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IHD help.
GGood Morning. I am with Fuse Energy. My smart meters have not worked since I joined them last summer. I eventually got them to agree to fit new meters which are now working. I have noticed that my IHD no longer works. When I contacted Fuse they said tough luck basically and that I don't need it as I can check things on…
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Cheap-rate electricity sounds great in theory, but how do people actually remember?
I get the idea of using electricity at the cheaper times, and in theory it makes total sense. But in real life I think the hardest part is just remembering at the right moment. It’s easy to say “run the washing machine later” or “wait until the cheaper period”, but day to day I think most people just forget or get busy.…
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Switching through comparison sites
Hi When switching through price comparison sites, should I expect to see an email from the new supplier acknowledging the switch and likewise one from the old supplier recognizing my intent to leave? I made a switch and had no communication from either suppliers so I don't know whether my switching request was successful…
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Octopus Go customers frustrated after being given less than two weeks' notice of energy price rises
Read the full story: Octopus Go customers frustrated after being given less than two weeks' notice of energy price rises – here's what's happened If you haven't already, join the forumto reply.
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Electricity Supplier Rewards for Customers
So who really cares about supplier rewards? There are just too many and I'm not sure they really 'reward' customers in the long term. Do you use them, are they the main reason to stay with a supplier and who are the best?
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Safeguard Assist Capped - should I stick with it?
Hi All Mum is currently on the EDF Safeguard Assist Capped and wonder if we left this, the Warm Homes support etc would stop? I don't want to go to a cheaper deal if it jeopardises and makes no difference? Can anyone advise?
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Is this Outfox renewal comparison misleading?
My Outfox Energy contract is up for renewal and I clicked the link in the email to see what was on offer. They list 3 tariffs in the "Fixed Tariffs" section but one of them tracks the energy price cap. Is it normal to describe a tracking tariff as "Fixed"? I almost selected it but decided to double-check with their chat…
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DMEX process/rules
Currently in dispute with my supplier over gas billing. They've now provided me with revised bills, and now that I've complained to the ombudsman, supplier has just mentioned doing a DMEX and manually generated bills. By googling I've discovered that DMEX probably stands for 'dummy meter exchange'? And suppliers use this…
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Smart Meter HELP
Hi All, This is going to be a long one. Please could you advise on what we can / should do here please. Property Context We live in a two-bedroom bungalow which is fully electric. It is classed as a "Scandi" house it has triple glazing and a villavent system. We have lived here for 5+ years. In the last 4 years there have…
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Smart meter installation
Octopus have installed a smart gas meter but are refusing to install an electric smart meter because our existing meter is 7'6" off the ground and above a kitchen work top. I find this unbelievable 😮 So we are unable to get a better tariff through no fault of our own. What would happen if the meter became faulty or just to…
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FUSE UPFRONT PAYMENT TO SWITCH
Email from Martin Lewis 16 April 2026 advising to get an energy fixed deal before they are withdrawn as July cap likely to be 15%. Signed up with FUSE only to find that once i had got to the end of the process, setting up Direct Debit etc., i was asked to xfer £100 as a pre payment (due to credit check red flag) to effect…
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Well that was a short drop in prices...
Thank you Octopus IOG tariff. April Price drop Now informed May increase. So prices re now higher than pre April drop 🤣 Suppose bright side is off peak is a fraction cheaper 😜
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Switching Supplier
Hi all, I'm looking for a bit of advice please. My current energy deal expires on 1st July 2026, I'm with Eon. I know I can swich suppliers 49 days prior to the 1st July without incurring the early exit fee's, but can I agree to switch providers before the 49 days and still be fee free? For example, in my case the 49 days…
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Door Knocker potential scams
I have just had someone knock on my door claiming that they work with "all 22 providers," but then only mentioned Scottish Power and Octopus. I am in an odd position as I got transferred from robin hood to British gas when the former went bankrupt and a special tariff that was set up that is cheaper than anything else…
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MSE Cheap energy club -British Gas Collective Feb27 problems
I have tried to transfer to this tariff and have been refused. I am an existing customer in credit. The MPAN/MPRN numbers are correct. I have done online chat with British Gas 3 times and have been told My area cannot have this tariff it is not available until the end of the month This tariff is gas only and I am a dual…
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Can you switch one Utility within the 14 day cooling off period?
I've always used dual fuel tariffs & have never thought of splitting them up with different companies so I was just wondering if you sign up to a dual fuel tariff could you then switch to a different supplier for gas within the 14 day cooling off period penalty free? Or would that invalidate the electric tariff deal they…
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Solar use vs export
This discussion was created from comments split from: New Price Cap 1 April 2026 Octopus Fixed.
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How much compensation am I entitled to from British Gas?
I have had many issues with British gas for the past 16 months, ongoing issues that have not been resolved. As a result I have incorrect markers on my creditfile, ruining my credit score. I am due to remortgage in September and this is causing me a considerable amount of stress, I have been rejected from credit cards too.…
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Disputed bills after solar installation
Hi all, I’m looking for advice on a billing issue with OVO Energy. In April 2025 I had rooftop solar panels installed. Since then, my existing mechanical electricity meter has started running backwards when I export excess solar electricity to the grid, and forwards when I import electricity. I have regularly submitted…
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Price cap confusion
Hi. Apologies for sounding ignorant, but I am a bit confused as to whether I need to switch or not. I am with Octopus currently, and they have been fine. My current tariff runs out in May, and i have been offered a choice of fixed or flexible rate by them. The flexible is currently coming in at slightly under the price I…
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