Anglia Water. Water pouring from meter located off-property.

laddie123

Evening y’all

Reported the above to AW following a letter received informing me that a leak of 127 litres an hour from my property. Full in-house inspection revealed nothing.

Unable to isolate water stop !!!!!! from inside the house (it’s old and seized).

AW technicians called by, only to ‘blue paint’ the location of meter and inform that further attention will be made in 30 days, (despite a hose ban!).

Can anyone here explain what’s going on? 127 litres an hour!

TIA.

Woodstok2000

Is the water meter recording the leak (I.e. is the meter still going up when there's no usage in the house)?

If the leak is on your side of the meter then its on you to fix. If it is on the meter itself or before that then it is down to AW, and they will set the timeline to fix it.

MattMattMattUK

https://forums.moneysavingexpert.com/discussion/6687743/anglia-water-water-pouring-from-meter-located-off-property

What is going on is a water leak of approximately 127 litres an hour.

If the leak is being recorded by your meter then it is occuring somewhere after the edge of your meter, if it was before the meter then it would not be being recorded. Now that leak could be within your dwelling, or it could be in the pipe somewhere between the meter and your dwelling, or it could be at the junction of the pipe and the meter, where exactly is what impacts who is responsible for the cost of the leaking water and the cost of repair. Nominally the responsibility for the leak is at the joint of the meter and the pipe or if the meter is not on your land up until the point the pipe reaches the property boundary. Some suppliers have a one off leak allowance and Anglian are one of those, but there are specific requirements. The follow up from them locating the meter will aim to be "within 30 days" not "in 30 days", they are usually much quicker, the hosepipe ban is irrelevant.

If they leak is their responsibility they will fix it and it will cost you nothing, if it is your responsibility they may offer to fix it for free, they may offer to fix it for a few or they may refuse to fix it, then require you to fix it within a timeframe.

That level of water leak is not huge, it is enough that it could be escaping underground, to put it in perspective a UK mains connected tap is usually around 800-900 litres and hour flow rate, or 14% of a kitchen tap on max, so well within the range of an overflow somewhere. Who conducted "full in-house inspection", a plumber, a specialist leak detector, or you?

Gonk1967

We've had a similar issue ongoing for nearly a year now and it's only just been resolved. We were "using" approximately 2,200 litres per day. Since it's been fixed, the real figure was closer to 235 litres per day.

How long have you had the meter? Is this the first time you've had such a high reading? When did you last have a "normal" reading?

Ms_Chocaholic

We had a leak between the water meter in the path and the house approximately 7 years ago. Unfortunately it was our responsibility to repair, we tried the insurance route and also the water board but because it was degradation of the pipe it was classed as wear and tear so we had to foot the bill. We had to get a new main water pipe installed from the water board's meter on the path, this was moled under our block paving and entered at a different point into the property. It cost around £2k if memory serves me correctly but quotes we had varied from £1.5k right up to £7k so you will need to shop around. You will also need a WIAPS approved contractor.

To avoid any potential damage to the foundations (we didn't know how much water was leaking or where it was going as the leak was before our meter), the leak was somewhere under the floor of the house as we could hear the hiss and there was a slight bit of damp on the wall but the floors were concrete, we turned the water off at the stop**** on the path and turned it on for 15 minutes each day to shower and fill receptacles for water and the bath for flushing.

I hope this helps. If you need any further info give me a shout.