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Broadband & Internet Access Sticky
⌨️ Here’s a useful thread from this board: * Find the cheapest broadband discussion thread 💻 Here’s some great relevant content from MoneySavingExpert.com: * Broadband Unbundled * How to find cheap broadband deals * How to improve your broadband speed & free speed test tools * Broadband haggling * Mobile Broadband *…
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New occupant has new broadband contract
A friend moved out of his house in Feb 26, still in contract with EE for broadband until September, paying monthly at £30 pm Contacted EE who said that as he is still in contract he woudl still have to pay the £30 pm until September. A new tenant has moved in and set up broadband with a new supplier…EE have now emailed…
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Sky Broadband - switching provider after price rise advice
Hi all, I had an email from Sky on 20th Feb saying my broadband prices were going up by £3.00 in April. It is my understanding that I can leave penalty free because of this, but only within 30 days of being notified. My contract doesn't officially end until May 2027. I have spoken with Sky via chat and they offered nothing…
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Do I have to switch to full fibre?
I am currently out of contract with my current broadband provider (NOW), and they have told me that I have to switch to a full fibre provider because my copper line is being turned off at the end of August. (I have had no notification from them about the copper switch off and was only told about it when I called them, so…
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Onestream broadband warning
Like many people, I lead a busy life and had forgotten my renewal date. When I logged in, I discovered that my payments had doubled after the first year. Since I pay by direct debit, I hadn't noticed the price increase. They lure you in with an attractive initial price, but I never received any communication from them…
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Early departure fee, should I make a complaint?
Hi all, always viewing but don’t post too much. I am just wanting the views of people on here as I know there are some extremely intelligent people with great knowledge lurking. I have been a customer with this company (that will remain nameless for now) for around 8 years. The other month, I noticed my bill was a lot…
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EE scamming people with cheap BB
I was using Virgin media at a cost of £42.98 per month. I get a knock on the door from a salesman from EE. He informs me that I could get it cheaper from EE at £33.99. I went for it and I was allowed to cancel virgin media early and they would pay the cancelation fee. I am now six months into it and I have found that my EE…
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ANYONE ELSE FINDING MSE's BROADBAND CHECKER NOT FIT FOR PURPOSE
I have used MSE's checker in the very distant past and it did come up with deals that I could access. However in the recentish past I've found it next to useless. Despite me putting in my full postcode and selecting standard broadband + line, the results are 99% for fibre deals & do not include many for standard broadband.…
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Internet provide
My internet service was transferred to another company following the sale of my previous provider’s customer base. After the transfer, the service functioned for approximately one week before I experienced a complete loss of connection. I have now been without internet service for over 84 hours. I have attempted to contact…
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RESOLVED: Utility Warehouse take over my TalkTalk broadband contract and raise the price
I was on a TalkTalk Broadband 24-month fixed-price contract (well, the price goes up by £3 every April, but otherwise fixed.) TalkTalk recently transferred this to Utility Warehouse, who are charging me £5 more per month. Can they do this? I signed up for a certain price. I can see nothing in the TalkTalk smallprint about…
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Elderly parents being fleeced
I've just discovered my 81 year old father in law is being charged 90 quid a month for basic (50mb) broadband. I'm going to go off on them but is there anything specific I can do? he's paid a grand over the last year for what should have cost 300 quid.
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Trooli very good
There's often bad news posted here. So, Id like to post some good news. After years of being with Sky (fttc, approx 50mbps) and thier annual price rises of 10% (was £27/m then £30/m then £33/m then £36/m) I used the latest price rise to bail out of the contract. I went with Trooli for 150mbps full fibre (fttp) as I was…
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Check your broadband deal.
I was just looking in the vodafone website earlier with a view to maybe adding fibre tv to my package. so while I was there I clicked on 'view all our latest deals'. I discovered the package I'm paying £36 a month for, can now be got for £22.50 a month. so I signed up to the new deal straight away and it starts tomorrow.…
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Sky early termination wrongly charged
Just a heads up, if you left Sky due to the price rises and gave them the required notice, double check your bills, I noticed this morning they had charged me an unexpected amount. Having trawled though emails, it's an early termination charge so just had to waste an hour of my time on with their complaints chat to have it…
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Full fibre for my new house - I'm losing my mind...
MSE comparison tool shows Sky Full Fibre Gigafast 900Mb and Vodafone Full Fibre 910 (among other 900ish options) available for my new address. So does Topcashback. Ofcom Checker says 1800/1000Mbps, "Networks in your area - CityFibre, Virgin Media, Openreach" My order through MSE failed - I finished it and received all…
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BT Billing Me for months After Switching to EE — £300+ Lost and No Resolution
Hi all, I’m hoping someone here can help or share any similar experiences. Back in March, BT offered me a great deal to switch to EE (which they also own). I accepted and received my EE equipment on 26th March, with services activated the same day. Initially, everything worked smoothly, but it didn’t take long for issues…
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FTTC to FTTP phone swap timing.
I'm moving from NOW FTTC to Plusnet FTTP. I'm going to have some overlap of services. I want to keep the phone line for the time being and was going to move it to someone like A&A. I'll have to set up a VOIP account with a temporary number. When I give NOW my notice, how long before I can move my number to VOIP? If I give…
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Switching broadband
Previously with BT for years then forced to EE a couple of years ago. Contract is expiring very soon and I am thinking of switching as EE is expensive. I have full fibre 150 speed which is ok for me as I am elderly widow not using loads of gadgets. Spoke to EE who offered me £1 per month cheaper than I pay now but I could…
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How I Reduced My Broadband Early Termination Fee from £675 to £75 — Step by Step
AI generated summary of recent events, as it was a saga with many steps, however if you're willing to make a reasonable case in the face of unreasonable charges, you can get some relief. For the record, I wasn't actually unhappy with the provider and fully accepted that I should pay for the remaining contract value where I…
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Vodafone won’t update router on move to FFTH
A couple of months back I upgraded to Full Fibre to the Home. On the install by Open Reach the installer asked why Vodafone hadn’t provided the latest high speed WiFi router. I said I’d already asked and they had refused. The man from OR couldn’t believe this and nor could anyone else I know who has FFTH. So I’m stuck with…
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Sky BB changed from copper wire to Fibre - it's actually a bit slowere
Hello We had the old copper line, IIRC the BB pack was something like Superfast 35 - speeds according to Sky site were 36.4 daily Since the change over a week ago its 151 and the "daily average is 74.2" according to their site. The phone works ok, the laptop is no faster, and its a relatively new laptop. The tv freezes…
