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Insurance & Life Assurance sticky
Here are some Forum threads you might find useful: * Home Insurance Discussion * Cheap Car Insurance Discussion * Car Insurance Tips & Tricks * Level Term Assurance Discussion Area * Car Breakdown Discussion Area * Gap Insurance Guide Discussion * Compare Breakdown Cover Discussion * The Great Hunt: Have you used a loss…
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Car Insurance Renewal - ALWAYS Challenge!!
So the RAC sent me a renewal quote for my car insurance (£298), claiming in the email that it was competitive, and similar to what a new customer would get - it was a £70 increase on last years, and I have no claims/issues. Logged on to the RAC insurance portal, said I did not want to renew, because of cost, and was…
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Can a life insurance cancel my policy just because they want to?
I have a had a company group life insurance for over 20 years now, and kept it even after retirement. The monthly premium being taken out of my salary/pension automatically. I have just recieved a very impersonal notification that they have decided to end the existing group scheme. I've been given a months notice, and been…
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Car has been written off, but money offered not really enough to replace it. What to do?
I was in a small non fault accident and my car has been now written off. I am dealing with the third party insurer and they have offered me some money (based on a car similar to mine available 300m away from me…), but I cannot buy a car the same as mine (mileage and age) here with it, not to mention the cost of having to…
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Car accident, liability admitted & court
Hello, I am reaching out to see if anyone has been in this situation or knows of anyone who has been as I am really stressed. I had a car accident 1 year ago, where I was stationary at a crossing and a newly qualified driver drove straight into the back of me and I wasnt expecting it. The bumper of my car was broken and…
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About to move and want to insure my possessions for the move
Hi all, I am about to move in a week or two. I am most worried about moving my TV, which I paid around £1400 for a few years ago. It is covered by AO Care insurance, but it seems that doesn't cover the transportation of the TV. I am going to be using a 'man with a van', which I understand may cause problems insuring my…
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Travel insurance/Iran crisis
Hello Booked travel insurance a few months ago when I booked Emirates holiday to Dubai then onto Maldives. Due to fly out on Monday but I can see our holiday being cancelled because of the Iran crisis. What happens re my travel insurance as I now won't be usuing it although I suppose, obviously, I've been insured since I…
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Married couple life insurance - payout twice?
If a married couple have a life insurance policy on each other then the wife dies and the husband receives a payout, will there be a second payout when the husband dies?
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Life insurance
Would it be a good idea to have life insurance if you don't have a mortgage, if you are single with one child under 18? If so, how do you decide which insurance company to take out the life insurance with?
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Home Insurance Renewal
We have been with Direct Line for more years than I care to remember. Just got the renewal invite. Rang them and suddenly they cannot offer insurance because our address is not on the database they now use!!! Madness. Have raised a complaint. I want to know the name of the database they use and why our address is not…
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Travel Insurance for Deposit Amount? - Trip not until June 2028
Looking at an expensive specialist small ship cruise. Full for this year and next, so first availability is not until June 2028. Whilst balance payment is not needed until 100 days before departing (roughly March 2028), the deposit (approx £3,000) will be required at time of booking (at moment we have a provisional hold).…
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Admiral - we're sending some money your way?
I was wondering if anyone has received a similar letter as am confused! (Waiting for a call back from Admiral hopefully today) I receieved a letter today relating to a claim around 4 years ago where my car was written off as a total loss and I received compensation. It hasn't asked for any bank details or anything like…
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"Reasonable" flight connection time for insurance purposes?
Hello, I am in the process of planning a trip abroad and am looking at flights. I would like to book two flights with a 3 hours 10 mins gap in-between. The first flight would be domestic, so no need for immigration on arrival, but it would be a self-transfer, so I would need to collect my luggage and check it in again and…
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Comparing Car Insurance annual cost with LV - My experience
Ok so been with LV (& house insurance) for several years. Always been happy but, like many other folk, car insurance on a multi car policy has increased by 54% from £283 to £446 per annum. This is after the additional policy discount. Did comparison last year but nothing came close. However comparison site quoted again…
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⚠️ Direct Line / Motability Insurance Complaint - Financial Ombudsman
I'm a disabled Motability scheme user (enhanced PIP, DLA recipient) and cancer patient who has taken my case to the Financial Ombudsman after Direct Line denied my insurance claim in a deeply shocking way. What happened: In May 2025, when I added two named drivers to my policy, Direct Line's system automatically removed ME…
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Liability admitted but hearing coming up
Hello, I’m new here but read a lot on this forum. I was in accident more than 2 years ago (as a passenger). I started an official injury claim against the insurer of the other car. They denied liability and the next step was to take it to court. In between, I tried speaking with both insurers to confirm the results of…
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Cheap but poor Customer Service from First Alternative
I have a cracked windscreen and need to get it replaced ASAP. My car is less than 3 years old and I understand I can insist on OEM replacement screen I contacted Autoglass Monday 23.02.2026 and they told me that this would need to be authorised by First Alternative I contacted "customer service" Wednesday 25.02.2026. She…
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Motor Insurance
Hi All, Am rather perplexed at getting ripped off on motor insurance, my main complaint being how is it fair that I get penalised for a no fault accident, somebody drove into the back of my car which was parked at work, I was not in the car at the time and the person admitted liability yet when it came to re newing my…
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Haggle with AA, Admiral & more
Hi folks, We've just written a new guide - Haggle with AA, Admiral & more - please take a look and we would love to hear your feedback and successes here. Thanks, MSE Rebecca
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Damage caused by insurance company contractor
Hi all, Looking for some advise please; My insurance company appointed one of their contractors to spray some new kitchen cupboard doors following water damage. As part of this, they failed to meet their advertised exact colour match scheme and also sprayed the old door accidently, without consent. This now leaves me with…
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Admiral penalty of £600 for claim added to Confused.com quote in error
My daughter got a £600+ amount taken herof her bank account on Saturday from Admiral, her car insurer. On talking to customer service in India at the weekend, they said an additional undeclared insurance claim had been flagged and that was the reason for the penalty charge. She'd had nothing in writing about this, just the…
