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Dispute with water company - what now?
Long story, and advice would be appreciated. We were getting water under our floorboards every time it rained. We called out the water board to see if there was any issue with drainage. Our neighbour had previously had the council out, and his insurers, who both spotted a broken drainage pipe under our land, but had not…
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Water saving widget
I am looking to buy a water saving widget for my shower and a couple of the water saving devices that you place in your cistern. Could someone please recommend a manufacturer and a place to buy them please? I live in Dubai so they will need to be posted internationally. I have asked for these in various hardware stores and…
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Free money from greedy utility !!
This is good, but what's the catch? I reported a problem with sewage in my area and Wessex Water gave me £50 !!!! Wow, but what's the catch ? Anyone else had free money from Wessex Water? :j
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30m3 in 2 months??
Do meters get reset before new occupants? Have just receive our first bill and it shows that our first meter reading was 0m3. After 2 months we have used 30m3, 500 litres a day between 2 people! Is this normal?? Thanks
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County Court letter/Anglian Water
Hi everyone, today i have recieved a County Court claim form for the sum of £158.30 water bill PLUS £50 solicitor costs = £223.30, now, i have not received a bill, i have had no correspondence at all to say the bill is overdue etc, nothing, just been slapped with this claim form which to be honest i find a little scary :(…
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elderly mum's water bill ridiculous!!
Over the last three years my mum's water usage, per quarter, has been between 8 and 12 cubic meters: resulting in a monthly dd of £9 per month. She has now received a quarterly bill stating her usage has been 30 cubic meters and Anglian Water are insisting on putting up her dd to £68 a month to pay off a bill of £244!…
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Good things from water co's?!
Hi there, Give you a quick background on myself, I work for United Utilities, on the Warrington site in customer, My main area of work deals with the metered side of things and i have a look on here every now and again to see what peoples issues are and see if I can guide them in anyway. Now 99% of the threads in this…
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Bleach in my water!
Hi, I'm new to this site. For some years now I have been noticing a taste of antiseptic or bleach in my tap water. I live in a soft water area in the North West of England. I feel I can hardly drink a glass of water from my own tap and have always boiled it first. In the past I have phoned the Water Board and they tell me…
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Water meter leak and Consequential Dry Rot
Dear MSE/Martin Lewis Hello mid May 2012 a dry rot problem was discovered at my bungalow. Vast sections of floor had to be removed, floor joists. Each day dry rot extent and severity became clearer. Kitchen units had to be removed. The cause of the dry rot a Severn Trent water meter. Now I am disabled/use a wheelchair,…
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Water Leak, dealing with the clean-up
I'm not totally sure if this is the right board for this query, it is a bit of an odd one! I've posted on both insurance and water as it is relevant to both. Nearly 2 months ago a pipe burst outside my house and flooded my cellar. No question it was United Utilities' fault - it was underneath the pavement so off my…
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Huge Water Bills !
Hi, I have recently moved home and have just recieved a massive bill from Northumbrain Water! Whilst living in the property ( a 2 bed ground floor flat) our bills shot up to £85 a month! We both work full time so spent very little time in the flat - not enough to have a bill that size! We've had water meter readings and…
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Basement flat repossessed & the bank have turned off the water to the whole building!
Having an absolute nightmare! Noticed this afternoon that I had no water, baby got up, sorted him out and I went to ask the neighbours, upstairs were in and have no water either. The basement flat was repossessed earlier today and they seem to have shut the water off :( By the time I'd realised, got hold of thames water,…
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Customer Relations - Anglian Water
As most people know it has been possible for some time to switch both electricity and gas suppliers. There is no doubt that this has resulted in both an improved level of customer service and an element of price competition. However, at the moment, it is not possible for people to switch their water supplier. I have been…
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No water in property.
We are tenants in a 4-bed flat above a shop on a high street. We found out we had no water supply to the property yesterday (Monday) morning. Rung up thames water who failed to show until this morning and after some time they found out there had been a leaky pipe in the shop below us (The Money Shop) in their back office…
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Anglian Water chasing a 7 yr old debt
Hi all Can you advise? My wife and I lived together in a property 7 years ago but it was only for 6 months as the landlord sold it. We contacted AW and told them and gave them the new address where we moved too. When we lived at property no 2, AW told us we were behind on our payments so we agreed a payment arangement with…
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Refusing to reconnect heating and hot water
I recently purchased a property which has a communal boiler supplying heating and hot water to the individual flats. The supply to my flat had been switched off due to previous owners not paying the bill. The company are now refusing to switch the supply back on due to the arrears. I am offering to pay for the reconnection…
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Rented Property - No hot water - Rights?
I have been without hot water in my rented property for 4 days, my letting agent was informed last Thursday 730am, their handy man went round on Friday pm and cannot fix it. They have apprently contacted someone else to come round and fix it. How long do I have to live without hot water until I can legally do something…
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Compulsury water meter
Southern water have put water meter outside my property my first reading they say willwork out to £437 a year compaired to old bill of £433 but during drought i havent watered the garden or washed the car so my bill i think will be astranomincal what can i do
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Water Co cannot fit meter
I have just recently moved from the Anglian Water area to Northumberland water are With Anglian I was on there SoLow tarrif as I live alone...My last 6mth bill with Anglian was £41.00 Ive now registered with Northumbrian water and they have told me they cannot fit a meter at my new address because of the pipework (their…
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surface water drainage
Hi all, We rent a flat in a modern apartment block which consists of 5 floors. Our water is metered and our provider is united utilities. Our water bill has a section called something like - "surface water & drainage". For this we pay a fixed fee of around £70 per year. My understanding of this fee is that united utilities…
