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SKY TV Increase
So, SKY have announced a price increase. Those in a minimum term for TV can't end early because of what is written in the terms and conditions. Am I right in thinking Sky must notify you of a price increase in writing (be this letter or email) what happens if you don't get this, especially by letter - problems with post!…
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Sky Q Pixelation
Hi. Had my SkyQ install a week ago and it's been perfect however, some " on demand " and " Catchup " stuff seems to pixelate every 10 mins or so. Some programmes work fine, some programmes pixelate. Live TV and Recorded TV work fine. As it's so rare that it occurs I doubt sky will take action on this, or am i wrong ? Thanks
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Virgin V6 remote RF mode
You have to PAIR the remote! The engineer freely admitted he didn't know how the RF remote control worked. Left it with me to get on with it. It worked fine as an Infra Red remote, with line of sight. Finally got round to it today. Downloaded the V6 user guide.…
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BT introducing Inflation Linked Price Rise next year.
Just seen this on the BT website: Annual price changes and CPI From 11 January 2019 if you're a new customer or re-contracting mobile, broadband or landline, you’ll see new terms and conditions that tell you that your prices will increase by the Consumer Price Index (CPI) each year. This is an annual increase with the…
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Sky package in friends name
Looking for some advice - friend is moving out and the sky package is in their name. Is it worth taking on the sky package or should I get them to cancel and I start a new contract with Sky or another provider? Paying around £80 a month for sky and broadband. Any advice really appreciated
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New Build fttp BT options
Moving to a new build on Thursday. During viewings I was told it was fibre to the property and only BT available for broadband and phone. I naively thought sky would be ok as it used BT/Openreach infrastructure. I should have understood this better and researched more. Any how. I am currently paying sky £75 a month for Sky…
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Mobile Router
We don't have access to WiFi at our caravan, so use our phones as mobile hotspots. This uses a significant amount of data. I'm trying to assess whether buying a mobile router with a sim card (mifi) would-be cheaper. Any suggestions or recommendations would be welcome.
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Warning to Sky Q customers on discount packages
I was getting a 12 month discount on my $ky package which I renew every year when in November last year I was persuaded to invest in a $ky Q package. The upfront price and monthly cost was agreed and I was sent an email confirming my new package and that I was now on an 18 month minimum contract. On March 16th I was send a…
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Vodafone not honouring upgrade contract
Posted on wrong board
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No refund from plusnet for 5 months?!
Still haven’t received a refund (over £200) from plusnet and it’s now been over 5 months. I’ve called them up about once a month basically to just make sure I haven’t somehow dropped off their radar for receiving a refund. Every time I just get the response “we’re working on it and I’m sorry for the delay” Are they just…
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Rights on Faulty Handset on purchase
Hi all I brought a handset from E2save however it is faulty When I make a call I cannot hear the person on the other end. Also having trouble dialling out and have no signal most of the time. I contacted E2save and they have stated that it falls outside the 14 days period and I have to get it repaired by Carphone…
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Apple Legal Department Contact Details?
Hi, Can anyone advise the contact details for Apple's Legal Department in the UK please? I also need to know the name of the Data Protection Officer in the UK if anyone knows? I have been in touch with Apple and they are being very difficult in advising this information. I contacted Apple just over 2 weeks ago as a highly…
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Problems at Plusnet
"Thank you for your patience. We are aware of the issue with incorrect bills being taken. This is due to the correct discounts not getting applied by our Billing system. The relevant team are working on the issue. Once this is fixed, you will automatically received the refunds we owe you and future bills will be corrected.…
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BT Fibre and BT Sport Retention Deals
About to give my 1 months notice to BT. We have 50mb Fibre and BT Sport on Sky plus HD pack. Anyone whose haggled recently give me an idea of the benchmark price? Thanks.
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Landline Number Porting: EE > TalkTalk.
Hi guys, I'm wanting to switch landline and broadband provider from EE to TalkTalk, but want to keep my existing landline number. I've spoken with TalkTalk 3 times on the phone and they say that, for some reason, they're unable to port my number from EE. I wrote a formal complaint letter to TalkTalk…
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Sky cable as aerial?
Hi everyone, I sold my house late last year and lodged with friends while my purchase completed, this is due to happen on Friday. When I closed the old house up, I was just out of contract with Sky tv so I cancelled it. I’ve not missed it a bit, so thought I’d save the money and not bother having it installed again. There…
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had sky tv and broadband installed just yesterday feeling kinda used
yesterday i had my sky installed the installer said he couldnt get a signal at the back of my flat for the new dish but i feel like he just didnt want to do the work so had to have a sky plus hd installed instead of the sky q that i signed up for and on top of that the broadband speed is about 2 mbps not even close to the…
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cancel a contract without penatly ?
Hi all, I ordered a house move on the 24th Jan through 'Plusnet'. I have Phone/Fibre. House move is a few streets away (same development, but new house is served by another cabinet). Completion date was set for the 5th Feb. 5th feb comes, phone line is connected, broadband isn't. A fix was supposed to be done on 8th, but…
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Absolute Nightmare With BT
Afternoon All, About just over a week ago I called BT to cancel as shortly I’m moving home, and my work has good deals with Sky. I was prepared to pay the cancellation charge early as in the long run it would still work out much better for me. The retentions advisor talked me in to staying on the BT fibre plus, top package…
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Basic phone line - best price?
Looking to change an existing home phone line to the cheapest deal. No internet or inclusive calls needed. Just need it for incoming calls and preferably keep my existing number. Suggestions?
Confused by wifi, routers and modems? Need help picking the best broadband for you? Not sure if cable or fibre or 5G is the way to go?
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