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Broadband & Internet Access Sticky
⌨️ Here’s a useful thread from this board: * Find the cheapest broadband discussion thread 💻 Here’s some great relevant content from MoneySavingExpert.com: * Broadband Unbundled * How to find cheap broadband deals * How to improve your broadband speed & free speed test tools * Broadband haggling * Mobile Broadband *…
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Elderly parents being fleeced
I've just discovered my 81 year old father in law is being charged 90 quid a month for basic (50mb) broadband. I'm going to go off on them but is there anything specific I can do? he's paid a grand over the last year for what should have cost 300 quid.
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Full fibre for my new house - I'm losing my mind...
MSE comparison tool shows Sky Full Fibre Gigafast 900Mb and Vodafone Full Fibre 910 (among other 900ish options) available for my new address. So does Topcashback. Ofcom Checker says 1800/1000Mbps, "Networks in your area - CityFibre, Virgin Media, Openreach" My order through MSE failed - I finished it and received all…
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FTTC to FTTP phone swap timing.
I'm moving from NOW FTTC to Plusnet FTTP. I'm going to have some overlap of services. I want to keep the phone line for the time being and was going to move it to someone like A&A. I'll have to set up a VOIP account with a temporary number. When I give NOW my notice, how long before I can move my number to VOIP? If I give…
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Switching broadband
Previously with BT for years then forced to EE a couple of years ago. Contract is expiring very soon and I am thinking of switching as EE is expensive. I have full fibre 150 speed which is ok for me as I am elderly widow not using loads of gadgets. Spoke to EE who offered me £1 per month cheaper than I pay now but I could…
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How I Reduced My Broadband Early Termination Fee from £675 to £75 — Step by Step
AI generated summary of recent events, as it was a saga with many steps, however if you're willing to make a reasonable case in the face of unreasonable charges, you can get some relief. For the record, I wasn't actually unhappy with the provider and fully accepted that I should pay for the remaining contract value where I…
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Trooli very good
There's often bad news posted here. So, Id like to post some good news. After years of being with Sky (fttc, approx 50mbps) and thier annual price rises of 10% (was £27/m then £30/m then £33/m then £36/m) I used the latest price rise to bail out of the contract. I went with Trooli for 150mbps full fibre (fttp) as I was…
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Vodafone won’t update router on move to FFTH
A couple of months back I upgraded to Full Fibre to the Home. On the install by Open Reach the installer asked why Vodafone hadn’t provided the latest high speed WiFi router. I said I’d already asked and they had refused. The man from OR couldn’t believe this and nor could anyone else I know who has FFTH. So I’m stuck with…
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Sky early termination wrongly charged
Just a heads up, if you left Sky due to the price rises and gave them the required notice, double check your bills, I noticed this morning they had charged me an unexpected amount. Having trawled though emails, it's an early termination charge so just had to waste an hour of my time on with their complaints chat to have it…
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Sky BB changed from copper wire to Fibre - it's actually a bit slowere
Hello We had the old copper line, IIRC the BB pack was something like Superfast 35 - speeds according to Sky site were 36.4 daily Since the change over a week ago its 151 and the "daily average is 74.2" according to their site. The phone works ok, the laptop is no faster, and its a relatively new laptop. The tv freezes…
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Onestream cautionary tale/advice request!
I've been with onestream for almost 2 years and the service is good if you are static, but dreadful if you are moving. Recently I moved house and had to shift my internet over. Despite not being able to provide the same contract/services at the new address (no fibre), onestream insisted that I either had to accept a more…
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Vodafone Broadband billing start date
I ordered VF BB on the 9th of last month and it was installed on the 24th of last month. I have received my first bill on 6th of this month. It doesn't seem right to pay a full month after only having 2 weeks of service. I got through to the Indian call centre and they mentioned that the service is billed one month ahead.…
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Virgin media not providing the services stated.
I switched from sky broadband when my contract finished and price went up. In looking for a new supplier I found VM to be reasonably priced for a faster speed, however what sealed the deal for me was the in depth parental controls offered. Specifically the ability to pause the internet on specific devices and the ability…
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Location of BB box
(I think this is probably the better forum than the In My Home forum as it's about the techie side of things) I'm due to have my City Fibre installed tomorrow morning. They've said they will run a wire from a telegraph pole, rather than underground, which is fine by me. What I'm wondering about is where, if I have choice,…
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EE Broadband Account issue - someone else's card details
Hello, I was about to set up a DD on my account but thought for the 1st payment i would use my credit card. When going to add my card someone elses details were there (Name / Last 4 digits) I phoned EE and they are raising internally. They advised I should (but may not) receive a reply. I paid over the phone and am waiting…
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Switching from BT broadband
Is it best to contact a new provider 30 days before the BT contract ends? Or best to wait until the contract actually ends? Thanks.
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Contract renewal dance
For a while I’ve been in a predicament where by I have Sky tv but virgin broadband and renewal dates do not align. To be honest I much prefer sky tv and more recently they have started adding more services inclusive saving me a few quid. Then for me in my area virgin broadband has been the fasted and most reliable. 18…
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Housemate order new broadband in same property
hello I am currently with bt fibre but the renewal price is too high and I don’t want to change providers. I am wondering if my housemate orders as a new customer to get the new deal, how do we ensure a smooth transition? what date will the housemate be given for activation and do I need to cancel mine? I know I’m supposed…
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BT Business broadband miss-sold?
An elderly neighbour has been sold by BT a Business Broadband package (a couple of years ago I think) that includes two Business class phones with facilities you'd normally expect in a business environment. All he wants is a standard line and two ordinary phones. He was shocked when I told him that my Broadband (FTTC) is…
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Vodafone BB instalation
The email states that installation will take up to 2 hours. City Fibre are installing it, I believe they have install BB before, not sure. I was previously with Virgin. There are different types of cable, years ago it was copper. Is this installation likely to be a new cable, or perhaps there is one there already and the…
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Broadband one touch switch stuck order issue
Hi. I’m hoping someone here has experienced this and can advise. I’m currently with Sky Broadband and received a price-rise notification, so I’m within the 30-day penalty-free exit window. I tried to switch to Vodafone via the MSE comparison tool (which routed me through Broadband Genie). During sign-up with Vodafone, when…
