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Jet2 (Cancelling my payment, then increasing the price)
Hey all, Anyone ever had this happen ? I was booking a holiday package via the Jet2 website, i put in the payment details, selected pay in full, they cancelled the payment whilst it was processing saying this was now not available, i put the details in and they had increased the price for the exact same package by over…
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Luggage left mistakenly at LHW
Returning to Heathrow from USA as a 4 person family unit one of our checked bags was left at arrivals and not realised until arriving home. Thankfully the bag is with Cobalt Services as advised by our airline who also inform me that only the person in whose name the bag receipt is in can collect the bag in person, even…
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Compliant to Booking.com
Dear all, a few days ago I went to Gdansk in North Poland and booked a small apartment for one night through Booking.com. When I arrived to the apartment, the door was open , the bed undone, the floor filthy and with signs that someone was there the night or nights before. The landlord did not bother cleaning the apartment…
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Renew a lost Passport
Morning all, So there I am getting all my bits together this morning for my trip to Finland on the 26th of this month, and have discovered I have lost my passport! If I was to apply today for a replacement, does anyone know how long this will take? Thanks
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Cancelling flights/bookings after FCDO advice change
Hello, This month, I am planning to book a trip departing and returning in September 2025. We have the Barclays travel (insurance) pack. Given the current political situation of this country I wouldn't be surprised if, at some point between my booking date and departing date, the FCDO decided to place it on the list of…
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DIY holiday
I'm looking at booking my own flight and hotel on separate websites. I know doing this is a bit of a risk. My worry is, if my flight gets cancelled/heavily delayed or my hotel goes bust, would I get my money back if I buy insurance with cancellation cover? Expedia are ATOL covered - is ATOL better than cancellation…
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Payment method for booking Singapore Hotel
I'm trying to book a short stay in a hotel In Singapore by using the hotel website. All is easy until it comes to payment. The hotel seems to require payment through We Pay, Unio Pay or Alipay. I've never heard of these so I'm considering booking through Expedia but wonder how safe Expedia is (there are some negative posts…
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Jet2 Incorrectly Misbooked Flight Tickets - What are our rights and options?
We are a family of 5 and had tickets booked to Gran Canaria. Unfortunately we had to reorganise these for personal reasons and moved them to early 2025. I did this on a call with Jet2, it now turns out they didn't account for one of our children now being over 2 years old and haven't given him a seat and now want an…
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P&O cruise compensation
I booked a cruise through P&O for 11 people - fly to tenerife and weeks canaries cruise. We got to the airport to find we only had 10 flights, there was no flight for my 84 year old mum. They managed to book her on another flight but she had to fly on her own (she needs assistance) she was very distressed crying in the…
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EasyJet changing room type after paying for an upgrade, then demanding £200 extra to upgrade again?!
Hi everyone, wondering if anyone can help on this matter in terms of if this is even allowed! I booked a holiday in Jan 2024 for July 2025 through a travel agents, but the holiday and flights are with EasyJet. When booking, I paid roughly £300 extra to upgrade to a family suite, top floor with sea view. I received an email…
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Travel insurance for 17 year old for next year
We've got a big family holiday planned for next August, with my wife and I there for 14 nights, but other parts of the family staying with us for for shorter periods. My wife and I have a couples' annual travel insurance policy, so I'm trying to get single trip policies for my sons. One of them is currently 17, but will be…
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Benidorm for 2 ladies of a certain age!
Myself and my sister were thinking of going away for a week later in the year. We have been having an annual 'sisters' trip for the last few years but have decided to try to recapture our youth. Its years since either of us went abroad, my last hols were all in Vegas and its probably 25 years since either of us went to…
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Travel Insurance - journey from home to the airport is covered
HiI wish to know for overseas travel insurance, if the journey from home to the airport is typically covered.The scenario is my flight is due to depart from London in the afternoon, and I will be travelling by first train in the morning from Leeds to London. There is in excess of 4 hours available to reach from London to…
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Cruise booked via credit card. Cancelled
We booked a cruise and paid by credit cards, the night of the trip ended up in a&e 7 hours had to cancel trip. had travel insurance, hopefully they may pay most of the money, but someone mentioned credit card cash back?? If they don’t pay from insurance anyone have any ideas
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Baggage left behind
I’ve been lucky to have countless overseas holidays over the years, predominantly problem free. However twice in the last 18 months I’ve had suitcases deliberately and knowingly left by airlines, just so that they could depart within their time slot. The compensation payable for delayed baggage is much less ( or not at…
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Booking.com - incompetent rip-off. Start of holiday spoilt.
Short-story. Booked hotel and car rental through them for 1 week in Tenerife. What a disaster unfolded! Can't see any value in booking through them. Will go direct to hotel/supplier in future after doing research on Booking.com site. Strongly recommend that you don't book through them; just use them for research and…
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Passport end date
Sorry if this has been a question that many folk have asked before but I just wanted this clarified. My husband's passport was issued on 2nd September 2015 and expires on 20th June 2026. However, we know that the ten year rule means we cannot travel past 2nd September 2025. We have a holiday booked in early May and late…
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Child lost and expired passport
I applied for an adults passport and they sent me message saying to report my passport lost. So do I need to report the passport I had as a child lost? It expired about 20 years ago and I don't have it anymore. Will they also carry on with my application for my new passport once I report my old one lost.
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Package holiday prices
Morning all. This was prompted by me reading the TUi Group annual figures as reported this week. They report sales growth, profit growth. Then I read a report about holiday price inflation YoY. I am trying to wrap my head around the rocketing prices of package holidays that TUi are offering. A family of 4 and in store best…
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Crystal cancelled my holiday with 2 weeks notice
I’d booked a lovely ski holiday for new year. Last week Crystal rang to say they’d overbooked and the hotel wasn’t available. They did offer an alternative, but it didn’t have half the features of the original. The most important is the supervised kids club and play room because I’m travelling alone with my child. It was…
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