Adrian Flux no refund for cancelling policy

Jomo252b

I’ve just gone to cancel my campervan insurance with Adrian Flux, expecting the usual extortionate ‘admin’ fees, only to discover that it looks as though I won’t get a penny back.

Yes, I know I should have read all the small print in my policy, but let’s be honest: how many people actually read every word of these lengthy documents? And why should we need a law degree to understand exactly what we’re signing up for?

It feels like insurance companies can put almost anything in their terms and conditions, leaving customers little choice but to accept them. Every year, it seems there’s another way for consumers to lose money.

So, how is this fair? Are insurance companies really being held accountable for these practices, or is the industry simply getting away with it?

Question: How much protection do consumers actually have when it comes to insurance cancellation charges and refunds?

p00hsticks

How long was the policy in force for ?

Baldytyke88

Very few people would want to cancel a 12 month policy because they will not qualify for the 12 months no claim discount; there are various providers who offer short term or even one day/week policies.

dunstonh

It feels like insurance companies can put almost anything in their terms and conditions, leaving customers little choice but to accept them. Every year, it seems there’s another way for consumers to lose money.

So, how is this fair? Are insurance companies really being held accountable for these practices, or is the industry simply getting away with it?

Nothing you have said suggests anything unfair or unusual.

Question: How much protection do consumers actually have when it comes to insurance cancellation charges and refunds?

Plenty of protection. They would state their cancellation terms in prior to you applying for the insurance and normally again in the documents you are supplied. They need to act in line with the contract terms.

Yes, I know I should have read all the small print in my policy, but let’s be honest: how many people actually read every word of these lengthy documents? And why should we need a law degree to understand exactly what we’re signing up for?

Cancellation terms are not normally in the small print. They are usually a separate document or something clearly highlighted or on the early pages.

For example, here is an Adrian Flux policy wording document and the cancellation terms are on page 1.

And you don't need a law degree to read that. It is hardly rocket science. (However, Adrian Flux didn't run it through a grammar and spell check before publishing it.)

QrizB

I’ve just gone to cancel my campervan insurance with Adrian Flux, expecting the usual extortionate ‘admin’ fees,

… and then you found there weren't any admin fees at all. You could cancel at no cost to you.

Well done Adrian Flux!