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BG new offers - Any advice Please
Hi all. Firstly I know very little about energy costs and am seeking advice. My question. I am currently on a fixed with British Gas on £175 per month. My deal ends at the end of August and I am in credit to around £120. I have been given two new offers from September 1st 2026. A fixed rate at £ 205 per month or variable…
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Time of use comparsion?
Fixed ends 6th September, I'm within the period to leave exit free. I have a smart meter. Currently with British Gas - they have Peak Save Sunday - 1/2 electric rate between 11am - 4pm I don't have an electric vehicle, solar panels, E7, storage heaters and anything else there is. I tried MSE Cheap Energy to compare,…
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Octopus Energy Completely Misleading Email
I have initiated a switch to British Gas Collective deal (Essex County Council). Octopus energy sent me a switching email quoting my annual estimated cost to compare with my new deal. Octopus have quoted on my current fixed tariff for 12 months but my fix ends next week and then Octopus increase the price!! Now I'm glad I…
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Thermaflow Boiler - Wet Electric Heating Tariff
Hi, all the other posts about Thermaflow boilers are old so seeing if I can get any up to date info. Moved into a property with an old broken RTS meter - it's not sending any data, but was a 'complex' multi-rate one with 3 rates. Smart meter replacement booked for March. Account with Scottish Power - currently on standard…
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Overpayment on Estimated Heat Bill for 8 Years - England
Based in England. Heating with Eon in a flat. I gave a meter reading of 5000 kWh in Feb 2018 and just gave another reading (July 2026) of 9500 kWh. My estimated bill is 22,000 kWh so I have been massively overpaying for the 8 years inbetween. I'm the idiot for not providing meter readings in those years but it just wasn't…
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Home Energy
My MSE Octopus fix is about to end and the Energy club found me some new fixes to look at. The cheapest is Home Energy, a small / relatively unknown supplier. There are no early exit fees and this switch is forecast to save us 10% on both sources, which is decent. Next ones on the list are the likes of So Energy, Outfox…
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Octopus Energy -Landis+Gyr E470 SMETS2 & Home Mini – Delayed Electricity Data & Known Firmware Issue
Hi all, Looking to see if anyone else has run into a similar issue with a recent Octopus smart meter installation, as I’m currently stuck in a loop with their customer support/complaint team and getting nowhere. The Setup & Timeline: Installation Date: 29th May 2026 Electricity Meter: Landis+Gyr E470 (Type 5533) Gas Meter:…
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National Grid
This is copy of an email I sent to MSE but the auto response implied that it could take ages to get a reply so I thought I'd post it here too see if there's any response(s) 😀 Hi I have an issue that deserves investigating and reporting as it is critical. I and my fellow neighbours plus local adjacent village population…
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British Gas billing problem
This discussion was created from comments split from: Over charged KWh by British Gas.
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Heat Network Dispute Issues at Every Stage; including Citizens Advice & Ombudsman
Suffering a myriad of issues with my heat network provider - Community Energy (CE) They've called themselves Energie, Equans, Bring Energy during my nearly 4 year tenure. In 46 months I have received 22 bills, only 2 have ever been based on meter readings. They go long periods of no bills then drop large ones. I'm…
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13k underpayment!
Hi, My mum passed away June 25. It was reported to ovo and her energy account was closed. She paid by direct debit every month, and had smart meters for both gas and electricity. We have received a letter saying that she had been underpaying since she joined them in March 2022 and have sent a final bill for £13034.39 Any…
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Electricity VAT to be scrapped for six months from 1 October
VAT on electricity bills will be removed temporarily from 1 October in a move announced as part of the new Prime Minister Andy Burnham's plans to tackle the cost of living. MoneySavingExpert.com founder Martin Lewis welcomed the "good totemic step" but added that in practice most won't feel much benefit… Read the full…
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EDF having a problem working out Sunday Saver
EDF normally announces the weekly Sunday Saver results on a Monday. Yesterday I received a message - “We're sorry your Sunday Saver update has been delayed. Our team is working to get this resolved as quickly as possible, and we'll let you as soon as we have an update.‘. They must be having big problems. Last week my…
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Business Account - Switching Electricity Supplier
Hi, What are the material differences, if any, with the actual switching process for a business account, compared to residential? FYI currently with SSE, three phase with AMR meter that doesn't communicate, single rate. Quite high usage, I don't have proper annual figures but it's going to be in the region of 30,000kWh.…
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Fix Ending Late Oct... When Will Current Fixes End?
I have a 12 month fix ending 30th Oct. I've used the comparison tool and its suggested a couple of fixes from my current supplier. Looks like my prices will be going up slightly in any case. Currently Paying: Electricity:- Day 24.70p , Night 10.35p , SC 46.38p Gas:- 5.40p , SC 29.59p I will obviously save on future price…
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Fuse referral
Hi, Having an issue with Fuse spin and win referral. Contacted Fuse and they gave me various excuses and BS. Apparently code only works if it is used within 15 minutes >
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ECO4 - It is great but beware!!
ECO 4 is great, but beware! Anyone else is this same position? Anyone resolved the issues? Last April (2023) I did some research on the ECO4 scheme, via my Local Council website. I selected a company, based on the location and also the relevant certifications required (MCS, TrustMark) and started the process. I was…
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EDF - 1st non payment visit after 5 years
Hi, Just looking for any advice or if anyone in a similar situation has experience. My other half was "taking care" of the energy bills, I had a chap at the door saying he was representing EDF looking for her (she was at work), he said he'd pop a letter through the door. I've found she's be lying and hasn't paid the bill…
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Incorrect figure for comparison
I have registered for the energy club and on checking for cheaper deals I noticed my tariff with Fuse (July fixed 15 months version 1) is shown with a per kWh rate of 19.99p which is incorrect. Even allowing for a 5% VAT rate dfference it doesn't equate with my actual rate incl VAT of 22.59p. As a high user based on 18,000…
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RTS meter replacements: A fact finding mission.
Please only respond if you had an indoors located RTS meter replaced with a smart meter. I am interested in which location the RTS meter was (hallways, bedroom, kitchen, lounge…), was easily accessible or only by ladder for example, was it on the internal side of an outside wall or was it on a partition wall (such as…
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