P&O Adult Only refund issue

anotherwrenservicemoan

I am trying to get a refund (as advertised on the P&O website) for a cruise on an Adult Only ship as P&O changed the 2 ships in their fleet to allow families on board. 

You cannot get through to customer services as the phone goes dead. 

I have sent them 2 emails about this but both have been DELETED  without being read.

My travel agent has also had the same issue with their email being DELETED without being read.

So as the deadline for refund claims is fast approaching  (1st December) I have no idea if we will get our money back!

Myself and my travel agent have even tried contacting the P&O CEO, Paul Ludlow, but no response from him either. 

So all in all P&O DO NOT care about their customers and prefer to ignore them.

Any help.or advice would be welcome 

wolvoman

Money claim online?

JIL

Isn't there a call back facility when you phone? 
Face book recommends the live chat but it's only available during business hours.  
According to the cruise magazine you should be contacted, not all cruises on board both ships are affected. Its mostly school holiday times. 

https://sailawaymagazine.com/po-cruises-sparks-fury-after-opening-adult-only-ships-to-kids/

Good luck.