Quidco.... Bonus Cashback!
Hi all I have been a user of Quidco and other cashback websites for many years. Earlier this year, I made a purchase at Laithwaite's for some wine following Quidco running a bonus cashback promotion. The order was placed and the cashback tracked with no problems. No changes or alterations were made and the order was…
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Best Western phishing email
Hi i hope this is the right place for my query. I’ve just received an email from reception@woodlandsdundee.co.uk which is a Best Western hotel. The email is very obviously a scam purporting to be from DVLA telling me my payment failed and click this link to make it right. I haven’t by the way. The email says that it has…
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DPD could not find me, twice!
I live in a single-occupancy terrace house, in an area that was built at least one hundred years ago. I have a large house number plaque by my front door, as do my neighbours on either side and opposite. Our street name features on every map I can find online. Enter my address & postcode, and there it is. Some maps even…
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EE Mobile
EE Rip Off 15% Increase! I have been a customer for decades, retired OAP. Using only for emergencies. Last time my contract was renewed they tried to increase it from £7 month to £29! Refused and they changed it to £10 month(only deal they could offer) Now after a year they have an automatic increase of15%. I was not made…
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Trustpilot
Been following Trustpilots rise for what feels like a decade not sure if they've been around even that long, have heard them interviewed on BBC consumer programmes a couple of times of the years(You & Your) & maybe 5 live aswell, was good to hear of them and they seemed to work really hard to be accounting for themselves &…
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Should larger businesses pay for your personal time lost using help facilities?
I have found myself losing an increasing amount of my personal time dealing with poor administration, product quality/description/instructions/etc. when contacting large organisations. This is especially the case when using bots ( capable of solving problems of 7 year olds and below), or the good old “ We’re sorry, but all…
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Hastings Direct - Why so difficult?
Initially very happy with competitive quote. I get that their App policy very much is designed to be self serving but I believe there should be far more contact available during the policy set up. I've just spent best part of 6 days getting them to correct basic changes on the new proposal. I get some come from…
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Mars Chocolate Revels and more.
One of my sins in this demanding world is a bag of Mars Revels, they are delicious. However, retail outlets seem to choose their own price to sell them at unless it is printed on the bag as a promotional price. We all know Motorway Services, Railway Stations, Airports, Hospitals etc have to charge more for most products…
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Rancom Security Ltd - Successors to SAS FIRE & SECURITY SYSTEMS LTD?
Started to get calls from these people, usual disdain about the Telephone preference scheme and a surprisingly similar script to that as used by the now defunct SAS FIRE & SECURITY SYSTEMS LTD. This is their address:- Rancom Security Ltd Rancom House 4 Emmanuel Court, Reddicroft, Sutton Coldfield West Midlands B73 6AZ…
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I am not a person
I tried to renew my passport online. I don’t actually want to go anywhere, but nowadays you need a passport, or a photo driving licence, to perform high risk tasks such as spending over five figures of your own money. I have an undamaged passport that was issued 28 years ago, and reading the official HM Passport Office…
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MSE News: 'I got a £2,000 refund from click-to-claim cashback site Complete Savings
MoneySaver Richard secured a £2,055 refund from cashback site Complete Savings after reading our warning about its misleading 'click to claim' ads. And Richard's not the only one, as we continue to see similar successes rolling in following our initial investigation… Read the full story:…
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Hospital waiting lists information - England
I've been looking online about hospitals in England and waiting times. I've looked at this siite, link below, it states they lists/info is updated "every week." https://www.myplannedcare.nhs.uk/ However, I and my other half both have a couple of appointments at our local hospitals, non-urgent route and we got letters…
