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New to the Energy board? Start here
Hi all! If you’re new to this board, welcome! This board is a great place to ask questions about your energy tariff. To help other Forumites give you useful answers, please remember to include details of your annual energy consumption, and the unit rates/standing charge for any tariff or fix you're asking about. How much…
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Octopus Snug Tariff
My smart meter worked correctly from 2 January until 15 January displaying 09.00p per kwh between 0030 and 0630 and my app confirmed that I was being charged at the correct rate. On 16 January between 0030 and 0630 it now shows a tariff of 31.96p which is the day rate. I am being vastly overcharged when heating my storage…
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new octopus 14mth fix
i see another new 14 month fix is out on octopus gas is again cheaper also electric SC has came down a lot also price per unit is down so worth checking it out
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Economy7 clock wrong
My Economy 7 night rate is from 00:30 to 07:30, but the meter is switching circuits at around 00:06 instead. When the switch happens 25 minutes earlier, all my Economy 7 connected appliances such as immersion heater and storage heaters turn on during the day rate for about 25 minutes. That means I'm using 7kWh/hour of…
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Energy news in general
For GENERAL observations and information not related to specific suppliers.
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Elec Pre-Payment Meter Blank - Non-Smart meter.... Large afterbill
Evening all, Hoping to get peoples thought's on this, as have read some posts on here + other forums to try and get my head round where we stand with a scenario 9 months down the road...... (its not my issue, but the person is close to me, so am doing my best to understand it all, and hope i can save her some overall money…
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Bristol Energy
Is there anybody else still waiting for credit refund from Bristol Energy. I left BE in September 2020 with a credit of £ 163.00. i have contacted the Ombudsman Ofgem FRP and British Gas and after 5 years I’m still waiting for the credit. I don’t know who else to contact.
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British Gas problem - RPS scheme for debt repayment - anyone familiar with this?
I'm having an issue with British Gas. It's a long drawn out saga about which I have recently been to the Ombudsman. To summarise: I have a debt with British Gas for which I had a payment plan, with a payment card. Everything was going just fine until BG moved all accounts over to their new system. They said they had to set…
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Overcharged for electricity due to time clock/ E7 meter problems.
Hello All I moved into my all electric 2 bed apartment in October 2025. My meter has readings, a day rate and night rate, as I believe there were Economy 7 storage heaters in the past. There are now standard electric radiators installed. I have been providing the day rate reading monthly to the supplier (British Gas),…
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Eon renewal - 60% increase and no justification!
We have a 3 bedroom detached home in a rural location, heating is oil. There is a solar array on the roof with a FIT generation tariff. We have 2 plug in hybrids, each of which are charged at least once a day. We cannot attach battery to current solar due to FIT, we are investigating additional solar and battery, but that…
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Fuse Energy & OFTM Reviews please ⚡️
Do you use Fuse Energy? What do think? How is the customer service? The App? Billing? Please let me hear your reviews. I've read the previous threads, Trust pilot etc. I'd like to hear from current or previous users. I'd also like to hear the same about Outfox the Market? It's time for me to divorce 🐙 It's been a long time…
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Faulty EV Charger - Nobody will take responsibility. Are there any options?
A few years ago, I contacted Octopus about getting an EV charger installed and they arranged a local installer to set up an Octopus branded EO Mini Pro 2 charger. As can be seen here, Octopus really did advertise EO chargers, built tariffs around them, and the equipment I have has their logo on…
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Octopus EV Smart Charger — Misleading Compatibility Info and Incomplete Resolution
In 2021, I paid Octopus Energy £545 for a smart EV charger installation so I could use their Intelligent tariff. Octopus told me the charger would be compatible with my car — a 2015 VW Golf GTE Advance — and even now in 2025, their website still says it is. However, the manufacturer confirmed that the car is not compatible…
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Scottish Gas
Looking for advice about a dispute with Scottish Gas relating to my late fathers energy bill. He had a smart reader which did not work and we constantly complained about it. My Dad paid his bills even though they were estimates. He passed away in October 2023 and I contacted Scottish Gas who told me not to pay any bills…
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Cheap Energy Club - Deals Not Showing
I've been a member of the MSE weekly email for ages and signed up for the Cheap Engery Club tonight with the same email address. I've tried to click through the link for the Collective British Gas deal but it isn't showing on the Cheap Energy Club. In fact none of the featured deals from this week are. Any ideas why this…
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Should i stick with oil or change to gas?
I have been accepted for a grant for a new heating system and i dont know if i should get a new oil heating system or gas. I live in a small two bedroom bungalow. 51 square meters.
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Tomatopia Discussion 2026
Happy New Year! I thought we need a new Thread to discuss this - because not everyone uses Facebook. Has anyone else heard anything?
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EDF Sunday Saver
"Shift your electricity usage from Monday to Friday away from peak times (4pm-7pm) – to get free electricity the following Sunday." Average peak electricity usage at end of week Free hours of electricity earned Free electricity times the following Sunday 19.3% (no change) 0 N/A 17.4% 4 8am - midday 15.5% 8 8am - 4pm 13.5%…
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Intelligent Octopus Go and Home Batteries
I have recenlty had my Octopus EV charger installed, and I am registered to Intelligent Octopus Go. In 'theory' this is great
and means that my EV will be charged during the day/night at cheap rates. HOWEVER....in practice, if Octopus schedules my EV to charge during the day, it
simply drains mySigEnergy battery, leaving…
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New Comms Hub 🐙 - No gas 1/2 hourly readings
Octopus told us that we had to have a new comms hub as our area was no longer supporting 3G as of Jan 2026. 🐙 engineer came, replaced comms hub and afterwards told us there was an issue and our smart gas meter was not sending 1/2 hourly readings. And that this was a ‘common problem’ following these comms hub replacements.…
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Impact of 2G/3G phase-out on SMETS1 smart meters.
E.ON have sent me a message as follows:"the 2G and 3G phase-out is coming. Your meter is going to lose its smart connectivity. To avoid inaccurate bills, book a replacement meter:"I have an Elster AS300P smart meter with associated AM110R communications hub. The gas meter is an Elster BK-G4EI even have the in-home device…
For questions about water supply to your home.
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Most recent: Severn Trent backdating when meter readings start. by Rich3427
16 January at 7:45PM
A place to get help with air source and ground source heat pumps, sharing experiences with other MoneySavers.
If your home is powered by anything that's NOT mains gas or electricity, this is the place to find help and support.