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Flight delay and cancellation compensation, Tui/Thomson ONLY
MSE Official Insert: This discussion thread is linked to from our Flight Delays Compensation guide. Please read that for full help.
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Proving our delayed Lufthansa flight (LH1163) was their fault?
Short version: we were told via the flight crew announcement
that the 3+ hour delay was due to insufficient staff. I logged a flight delay
claim but Lufthansa customer services are telling me it was due to ‘adverse
weather’ and twice rejected my claim. Longer version: My family and I were returning from Portugal on Tuesday…
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Lufthansa Flight Delayed
We experienced a delay of over 5 hours on our Lufthansa flight for four people from Frankfurt to Punta Cana on August 16th, 23. If you are looking to obtain compensation from Lufthansa, it may not be worth your time. Typically, after a 6-month delay, they will respond with a standard message stating they will not pay due…
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Flight Cancellation Compensation - ADR Reply 'in 1-week' but it has been 5 months
Details: * First flight Manchester - Lisbon direct: 1st June 10:45AM, due to arrive 1st June 13:40pm (£306.90) * 15th May - Informed flight was cancelled - offered full refund, or change flights for free -> On 30th May received conifrmation of new flights: (Indirect) - MAN - Geneva 2nd June at 11:00am, arriving Geneva…
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Jet2 Catania problems
This discussion was created from comments split from: Flight delay compensation successes.
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Wizz air - signficant flight alteration
Hello, hoping some holiday expert who've been in a similar situation can help. I booked some flights for an Xmas present paired with a hotel. A day before Xmas wizz air changed the flights entirely- from a 3 day break - departing from UK airport to Budapest (originally) to a same day flight FROM Budapest to a UK airport.…
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Connecting flight cancelled due to fog
I was due to travel LHR-DEL-ATQ with Air India this month. When I arrived in DEL (already one hour late), I was informed that the DEL-ATQ leg was cancelled due to fog. I asked about a hotel, food or an alternative flight - all were rebuffed and I was informed that no flights would occur for two days. They also said I…
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Eurostar cancelled 30 December
I booked my trip to France using SNCF. This included the Eurostar train. This turned out to be a mistake when trying to find an alternative travel slot with Eurostar. Also when making a claim through SNCF I have no idea how much my Eurostar train ticket may have cost. SNCF are difficult to contact.-EG through email or…
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Cape Verde Sandstorm, TUI
Can someone advise on what i should do next if possible. A bit of an unusual circumstance where a sandstorm was taking place when we took off for Boa Vista on Jan 25th this year, the pilot had to land on Sal due to poor viability, which we completely understand, how we were treated by Tui over the following 48 hours we…
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Flight cancelled twice
Yesterday we were due to fly with Loganair to Edinburgh from Southampton on 8.40am flight then it was cancelled we were re booked on 17.05 same day that was cancelled we are now on 8.40 am today that’s looking like it will be delayed over 2 hours can we claim compensation for all three flights (and the 5 shows we booked at…
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Payment entitlement
Our flight from Barbados to Manchester was cancelled twice instead of flying home on 29th November we flew on 1st December. The flight number didn’t change, we have been offered 600 euros is this correct or should it be 600 euros per day
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TUI Denying Compensation for Losing 1 day Holiday during a 24 Hour Flight delay
https://forums.moneysavingexpert.com/discussion/comment/72034914#Comment_72034914 I read the above on your forum regarding compensation for losing a days holiday during a 24 hour flight delay, which you say I am entitled to under 261/04. However, TUI who I booked (from the UK "Manchester" to Gran Canaria) with Flew with…
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Cancelled flights on package holiday
Have just returned from a 2 week package holiday to Mauritius. On arriving at airport we were told flight cancelled due to cyclone & that we would be flying 24hrs later. 5 of our party then had to book a hotel for the night incurring extra costs. We did fly 24hrs later. 2 days before our return flight home we found out…
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Delayed Flight caused loss of access to Hotel -
Just back from Ski trip with a delayed outbound flight by 24 hour. Crystal have already confirmed pro-rated refund of Ski hire and Lift ticket etc and £100 credit towards another crystal holiday pp. Hotel was incredibly luxurious. (read expensive) How can I get a pro-rated refund for the day we could not access our hotel?…
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Contacting Emerald Airlines
Hi, in August 2023 my return Aer Lingus flight was cancelled. I eventually got my expenses reimbursed by Aer Lingus but they advised for the compensation claim they had forwarded my correspondence to Emerald Airlines with a case number. I have followed up several times with Emerald Airlines about this but have not received…
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Vueling flight cancelled, all they offered instead was a BUS from Spain to England
My Vueling flight from Bilbao to Gatwick was cancelled about 1hr 20mins before the flight was due to depart. I had been in the bag drop/check-in queue for 2½ hours and I was about fourth from the front of the queue when the flight came up on the board as "cancelled". There were a lot of problems with suitcases all over the…
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First flight cancelled - can I claim compensation and from which airline?
I booked return flights from Manchester to Sri Lanka with Swiss International Airlines, the return flight was in 3 parts and should have been from Columbo to Mumbai (with Sri Lankan Airlines) and then Mumbai to Zurich to Manchester (with Swiss International Airlines) arriving in Manchester at 8am. I checked in online the…
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Refund for "significant" change in scheduled flight time
TL;DR – following a significant change (six hours) in the timing of a scheduled flight, and contrary to promises made by agents when we were obliged to cancel, we are being offered only a partial refund. The full version is a VERY long saga with BA. Not ideal timing but as Christmas approaches I’m closing in on the…
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Ryanair flight diversion - costs help required
Hi I have spent time researching but can't quite find the info I need. Last night my wife and child were on a Ryanair flight from Leeds to Malaga. The flight was diverted to Alicante (500km away from Malaga). As far as I'm aware no reason for the diversion was given to passengers verbally and definitely none-referenced in…
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Air France cancellations
Hi - I'm in Buenos Aires where Air France have twice cancelled my return flight to the UK and automatically booked me on another - the third attempt is on a flight tomorrow night. However, I am not able to check in for this, and suspect it may be because there are no guaranteed seats for that at present. I've contacted…