Aviva Home Insurance Renewal Rip Off

ab101

Every year it goes up, I don't understand how they justify it. I know there is no loyalty but it just seems so unfair they can rip you off. I hate the whole rigmarole of comparing like for like, wondering if it's a reputable insurer who will really pay out if I need it etc.

Ayr_Rage

Inflation.

Repairs and losses are all more expensive, subsidence claims increasing.

elsien

Insurance going up does not mean that they are ripping you off. And no one is forcing you to stay.
Yes it’s a pain making comparisons but there are also brokers who will do that for you for a small fee.

born_again

https://forums.moneysavingexpert.com/discussion/6681298/aviva-home-insurance-renewal-rip-off

All the claims they have to pay out. You are not just paying for your own risk, but everyone else.

dunstonh

Every year it goes up, I don't understand how they justify it.

it shouldnt take you long to find out where with a little bit of effort.

I know there is no loyalty but it just seems so unfair they can rip you off.

they are not ripping you off.

Shedman

Whilst I wouldn't call it a rip off I must admit I'm disappointed by the near 40% increase in my renewal price (£440 vs £320, no claims in over 20 years) for building & contents insurance from Aviva that I've just received, especially as they have changed a number of terms and elements mostly, from what I can see, to our detriment. Their loss as I'll now look for alternatives whereas if it had been say 10% or less I might not have been bothered with the extra faff.

Yorkshire_Pud

https://forums.moneysavingexpert.com/discussion/comment/82120127#Comment_82120127

Were you with Aviva for all those 20 years or shopping around and the last years £320 was an introductory rate that they then hiked to what they think is the correct premium for renewal?

Shedman

https://forums.moneysavingexpert.com/discussion/comment/82120154#Comment_82120154

Been with them for 6 or 7 years (away at moment so not got the docs to hand). Price crept up from around £260 to £320 over last 3 years which was OK hence why my surprise that's it jumped by so much this year (this is for Aviva Premium online, now changed to Platinum). Of course it could do with no longer having my car insurance with them, although the wife still does and she's a joint policy holder on the home insurance. Maybe going to try a quote under the wife's login and with her name first partly out of curiousity to see if it makes a difference

MyRealNameToo

https://forums.moneysavingexpert.com/discussion/comment/82120154#Comment_82120154

Introductory rates were banned in Home and Motor in 2022 so thats a fair old allegation you are making there.

https://forums.moneysavingexpert.com/discussion/comment/82120185#Comment_82120185

Many insurers are running on terrible software, even the "good" systems are really poor by most standards however migrating your PAS is a major undertaking plus both exceptionally expensive and seem as very high risk. More often insurers build new bits around the system which is always a little bit of sellotape and string type approach.

Havent see Aviva's systems for over 20 years but have seen plenty of others since then and often a "multi-product discount" isnt based on a decent "single customer view" but from a hardcoded policy number having been held. So if you say you discontinued that product then its likely the system has checked, sees its not been renewed and so removes the discount and doesnt have the capability to see you collectively hold other products so are still entitled to the discount.

Changing product will also have a notable impact potentially… very similar products can have very different pricing algorithms, some driven by the different features of the product but others driven by history. A while ago a former client was migrating their pricing from the PAS system to a new engine built outside (see previous comment). Before the migration there was only one algorithm and all products and brands could only vary the weighting on the factors not what the factors were or how the maths worked as that was all hardcoded in the PAS. The new engine however had a WYSIWYG interface and the pricing actuaries could build it any way they wanted and inevitably you started getting much more significant divergence of pricing as one brand considered that car and age are independent factors whereas another considered them linked and the new tooling allowed the differentiation.

Also check all the details are correct, Aviva moved me from an affinity brand to their own Aviva Signature and there were a few issues with the initial quote, some understandable, some poor data migration.