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Insurance & Life Assurance sticky
Here are some Forum threads you might find useful: * Home Insurance Discussion * Cheap Car Insurance Discussion * Car Insurance Tips & Tricks * Level Term Assurance Discussion Area * Car Breakdown Discussion Area * Gap Insurance Guide Discussion * Compare Breakdown Cover Discussion * The Great Hunt: Have you used a loss…
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Home Insurance Renewal
We have been with Direct Line for more years than I care to remember. Just got the renewal invite. Rang them and suddenly they cannot offer insurance because our address is not on the database they now use!!! Madness. Have raised a complaint. I want to know the name of the database they use and why our address is not…
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Aviva home insurance nightmare
I have been trying to get repairs to my property since 2008 when a local earthquake damaged properties within a 100 mile radius of Market Rasen in North Lincolnshire. Now 18 years later, despite their surveyor noted numerous serious problems with the roof and chimney stacks, valleys etc., the only repair is 1 metre of…
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Property insurance during probate for unoccupied flat.
I'm executor for a relative who has died, leaving an empty flat. I now need to insure this empty property until the property is sold. The funeral director mentioned probate house insurance or unoccupied property insurance. Any suggestions on how to arrange this - a specialist broker or one of the usual insurers?
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Insurer renewal missing a closed claim + open claim shown as non-fault
I’m renewing with the same insurer and noticed some oddities on my renewal details. I’ve had two claims: A rear-end accident in August where my car was written off. The claim is still open, but the renewal summary shows the other party at fault. AFAIK these are treated as at fault until recovered? A notification-only bump…
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House insurance claims and mental health
Due to the need to make a claim approx 2 years ago I find myself not quite able to believe how vulnerable people can be treated by large insurance companies. I support someone who must avoid stress but the pressure from the way their claim is being dealt with is causing great distress and no one appears to take any notice.…
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Travel insurance wording
when searching for travel insurance one of the questions that comes up is: Have you: Been currently put on a waiting list for treatment or investigation? I have paid privately to get off a waiting list. so technically I’m no longer on a waiting list for treatment or investigation. I had the test and have the results and…
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Travel insurance claim rejected
Hi… My suitcase went missing on a train journey back from the airport. It was too late to report in on arrival in the station, as it was gone midnight, and no staff were there. I went back the next day, and was told to call British Transport Police. They told me they could investigate, but A) there was likely no CCTV on…
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Aviva home insurance – kitchen still a mess 2 years on
Hi all, I’d really appreciate some advice and to hear from anyone with similar experiences. I’ve had a long-running home insurance claim with Aviva after an escape of water which damaged my kitchen. Their appointed contractor, Premier Property Services (PPS), started but never finished the job, and I’ve been left with a…
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HELP! Insurance settled car finance without consent - now want £18.5k before releasing car to me
My car was stolen on 28/10/25 and was recovered two days later having been involved in a police chase, covering only 50-100 miles since being taken. I reported the car stolen with my insurance company Admiral, who advised my case was eligible for a fast track settlement. I was told on 29/10/25 they wanted to write my car…
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Home Insurance Recommendations
So for the last 5 years I have been insured with Quotemehappy (Aviva) who ive never had to claim with except for a few home emergency call outs. Its renewal time and whilst I wait for the renewal quote due early next week I have been checking comparison sites and both Sky and Tesco Bank are coming up £100+ cheaper a year…
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Replacement/courtesy car
I was involved in an 'no-fault' accident (a car pulled out of a minor road and smashed into the side of my vehicle) on 16th April last year. The insurance company organised a courtesy car, which due to the extensive repair required I had for 53 days. The charges for this vehicle unbeknown to me at the time were £86.20/day…
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Claim for damage from neighbours leak refused.
In September, just before going on holiday we had an estate agent round to put our house on the market. As we saw him out the door, returning to the lounge we noticed a wiggly line just above the skirting board, we got or insurers in and they said 'rising damp' so as we were going away we arranged for our regular plumbers…
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Elite Insurance / PwC letter re: Administration
Hello I've received a letter today from PwC who are administrators for a company called Elite Insurance that went into administration in 2019. That seems legit and I have verified on FSCS website. The letter suggests I had a policy with them (quoting a policy number) and asks if I have a claim. I have no recollection of…
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Admiral - we're sending some money your way?
I was wondering if anyone has received a similar letter as am confused! (Waiting for a call back from Admiral hopefully today) I receieved a letter today relating to a claim around 4 years ago where my car was written off as a total loss and I received compensation. It hasn't asked for any bank details or anything like…
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My Experience with Dial Direct Car Insurance
Following the following experience I have now had a sympathetic response from Dial Direct who will be investigating this situation and reporting back to me afterwards. Have also hade a phone call (which I unfortunately missed) to discuss this. Watch this space. I was already insured with Dial Direct and as I was buying a…
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"Get a home insurance quote and we'll give you a £5 e-voucher" - Santander
I got an email from Santander saying "Get a home insurance quote and we'll give you a £5 e-voucher" so I thought easy £5. I got the quote which was well OTT but no mention yet of the £5 e-voucher. Anyone else do this?
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Caravan Insurance for a van stored in France
Hi, we normally insure with Towergate for our caravan that is stored in France on the site we stay at However, the underwriter has changed to Aviva and they say we have to tow it back to the UK for 8 weeks. Loads of UK based people do this in France - any help please.
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Renovations and home insurance
Home insurance is up for renewal soon. In the next year I'm planning to have the roof redone on the sun room and am trying to understand the implications on insurance of this. I understand that pretty much all policies have a clause that you need to inform the insurance company before getting any building works done and…
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Private insurance for flats
In the UK, is there a way of ensuring my flat is covered if other flat owners in the block brake the building insurance terms? The risk at present is that one flat owners could invalidate the insurance for everyone in the block
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How to decide whether protecting home insurance NCD is worth it
Hi. I am currently with QuotemeHappy. I have the option of buying NCD protection at renewal, but QMH won't tell me how much my current 7 years NCD has knocked off my renewal premium (either in £ or as a %). I asked them to recalculate my renewal premium using a 0 years NCD, so I could see the difference in the premium, but…
