British gas final credit refund - venting

Marvel1

Final bill by email 10/08/2026, nothing in my account to date (14 working days)

Live chat, cheque posted to my address (they give address) 10/08/2026 - correct address.

They asked me to check with the Post Office as the delays may be with them (🤨) - vent part

I said it's not down to me to check, it's you as the sender or you an check if it's been cashed and if not send a replacement.

They will now a send a replacement cheque.

flaneurs_lobster

Did you not have a direct debit set up with British Gas? Was this not a refund channel?

Was it your choice to receive your credit balance by cheque?

Marvel1

https://forums.moneysavingexpert.com/discussion/comment/82118828#Comment_82118828

Yes I was paying by Direct Debit, I just had an email

"Balance Summary

Your final balance is £273.52 in credit. Your balance will be credited to you in full in the next ten working days to the account details we hold for you."

I did not give any preference, unless it was in the settings, I don't mind how I'm refunded - I assummed it was back to my bank account in the first place.