-
New install, 14 days cooling off starts when?
I ordered, through a comparison site, Onestream Supreme Full Fibre 80, on behalf of my 80+ year old aunty. I have her account set up on my home pc to keep an eye on things for her. The deal we signed up for, was something like £22/m plus about £10/m for router, phoneline & minutes. I am gobsmacked to find the total on her…
-
Mis-sold? Prestige Telecoms
I received a call from Prestige Telecoms getting me into a 36 month contract. Wasnt give full information prior to signing contract & what they said on the phone differs to there terms and conditions. Less than 24hours if signing I called to cancel, they said I cant as they dont offer a 14 day cool off period. I explained…
-
Sky Talk Call Shambles
Following notification that my mother's call package (Sky Talk Evenings & Weekends) was going up by nearly 40% she decided to upgrade her call package to Sky Talk Anytime Extra which made more sense financially as it was going up by less than her current package and represented better value. Mum upgraded on 21/3/24 and…
-
O2 charging for mobile I was told was included in my Virgin Media package
VM phoned me on 24.2.24 to renew my contract, offering a discounted package of £59/month that included O2 mobile. I didn't and don't want O2 mobile but was told I couldn't get the discounted VM package without it and repeatedly assured the £10/month O2 charge was included in the package so I may as well have it and didn't…
-
VoIP provider with multiple endpoints per user
Anyone know of a UK based VoIP provider which allows multiple endpoints (telephone extensions) for a single user please?
-
EE and BT Bundles With A Sport TV Deal?
I wonder if I am getting the best deal out of these. Our household has 3 mobiles, each with their own contract under EE costing roughly £100 month. For our landline and broadband we have BT Halo where our direct debit costs £52.50 a month. We make sure we don’t use any extra minutes for calls, so these cost nothing (well…
-
Plusnet Overcharging and Harassment
I've been with Plusnet for several years now, the first few years fine. THEN they gave me 3 weeks notice to end our contract because of some admin problem THEY had. Id done nothing wrong (In fact they owed me money), so stood up to them. After losing several days of my life trying to sort this out, the matter was sorted,…
-
Which 2-line VoIP phone?
Any thoughts on which is the best VoIP phone for a small home office environment and if there are any significant differences beteen them:* Snom D150 * Polycom VVX250 * Poly Edge B30 * Poly Edge E100 To the best of my knowledge all support 2-lines and have 2 x Gbps ethernet ports, beyond this and the different looks are…
-
Unlinking iPhones
I have a few old iPhones that belonged to my daughters which I'd like to sell however, they can't remember their passwords to get into them. They have both removed them from their Apple accounts online so will that be enough to make them useable by someone else? Also, is there any way that I can wipe them without being…
-
Now Tv - changing account holder
Hi , My Dad had a Now Tv subscription but has sadly passed away. He was paying £20 a month & £6 boost so I could watch aswell. Is it possible for me to take over the account ( as he was on a good deal) ? I can’t seem to find the answer on the Now Tv community so thought I’d try here Thanks 🙂
-
Pop Telecom - MSE Deal needs to be ended - Dodgy Company
I signed up for the pop telecom deal through the SME offer. What a horrible experience these people are. They will literally say anything to get your business... lie through their teeth. The fact that I got the recommendation through MSE makes me doubt that MSE should ever be trusted either. Since then I have been…
-
Call centre insider tips 📞
Have you ever worked in a call centre, dealing with customers' queries? What are your tips for callers that'll get them the best service and deals? If possible, let us know which company you work/ed for too. Thanks.
-
New to VoIP advice
Looking at moving landline over to VoIP; I know I can get an ATA and use the existing wiring but as it looks like I have some old Cat-5 already in place seems like a better idea to go fully VoIP. Can anyone suggestwhere to start looking for a couple of VoIP wired phones, which manufacturers to consider. One will need to be…
-
Pop Telecom Internet Contract do I have a case ?
I started a new contract with Pop telecom 4 months ago. The first invoice they sent me had about £12 of extras included which I did not ask for, which they took off once I rang them.They sent me an invoice the other day, asking to increase their bill by 15.5% in April this year (Today). I assumed I would be paying the same…
-
Apple TV - do you need a TV licence
Hello Do you need a TV licence to watch apple TV? thanks :smile:
-
TV Licence monthly direct debit errors
I recently received my TV licence renewal at £169.50 for monthly direct debit )starting April 2024). However, the monthly amounts listed for April 2024 to March 2025 inclusive are 12 x £15, which is £180. Why am I being overcharged and why don't they simply charge 11 x £14.13 plus 1 x £14.07? I asked a question via the TV…
-
Should you be allowed to 'lock in' a deal days before your contract ends?
I'm with BT & my current 24 month contract ends 6th April. Today I went via live chat to secure in a deal as I don't doing it over the phone (probably big mistake here)... I told them at the beginning of the convo that I am looking to either cancel the lot or renew the lot, price depending. They (eventually) gave me a…
-
Tesco mobile porting issue
Just to make you aware that Tesco Mobike have had an issue with porting in mobile numbers on to their network since April they are not making new customers aware of this issue so once you get a Pac number from your old provider and passed it to Tesco they usually say it takes 24-48 hours after week they usually confess to…
-
Do BT charge an ADSL cease fee?
Having recently moved over to fibre I have asked that my existing landline and ADSL be cancelled, however my telecoms provider have now indicated that there will be a charge: Supplier Cease Charge
(Ex VAT): £36.64Is this correct, does it apply to all openreach ADSL lines?
-
6 months of trying to get BT to install services and no further ahead.
Hey guys, as always looking for some advice please. Been with Virgin for years in Basildon, Essex. Last year got told BT are now available in our area and was overjoyed at the option of switching away from Virgins diabolical customer service and numerous issues. However, since September I have spent days on the phone to…