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Missed connection STN-DUB-ADE
Hi, I was recently on a flight Stansted Dubai Adelaide which was fully ticketed through. The flight left a little late from STN and was held for a few mintues at Dubai so I was 30 minutes late with a 1 hour connection. The connection was missed for the flight to Adelaide. I was re-ticketed to Melbourne then Adelaide the…
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Flight delay and cancellation compensation, Easyjet ONLY
MSE Official Insert: This discussion thread is linked to from our Flight Delays Compensation guide. Please read that for full help.
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Airline claims air traffic control caused delay/cancellation - how do I check?
We were very recently waiting to board a plane for a booked holiday when we were informed the flight was cancelled. They (Easyjet) were unable to offer an alternative and therefore are (haven't yet) refunding the holiday cost. However we are unable to claim compensation for other costs (petrol, parking, overall hassle,…
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Gulf Air flight delay
I had a flight from Goa - Manchester with a stopover at Bahrain. This whole route was with Gulf Air. My flight from Bahrain - Manchester was delayed by 10hours. I reached out to Gulf Air directly for compensation and they have responded with a final response of denying paying me compensation. Unfortunately the CAA wont…
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Flight cancelled by EasyJet and Travel Insurance Declined my claim.
After over a 2 hour delay EasyJet cancelled my flight from Manchester to Paris, this was a trip to Disneyland with our son. We received a refund from the airline and have tried to claim the rest back with are travel insurance, we are still owed over £1000. The travel insurance has declined are claim after waiting 6 weeks…
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indigo airlines , can i claim .
Had flights booked with indigo airways , an indian airline . The international leg man>bom / bom>man was booked on one pnr , the two domestic internals seperate pnrs , so one return flight and two singles . All flights got rescheduled multiple times in the days leading to flight departures, resulting in missed…
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KLM flight cancellation & IndiGo flight delay (5+hrs)
Hi there, KLM Cancelled flight (newcastle - amsterdam - bangkok) My sons flight was cancelled by KLM due to the recent adverse weather affecting Schipol airport. They had cancelled it and he did not want to take up the flight that they offered in replace a couple of days later, so he went through the process to get a…
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Ocean Florida - Refund Refusal
Needing some advice. Booked a package holiday with OF and flights with Aer Lingus. Following all the change with Aer Lingus, we were awaiting to see what was to come of it. Fast forward, I got told on Monday that the return flight was no longer available as it was sold out but they could bring me the home the next day,…
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EasyJet decline compensation claim due to airport collision
Mid August my family and I were due to fly from Manchester airport to Paris CDG when our Easy Jet plane collided with another Easy Jet plane whilst taxiing to the runway, resulting in wing damage to both airplanes. We had to disembark the airplane and return to the terminal where EasyJet sourced another plane and crew but…
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aer lingus again!
Hi seen quite a bit about this fiasco however my take is slightly different I booked a florida villa holiday with Hayes and they used US airtours originally on a direct aer lingus flight in May. Now told will be indirect which I can sort of do but now they are telling us that the seats we were allocated arent available and…
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Easyjet flights delayed over 3 hours
Hi Our flights were delayed from Geneve to Luton. I have written to Easyjet - using the template letter on the MSE website. Got a response back to say that it was due to air traffic restrictions so not the airlines fault. Can I still pursue and ask for evidence perhaps that it was air traffic restrictions? any advice…
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Aer Lingus Manchester Cancellations
Aer Lingus are leaving Manchester airport from March. I was due to fly direct to Orlando in June but this is no cancelled and they have given me two options - - Refund - Alternative flight via Dublin. Does anyone know if I can ask to be booked on to another airline? Below is the legal right but it isn’t black and white so…
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Easyjet Holidays Last Minute Cancellation
We were due to travel to Amsterdam on Sunday for a few days away with Easyjet Holidays. 20 mins before we were due to board our flight it was cancelled and chaos ensued !!!! I was half expecting it, due to the ongoing problems at Schipol Airport. Surely Easyjet should have known it was going to be cancelled, as KLM had…
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Aer Lingus are leaving Manchester airport from March
Aer Lingus are leaving Manchester airport from March. I am a solo parent travelling with 3 children I was due to fly direct to Orlando in April 30th but this is no cancelled and they have given me two options via email - Refund - Alternative flight Does anyone know if I can ask to be booked on direct to another airline?…
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KLM cancelled flights due to snow at Schiphol airport
Hi all, looking for some advice. Our flights from Newcastle to Linköping via Amsterdam were cancelled on 6th Jan due to the weather conditions at Schiphol airport. We were then rebooked onto new flights the following day but these were also cancelled shortly after. After struggling to get into contact with anyone at KLM, I…
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BA cancel and delay compensation issue
A few weeks ago we had our flight from LGW to NCE cancelled after several hours at the airport. We were rebooked on a flight departing almost 24hrs later from LHR. The rebooked flight was then delayed for 5hrs. We have been paid £220 pp for the cancelled flight but BA have refused our claim for the 2nd delayed flight…
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Double compensation for two consecutive flight cancellations?
I recently had a Pegasus flight from the UK to Turkey cancelled due to operational reasons, and I'm entitled to compensation. Pegasus offered me a free rebooking option, and I chose the next available flight, which was two days later. However, that flight was also cancelled due to operational reasons, and it was the…
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Flight delay and cancellation compensation, Ryanair ONLY
MoneySavingExpert Insert October 2017: This discussion thread is linked to from our Flight Delays Compensation guide. Please read that for full help. You might also like to read our Ryanair wrongly denies passenger compensation for cancelled flight news story Other related MSE Guides: 20 Ryanair Tricks
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Kenya Airways - Compensation claim UK 261 CAA cannot help
Hi Guys I submitted my case to the CAA as Kenyan Airways are ignoring my claim. Now the situation is, I flew from London to Antananarivo on Kenya Airways. The connecting flight to Antananarivo was in Nairobi and was delayed over 3 hours, (all tickets purchased with the same airline at the same time). I was told the reason…
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Indigo flight delay compensation
we got caught up in the massive Indian Indigo flight chaos and wish to claim compensation but the company website is not helpful. We were due to catch a flight from goa to Mumbai on the 4th Dec. I had email that night saying my flight had been changed to later that night which was unacceptable as we had other flight to…
