-
Current FOS Ombudsman experience: is their first acceptance reply taking more than 7 working days?
Good evening. I sent in a Complaint to FOS, with my Final Response Letter, on June 11th 2024 evening. Against Insurance Company. No-Reply e-mail came straight back and said this: If we can help, you can expect to hear back from us within 7 working days. Due to the volume of enquiries we receive, we are only able to reply…
-
Startrescue.co.uk Car Breakdown Discussion
Hi, This is a feedback thread on car breakdown provider: Startrescue.co.uk Please share your experience with other MoneySavers. Click reply to take part: * Have you experienced problems? * Did you haggle and succeed? The feedback comes as part of the Cheap Breakdown Cover guide. Thank you, MSE Tony
-
Haggle with RAC, AA & more
Hi folks, We've just written a new guide - Haggle with RAC, AA & more - please take a look and we would love to hear your feedback and successes. Thanks, MSE Rebecca
-
Mum's in a care home, I've got her jewellery, can I put on my contents insurance?
Hi Knowledgeable Forumites I'm about to renew my contents insurance. I'm LPA for my Mum. Mum's just gone into a Dementia care home and her house and contents have been sold to pay for care-fees. But I have kept her jewellery (because it's personal) and now have it at mine. I found a copy of her will when selling her house,…
-
My Car Has Been Written Off In Arson Attack - Is There Any Support?
Hello everyone, I woke up at 2am recently to 20ft flames coming off a car outside my home. Police are investing but it's believed I was wrongfully targeted in an arson attack. The car on fire was parked VERY close to my car, which has melted the front of it. My insurance company now want to write off my car. I have full,…
-
Motor Insurance Scam?
I have discovered a practice with an insurance broker which could lead to very serious consequences and may be industry widespread. I declared a DVLA notifiable medical condition on two seperate applications which were omitted from the quote from the insurer. Obviously in the event of a claim, the insurer would pick this…
-
Quotes from MSE don't match the actual cost when you ring Insurance company to complete purchase
Yesterday I ran a quote for my home insurance renewal on the Money Supermarket comparison tool and I tried to purchase the policy online but it said I had to ring Insurer. When I rang the insurer the price they told me was over £300 more expensive than the quote I had in front of me. Why?
-
Travel insurance claim
My parents booked a holiday and 5 days later my dad's brother died unexpectedly. I have been supporting them to cancel the holiday and deal with the insurance. his brother lives abroad and they intend to go to the funeral. I have managed to get a copy of the death certificate which I have sent to the insurance. They said…
-
House insurance - subsidence
Hi - when we bought this house 20 years ago there was a phrase in the surveyor's report "the property has experienced historic subsidence". This has hung over our heads since then as I've had to mention it to insurance companies and the moment I mention the word most companies tell me they're not interested. Apparently…
-
Pet Insurance, Exclusions applied mid policy.
Hi all :) Newbie here ! We took out pet insurance with Animal Friends for our new pup 2 years ago. During the first year he unfortunately had some problems with a condition called Ataxia ( he had symptoms similar to a stroke). This resulted in significant vet costs including a couple of visits to out of hours vets. Animal…
-
Husband has died after a terminal illness claim has been initiated
My husband was given a prognosis of weeks to live in August. We received the SR1 form from the hospital. He put in a terminal illness claim with aviva and they have initiated the claim, he has sent the forms they needed and they contacted us 2 weeks ago to say that they were waiting for the full report from the oncologist.…
-
Travel insurance claim
I booked a holiday in Montenegro for my family of 4 and my brother, with all of us sharing a Villa. A week before the holiday I punctured my lung and couldn’t fly, so I cancelled the holiday. (My family could have gone without me but didn’t want to.) I have travel insurance for 3 - me, my wife and my son. My daughter is 19…
-
Car breakdown
My car engine exploded when I was driving on a fast moving dual carriageway. It was terrifying, and I phoned the breakdown service included in my car insurance. The explosion made an extremely loud bang and I had no idea what had happened at that time. I only found out later that the engine had exploded. Because of the…
-
My dogs insurance renewal has increased by £2000
My dog is 10 and has been insured with Tesco for the last 9 years. It’s lifetime cover and he has two ongoing conditions which they cover the ongoing costs for. My renewal has increased by £2000 which seems outrageous. I will phone them on Monday but can anyone offer any tips on how I should tackle this please? As it’s…
-
Home Insurance - rebuild costs over a million - finding it hard to get decent quotes
Our home's current market value is £450k, the home report from three years ago estimates the rebuild cost at £1.3 million. The calculator on the ABI (Association of British Insurers) website seems to confirm that figure is about right. The issue I’m facing is that it’s incredibly difficult to get home insurance at a…
-
Anyone with experience of the Virgin Money Club M account travel insurance with existing conditions?
I've recently needed to have a stent fitted for stable Angina and the cheapest worldwide travel insurance I've found so far has been to pay the additional on our Nationwide FlexPlus account (via Aviva). I'd been considering moving the account to the Virgin Club M account as it's cheaper than Nationwide and provides similar…
-
Why has a claim been recorded when I decided not to go ahead?
I have personal possessions insurance also taken out with my house insurance company. I have never claimed on it. Lost my glasses (varifocals) a few weeks ago when out. When I called the insurance company they pointed out I would need to pay an excess of £200. (Yes I know, silly me for not remembering this!). I decided,…
-
Home insurance increase because retired
I have today called insurance company to renew home insurance, 2nd year of 3 year fixed, my quote was £912.77 paid on dd, asked if anything changed and I said yes now retired quote changed to £1459. I asked why and was told didn’t know! I can’t believe the difference. I was a part time bookkeeper working from home.
-
special events insurance for individuals
Hello Please could someone advise which insurance company would provide cover for a special celebratory event that my wife and I intend to host next year? We need insurance cover for hire costs of the venue, the catering costs, and any associated costs in the event of cancellation for any reason on the part of the caterers…
-
Mains water supply pipe beyond property boundary insurance
Hi, I've read several old threads and can't find one specific to my needs. I live in rural Wales and the majority of my mains water supply pipe runs below a neighbour's field so it's not covered by standard home insurance. Since 1993 I've been insuring it with Homeserve. Initially the premium was very cheap because it…
