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Jet2 complaints handling
We booked Sol Arona Tenerife this Febuary. We were allocated a Sol room. Unfortunately the bed was very hard with springs utting into the body. Impossible to sleep. Asked for bed topper next morning. That proved of no use. After two nights without sleep asked the Jet2 rep for help. He contacted the customer services at the…
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Petition to rejoin the European pet passport scheme
The current UK pet travel schemes are very difficult to navigate and very expensive. Getting a pet passport from another European country is sometimes possible but also expensive. We could rejoin the Pet Passport scheme. Please join the petition to rejoin the scheme. https://petition.parliament.uk/petitions/701540
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LBA parking
Best car parking (cheapest/safest) at LBA please, travelling from Harrogate tia
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Potential refusal of medical treatment without substantial payment (despite having insurance)?
This morning I read of someone taken seriously ill on a cruise in Panama (Covid and pneumonia) and refused treatment because she couldn't pay it herself immediately. She had travel insurance but the hospital wasn't prepared to wait for her claim to go through. It refused treatment unless she paid by CC straight away. My CC…
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Complaint to British Airways Holidays
Can anyone help please? I made a complaint to British Airways holidays on 6th October and still not had a reply apart from the acknowledgement. The chat bot allows you to check and it says someone is looking into it, then it says someone will look into it soon, alternatively when I check. The site says they are dealing…
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Irish passport application needs Irish grandparent docs
Hi, my husband had two Irish grandparents but doesn't have their birth/ marriage certificates which he'll need to apply for his Irish passport by descent (he's a UK passport holder). He's tried without success to search the ancestry websites for the Irish registry that would contain these - anyone know if there is a way to…
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First passport questions
Do you need interview when apply for first passport online because I wouldn't be able to travel to a passport office if do And what is the waiting time for first passport normally and can you use mother's expired passport number when fill in online details ? Or does it need to be valid passport
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Pay holiday by credit card versus using a travel agent/tour operator
I know if I use a travel agent or tour operator I will be covered by ATOL/ABTA should anything go wrong like the hotel closes down or goes bankrupt or same with the airline. But if I book hotel and flights independently using my credit card for the whole party travelling, will I still be able to claim under section75 if…
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Hotel at airport night before flight
I've been following the prices for a couple of weeks now and yesterday saw the best price over those few weeks. The price was with vio.com. Now they gave me the option to lock in this price without paying anything so my question is what is in it for both vio and the hotel? If the price goes up I get the hotel at my locked…
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Moved: Does Travelzoo have genuine deals?
This discussion has been moved.
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Ryanair name change
My daughter husband and I are all on the same booking to Budapest and back. She has an extra week holiday and now wants to fly out a week earlier than booked.Is it possible to change her name to my sons for the outward flight but keep her name for the return flight. I realise we would need to pay £115. The website is a bit…
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Best time to book a holiday?
Hi there. I am a pretty laidback (ahem - disorganised) person and have always tended to book holidays quite a short time beforehand. Over the last few years, I have realised that (sadly) life does not work like that anymore and that I need to be more organised with things like holidays, especially. As a very general rule,…
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Passport problems
Hi, my cousin has a passport problem. Looking for any advice to move forward at this point please. My cousin has lived in the USA for over 30 years. She holds dual nationality and is married to an American. Almost all her family live in the UK. She and hubby have decided to leave the USA and move to France. She is spending…
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Middle name passport help
My mother's birth certificate says loraine with one r for her middle name but mine says lorraine with the extra r added for her middle name , can I still apply for passport online will it be accepted still once send documents?
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Money Moral Dilemma: I booked a trip with a friend but her fiancé won't let her come - what do I do?
This week's MoneySaver who wants advice asks... I've been away with the same friend for 10 years now. Last year, after she got engaged, we arranged a trip as usual. Then her fiancé decided to come too, booking somewhere ludicrously expensive for them, and leaving me to pay the full cost of our hotel room. This led to an…
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Summer Holiday Advice for 9 people
Hi, We are a group of 5 adults and 4 children (11,12,13,13) looking to go away this August. We would ideally all like to stay together (in 1 property) and be catered for (ie all inclusive or half board) as much as possible. The Boys all love the water so either beach or pool. We would also like other activites to do or…
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Insurance website claims to offer something policy wording precludes. Misleading?
My flight in December was delayed nearly 24h due to fog. As a result I was unable to pick up my hire car at the destinatination and had to hire another last minute at a higher price. So, I was keen to make a claim for the difference - after all it's exactly this sort of circumstance you get insurance for, right? The…
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Advice please for going to Spain, taking a wheelchair on a flight and getting around.
Hubby and I are thinking of having a week away to get a bit of sun. Probably Spain. hubby is disabled and needs a wheelchair. How easy is it to rent a mobility scooter and get around? Is it better to take a wheelchair with you? Last time we went abroad it was to Vegas and it was so easy there. We got assisted travel, a…
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Dubai advice
Good morning After a fairly rough year we are splurging on a holiday to Dubai. For those that have been, what are your must dos? Also, has anyone been up the Burj khalifa? I can't work out the difference with the floors. It seems like there is a top top floor but that has a sudden jump in cost for what appears to be a…
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Expedia - ATOL Certificate not provided (27 days til travel)
Hi everyone, I booked a package holiday through Expedia to Dallas that is supposed to be ATOL protected. My booking confirmation states: "Your booking is financially protected by the ATOL Scheme (under Expedia, Inc.’s ATOL number 5788). Your financial protection: When you buy an ATOL protected flight-inclusive Package from…
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