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Event calcellation
I had booked to attend a concert in London (I'm in Scotland) and booked flights and accommodation. The event was cancelled the day before due to underground strikes. My travel insurance say cancellation is not covered in their policy. I'm out of pocket for both accommodation and flights. Tried to claim via credit card but…
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Trace and Access insurance confusion
Hi there, I'm hoping for some help on how to navigate this issue with my buildings insurance. Long story short, my boiler is losing pressure, immediately once the central heating is switched on. 2 Plumbers have been out, at my cost, and both have suggested a leak, downstairs, under the flooring somewhere. My insurance…
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£50 penalty for changing my mind?
Got a quote through a comparison site for home insurance. Paid the amount although policy not due to start until 16th November. Then my current insurer (I know, it always happens) came up with a considerably better price. went to cancel the new policy (intelligent Finance) who refunded my paid premium less £50! (cancelled…
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Moved: Closing Bank Accounts for Deceased
This discussion has been moved.
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Pet insurance before neutering
I have two new lovely little kittens and looking at pet insurance. Does the neutering/chip status affect the premium price? They are currently too young to be neutered/chipped but that will be done as soon as it is safe to do so which should be around Christmas going on current growth rates. They are kept indoors at the…
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Travel Health insurance
I am considering a holiday which would include a flight transfer in Los Angeles. Would our medical travel insurance require US cover? We would not be planning to leave the airport.
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Home Insurance- How do you choose ?
Hi It's that time of year again where my home insurance is due & so I'm looking at comparisons. Yes, I can see that I could probably get cheaper home insurance cover but it would probably be from a company I've never heard from. In reality I'm not looking for the cheapest quote I can find rather I'm looking for a policy…
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Parked car hit by DHL lorry - whats next?
After delivering to a Morrisons corner-shop, a DHL lorry has reversed into an unoccupied parked car scraping and denting the front and back passenger wheel arch breaking the front passenger door and entirely smashing the back windscreen... because the driver was leaning over to open the passenger door to let his mate in -…
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MSE News: Car Insurers to pay £200m in compensation after short-changing 270,000 motorists
The FCA’s found some insurers underpaid claims on written-off or stolen cars. Around 270,000 drivers will share £200m – with nearly 150,000 already paid. If you’re due money, your insurer will contact you. You don’t need to do anything – just watch out for scams. Read the full story: Car written off or stolen? Insurers to…
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Buildings insurer refusing to allow my son to switch because of an open claim.
Dear All My son lives in a Victorian terraced house which Has been divided into two self-contained flats. He owns the downstairs flat the upstairs flat is owned by a landlord who has installed tenants. Some time ago the upstairs washing machine leaked. The landlord would not call a plumber so my son had to do it. The leak…
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Cancelling car insurance mid term
My son is a new driver, insurance as you know is big expense. He is paying a large amount on direct debit, he wants to cancel. Thing is the insurance company says he must pay off the entire 6 month remaining on the finance agreement and once paid the insurance refund is £0,, why not six months less admin fee? Is this…
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Have motor insurance prices really fallen in 2025?
The MSE "How to get cheap car insurance" page claims that prices have fallen 16% year on year and 23% since January? Is this really a true picture? My own experience suggests not, and I wondered what others have found.https://www.moneysavingexpert.com/insurance/car-insurance/how-to-get-cheap-car-insurance/ My renewal is…
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Multi vehicle insurance policy
Hi, when I got a second vehicle in 2023 I went with a multi vehicle policy. It's renewal time and it's looking like 2 separate policies would be cheaper than going with another multi vehicle policy. I will have 6 years no claims from the first vehicle and the second will have been on a multi policy with no claims for 2…
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Refused renewal
This is home insurance with LV. I’ve been with them for over 10yrs with no changes and have never made a claim on this or any other type of insurance. They don’t give a reason but I remember some years back, they stopped offering insurance for those with oil heating, which I have. It could be something to do with that.…
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Contents insurance valuable item mandatory?
Hi, looking for a bit of advice. In a bit of a catch 22 with home insurance. I contacted them to ask about the cost of adding a racing bicycle to our existing policy. I already have another bicycle with its own separate bike insurance but thought I’d see how much it’d be with the home insurance. Their cover didn’t meet my…
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How long does it take for my new car registration to show up on the Car Ins data base
I was supposed to pick up my new car today but they only registered the plate today and none of the insurance companies will insure me because they can't find it on the data base. I can't use the complimentary insurance provided by the car dealership because I am too old!!!! (You can imagine my reaction!) I'm being told…
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Travel insurance claim
My parents booked a holiday and 5 days later my dad's brother died unexpectedly. I have been supporting them to cancel the holiday and deal with the insurance. his brother lives abroad and they intend to go to the funeral. I have managed to get a copy of the death certificate which I have sent to the insurance. They said…
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Water supply pipe insurance
Hi I am looking for some insurance to cover any possible future leaks and repair for my external water supply pipe- from water meter (near the road) to my house. I would want some insurance to cover for a company say, like Water-link, to come and detect a leak underground and repair it-if it occured. Can that be covered by…
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Best time to renew Home & Contents Insurance
Hi - my home and contents insurance is due for renewal in mid-November. I recalled a MSE article from 2018 (which is still on the site) saying you get the cheapest renwal quotes 17 to 30 days before the renewal date, but there's a more recent article saying you get the cheapest quote 15 days in advance. Does anyone know…
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Private hospital sent invoice to insurer 2.5 years later
Hi all. Tried searching the forum but haven’t found anything that similar but I had an ultrasound which I was authorised for with my private healthcare. The hospital has now sent an invoice to my insurer 2.5 years later! My insurer has sent it to me saying Stated in the terms: We will only pay for treatment costs and…
