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Shower turning itself on
Hi i need some help please. The other night my 3 year old power shower turned itself on at 2:30am , no water was coming out , there was an awful burning smell and it set the fire alarms off. I had to switch off the main power to the shower in the airing cupboard. I called the manufacturer and they will repair it as its…
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United Utilities
Anyone any idea on lead time for them inspecting to see if you can have a water meter and fitting it. I know it does say it can take up to three months on the website but wondered if they are being installed quicker. TIA:)
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Water leak issue - being done over by South water company
Hi After some local roadworks (Thames valley area), our driveway became damaged and our pipe burst causing a leak. We reported it to our local water board who duly came over and tried to "fix" it. They ended up doing a terrible bodge job and in the end the leak wasn't fixed...:( Unfortunately for us we didn't complain…
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Retrospective billing by Thames Water
Hi I have been told by Thames Water recently that I have been billed on on incorrect meter. This is after 7 years of me having been paying on my previous (now) wrong meter. They are about to hit me with a bill and I think that could amount to at least £1000 if backdated. Anybody knows if they are allowed to do this or if…
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Not using any water?
Hello – we have sold out house and have moved back in with my parents. The house is sitting there empty and completion is due in a month. Do I still have to pay water rates? I am not using any water!
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Stop tap not working - Who is responsible?
Hi everyone, My water supplier is Veolia Central. I discovered today that the external stop tap located a few feet underground under a small cover in the front garden is not working. I turned off the tap to replace a faulty internal stop tap to discover the water still being supplied to my property! As this is an external…
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Southern water....need more advice...
I recently applied to have a water meter fitted but was told this could not happen due to the location of my stop tap. I received a letter today from Southern water stating that as a single person in a small one bed flat I will be using 78 cubic metres per annum....this equates to £314.75.....this seems a little high....I…
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My water bill has been reduced.
After reading this site. I decided I needed to phone TRent Water to get my monthly payments lower. I live on my own and struggle to keep my head above water. LOL. my payments have been lowered by £9.00 a month now I pay monthly payments £21.13 this is going to make such a difference to me. and I want to thank every one who…
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External stopcock replacement
Hi. Can anyone help me please. My home is a 1963 ex-council property. We have two external stopcocks - one outside the property boundary which cuts off four properties and one inside our property boundary which just shuts off the supply to our house (this is the one that needs to be replaced as it is broken). Our we…
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£1.99 Plumming and Drainage Insurance Cover
I have just been sent a letter offering Plumming & Drainage cover for just £1.99 per month for the first year. Annual charge is £23.88 so there is not extra interest charge for paying monthly. Cover is limited to £4000.00 for blocked or cloopsed drains outside your home ( 2 claims per year of £2000 ) and up to £2000 for…
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VERY old refund cheque, can I get it re-issued?
I've just been going through old paperwork and I found in my dh's file a refund cheque for water from when we moved out of a property in 2004 :wall: Do I have any rights to get it re-issued now or not? I assume I can't just go and pay it into the bank, or can I?
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no hot water due to drop in water pressure supply
any advice would be gratefully received. Our house has always had a really high water pressure supply, but back in april our water supply was switched off for the day while they added more pipes for new houses across the road. Since then our water pressure has dropped and now our boiler is not kicking in. I know there is…
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South West Water HUGE bill, please help!
Hello! We have just moved into a rented property in the PL9 area and have received our first bill from South West Water. For 10 months they are charging me just over £1230!!!! They want £123 a month from next week. We live in a 3 bed property with just me and 2 children (1 who never pulls the flush cos she doesn't yet have…
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main water supply leak
I have a leak in the mains pipe to my house in the garden. Having spoken to scottish water they are not interested as they say the pipe belongs to the council. The pipe supplies both myself and a council property next door. The council say they will repair the pipe and we will be responsible for half the cost. Is this…
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South East Water....need advice
I have just had to rewrite this as it appears there is some issue going on with this site!!!! I have a credit with SEW of over £200+, as I am no longer with SEW I applied for the credit to be refunded, this was declined as I could not get the signature of my ex partner who's name happens to be on the previous bills. It is…
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Can I reclaim overpayments whilst waiting for meter to be installed?
Just wondering if anyone can shed some light on this for me: We have just moved into a property and our first water bill is astronomical (see my thread below about huge water bill from SWW!). I know that a friend in same size house, 3 doors along from me, with 1 extra adult and 1 extra child is paying less than half of my…
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Need advice on a water bill
Right i get a water bill for my property and my next door neighbour. From what i can make out my neighbour had a barn that was converted to a property sectioned off and sold but it shares the same water meter. This isnt a problem but my neighbour wont pay towards any of the bills and as the bills seem to come to my…
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Water Bill going Backwards????
I pay my water Bill by direct debit and live with my daughter so we dont use a lot of Water. My most recent Bill had -6 units negaive. When I rang United utilities they said some old meters develop faults and start going backwards:j !!!!!! My meter is only 9 years old. They want to increase my direct debit to an amount I…
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Can I change water company
I have been having huge problems with Southern Water regarding the new water meter that they have fitted. It's huge and I cant fit my new downstairs toilet because of it. They keep fobbing me off with excuses (eg shared water supply) and keep giving me dates that they will contact me by which go by without a peep from them…
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Help on Saving on Water Bills
Hi, i have moved into my first 'Home' with my brother and have had some troubles regarding Bills. My water Bill was £34.24 p/mnth but i have managed to save £3.06 (-2 cubic meters) so i am currently paying £30.64 p/mnth, although i have saved a bit of money i still feel i am being 'ripped-off' for 2 people in a flat.…
