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Responsibility for manhole covers?
In my garden, I have four manholes that provide access to a sewer pipe - that's a communal sewer serving maybe 14 or 15 houses. Under recent legislation, Anglian Water are now responsible for the sewer. Clearly, if it gets blocked it is Anglian Water who unblock it as part of the service they provide. So my question is -…
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Water bill discount for single occupant?
A friend was going to get a water meter fitted but for various reasons it was too complex. However they 'assessed' her usage and gave her a discount because she is a single person. She says £100 has been knocked off her annual bill! I'm wondering if this is because she wanted a water meter but it wasn't possible. I don't…
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Super Mario (Power-Up)
Hi. Happy 'end of summer' . I'm looking for some help/advice from any plumbers (or those in the know) out there. Of which I'm sure there are many........ Okay, here's the situation, the water pressure in the house is appalling (especially for the shower) so firstly. Whose responsibility is this? Is it anything to do with…
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Southern water - massive meter reading!
Morning all, Wonder if anyone can help.... Yesterday we received our 6 month bill & statement from Southern Water. They seem to think that between myself and my husband we have managed to use 110 cu/m in 6 months. We both work full time so the property is empty during the week. I have checked the meter reading & serial…
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Water Supply Pipe
Hi, hope some one can give me some advice! I had the lead content in my water checked by my water company (Northumbrian Water) & the results were high so they have replaced the communication pipe & advised me to replace the supply pipe. When looking at the pipes in my house I think i only have one lead pipe (connecting…
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£53 a month for water! (Metered)
Hi all Just wanted to check if this is true or not. I called Severn Trent as my bill seems to have jumped massively. They tell me that my DD should go up to £53 per month and that it's pretty average for a family of five. Is that true? Is anyone else with a family of 5 or more (who is on a meter) paying similar? A few…
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Really helpful Essex and Suffolk Water - not!
As things are getting tight, thought I would ring the water companies asking if I could pay in 12 mths rather than 10. Anglia water said yes, Essex and Suffolk no. So I asked what help they give people having difficulties. The answer ....... we cant do anything until you have defaulted a couple of times. I replied that was…
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Yorkshire Water - FREE water saving devices - save up to £55 per year!
Today is officially, WATER SAVING DAY! For any residents in the Yorkshire area, who are customers of Yorkshire Water, you can claim a FREE water saving pack. Yes FREE, that's 100% gratis, with no obligation, pay nothing!!) via Yorkshire Waters website, by following the link below (...or Google - "yorkshire water water…
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Thames water
I would like to send an e mail to the chief executive of Thames Water Mr Martin Baggs but cant find his e mail address on the net or through google. Their customer services suggested that i deal with them which is a waste of time. Can anyone help with the e mail address please. I hope that this is the correct forum.
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Ball !!!! maintenace
Task this weekend was to investigate the cause of the overflow pipe dripping from the loft cold water header tank. Removed top access panel. Saw the water level was indeed at the overflow mouth; now where is the ballcock and valve/pipework....ah, yes at the OTHER end of the tank.... Is that normal?! Why have the access…
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Sorry if i sounds dumb but is this the norm with bills.
Weve been in the property 2 years and ive just paid the bills as i thought was the norm. We get bills from Severn trent for sewerage and water from anglian.Is this common practice?when we lived in North Yorkshire we paid Yorkshire water for both all in 1 bill and it was less than what we pay for just water here. Having…
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Plumber's charges
I've just had a plumber complete a recommissioning job on my boiler and checking the plumbing in my new flat to make sure it is all working and safe. He has spent most of the day there (seven hours) and has had a colleague with him who is a gas engineer for the boiler. The work they have carried out has been very straight…
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Credit rating and late payment of bills
Hello. Hope this hasn't been asked before: I am currently living with a student who can't afford to pay her bills on time. We had a water bill on 30 June 2012, and as of today (13 Sept 2012) she has yet to pay her share of the bill. Both my name and hers are on the bill, and according to ST Water, we are both jointly…
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Changing Shared water supply
I was hoping someone in the know may be able help me. We are currently renovating a house and have discovered we share a mains water supply with nextdoor. This is having an effect on the water pressure (we've done a pressure test) and as we are replacing our boiler with a high pressure one we want to have sufficient high…
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Underpaying sewage.
Hello. Any advice on the below welcome. We moved into a property in July which had previously been classed as two rateable values for water/sewage as it used to be sub-divided. I contacted water (South East Water) and sewage (Southern Water) companies when we moved in. The water company told me we had to pay the two…
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Surface Water rebate with Thames Water - back claiming, is it possible?
By chance I was reading on this website that you can look to see whether enttiled to a surface water rebate with your local water supply. I've never come across this before so by chance I went onto the Thames Water site and looked on the site which had a surface water rebate application form. Filling in the details I sent…
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Would I be better with a water meter?
At present we are paying around £40 per month for our water rates, there are 3 adults in the house so 3 showers per day plus the washing machine and dish washer, would we be better off with a water meter or leaving it as it is?
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United Utilities: We never signed a contract with them so are we liable to pay?
Obviously from a completely immoral point of view but it just occurred to me today, having received a 'telemessage' which inevitably turns into a solicitors' letter the longer you ignore it. Then it got me thinking; we never agreed to pay them anything...ever. I've never not paid our water bill, sure it's never paid on…
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Am I paying too much ?
I live in a 1 bedroom flat and since I have been living here (4 years) I have been paying £45.13 per month for water and sewage. I recently spoke to my mother who lives less than a mile away and she lives in a 3 bedroom house and pay £35 per month. Is this right ? should i be due a refund and my payments reviewed ?
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Student House Question
Hey! My brother is a student and is moving into a student house in a few weeks. The house where he lives was open to be lived in from July 1st, so two of the 6 people moved in straight away. He has not moved in yet BUT the other two have still not set up any bills for electric and water. (No gas at the property as far as I…
