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Praise, Vent & Warnings sticky
Please keep in mind the MSE Forum rules, notably that: * We cannot accept active calls to boycott organisations. * If a post is reported to the Forum Team as being defamatory, we’ll follow a legal process set out in Section 5 of the Defamation Act 2013. 📢 Here are some threads from this board which you might useful: *…
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Student loan will never be paid
I took out a student loan in the 1999/2000 academic year, of £6865. 26 years later, the outstanding loan is £5500. So, in nearly 26 years, I have paid off £1365. How can this be possible?! OK, I'm not a high tax earner but I earn a reasonable amount and I have been paying around £50 per month for about 10 years of that…
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Epson cashback promotions
I am desperate to know if anyone else is having issues getting their cashback from Epson, please. I bought a new printer in November from Argos, registered it, sent them my online receipt and put in my claim for my £20 cashback. They then informed me that I needed to resend my receipt, which I did. It is still showing on…
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E.ON complaints saga: opaque tariffs and phantom responses
We switched to E.ON via MSE Energy Club in December. The tariff has a "night" rate which is roughly half the unit price of the "day" rate, but the hours during which these rates apply are not stated anywhere. On top of that, going by the unit rates shown on the bill, the expensive rate is charged at night, yet actual…
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Seeing Other Folks Accounts
So its happening again! I was surprised to see that folks from 3 major banks could see other folks bank accounts. Back in 2018 when TSB were leaving the Lloyds platform there was a huge scam. Folks could see each others accounts and scammers moved in . They scrambled internet banking users passwords and syphoned the money…
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Building Society AGM voting gripe
I'm a member of around 25 building societies (at a rough estimate). I'm signed up for AGM voting by information electronically rather than post (which is a huge waste of paper) in most of them, if not all of them. All fine. Except this year I keep getting emails saying a version of "look out for your voting pack by email…
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Trustpilot
Been following Trustpilots rise for what feels like a decade not sure if they've been around even that long, have heard them interviewed on BBC consumer programmes a couple of times of the years(You & Your) & maybe 5 live aswell, was good to hear of them and they seemed to work really hard to be accounting for themselves &…
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Appliances Direct - When It Gets It Wrong, It Blames You, The Customer
Appliance Direct – My Worst Nightmare Realised Appliances Direct failed to fulfil my original delivery. On its second attempt to
fulfil the original delivery it duplicated items. It has failed twice to collect the duplicate items - despite
me agreeing dates and timeslots. It has been a shambles from the start with numerous…
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Is Trustpilot a scam ?
They have been calling one of our companies for years to take a premium service with them and have been bombarding us with sales calls to the point one of our staff pretty much told them to !!!!!! off or they would be reported to offcom for unsolicited calls. This happened last week and we see today over 800 reviews have…
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Trust Pilot - can they be trusted?
There is a famous Latin quote: "Quis custodiet ipsos custodes?" - which translates as "Who is guarding the guards themselves?"Or to put in this particular context - who is reviewing the reviewers?Most of the posts in this forum about TrustPilot seem to raise questions about whether TrustPilot is pressured or influenced by…
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Ur.co.uk
I stupidly send them my phone after reading a few good reviews about this website. They offered decent quote to buy my phone, I even avoided the higher quotes with bad reviews. Anyway short story is they ghosted me since I send my phone in, their phone line just rings out with no answer. Emailed them with no reply. I just…
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Cashless vs Cash
Everyday business (shops, pubs, cafés etc.) should NOT be completely cashless. It might be convenient for some, but it excludes a significant number of people. Around 3.1 million people in the UK rely heavily on cash for everyday spending, and roughly 2.7 million are almost entirely cash-reliant (Payment Systems Regulator…
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Scam - email received this morning
Forwarded to report@phishing.gov.uk I am trying to figure out - why the gaps in certain words - was it written on (and sent from) a mobile phone ? "Phone just rings into nothing. Ok. I don't have much time, so let's get straight to the poin t. I want to make you an offer that you can refuse, but only once . He re's what I…
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Is it going to rain everyday in the UK forever now?
I feel like it's never going to stop raining now, feels like it's going to rain every single day for the rest of time? Thing I don't understand is most countries when it rains it rains heavy but it's over pretty quickly. In our country it rains every so slightly but drags on for a week. Then by the time that cloud has…
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Self Employed: "Making Tax Digital"? But I already submit tax returns online (i.e. digitally)
I'm in my early 60s (OK, nearer mid 60s, cough) but still work part-time on online/tech stuff from home. I've been using the online (thus digital) Tax Return submission system for ages, which is pretty easy as I only really need to work out 4 numbers once a year: Income (totalled from 24 payment receipts a year), expenses…
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Garden Buildings Direct / BillyOh / Kybotech – small claims mediation pending. Any experiences?
How I wish I had checked this Forum before buying a shed from Garden Buildings Direct (instead of only looking at the quick and places to check). It is clear from comments here over many years what sort of company they are. Their profits seem to be invested in marketing and clever legal drafting/protection but not in…
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Marshmallow insurance: non-fault claim, impossible support + poor repair quality flagged at MOT
Hello Forumites, I’m posting to warn others about my experience with Marshmallow after a non-fault accident. The main issues 1) Customer support is basically app-only There was no straightforward way to speak to someone on the phone. Everything was via in-app messaging, and replies were very slow (sometimes it felt like I…
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Praise for Worcester Bosch.
We moved in 18 months ago and had no paperwork or info about the boiler. It started making a loud banging noise so I switched it off and rang WB. It turns out it is 5 years old and the warranty finished 4 days before I rang them.. However they said we could have it sorted under the warranty for up to 30 days after the 5…
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Do Paypal Actually Read Their Own Rules ?
At the bottom of every Paypal e-mail they have the following How do I know this is not a Phishing email? Phishing emails tend to have generic greetings such as "Dear PayPal member". Emails from PayPal will always contain your full name. Find out more here. So why does the latest e-mail received, which went to my spam…
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Cook Skillz debit card scam
A few days ago, I saw a payment for Cook Skillz on my debit card. I thought it was a food truck where I bought lunch and forgot about it. Then it got worse. One day I woke up to dozens of fraudulent payment notifications on my phone. My bank blocked most of the payments, but some went through. I immediately froze my card…
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Praise for Octopus Energy
I received a surprise email from my energy provider today, Octopus Energy: "… As part of the Warm Home Discount Industry Initiative Scheme 2025/26, we’re providing you with £150.00 of additional support towards your energy account. …" The £150 had already been paid into my account yesterday. This is a lovely surprise, is…
