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Overseas holidays & travel planning

Get help with questions about international travel including package holidays.

Travel Republic Package Holidays
Hello All, I am currently in battle mode with Travel Republic. I stupidly decided to deposit for a package holiday on the 15th May. I panicked and called them on the 16th May to cancel. I was told I cannot cancel. We have been going back and forth since then. They have since cancelled because I block my credit card being…
Name change / reimbursement to previous person
Hello, Holiday booked and paid for. One passenger pulling out due to financial reasons. (This is the 4th time they have done this). No option for refund. I have considered doing a name change so holiday does not go to waste, the cost is actually quite reasonable, however, would the new passenger be expected to reimburse…
TUI - Marella Cruises - mis-sold insurance
Issue: * In past year, TUI has sold insurance from Allianz for its cruises; but if you call Allianz they reveal the insurance is not suitable for cruises. It does not include insurance against missed ports or being confined to your cabin and having to miss excursions (which are not cheap!). * Also, the default sales option…
TUI misleading app adds
I regulary receive adds for specific hotels on Facebook from TUI - with the Fly Local message.There is one RIU hotel in south west Spain that caught my eye - when checking flights they are only from Gatwick !!!We live in central Scotland - is somebody at Luton having a laugh ? :D
*updated* any way or reclaiming cost of pre booked flight seats when holiday cancelled?
I suspect I am wasting a post here but I thought I'd check just in case. Short story (full rant below for those interested) I booked a Tui full guided tour back in February to depart this September, a tour I have been wanting to do for a while. At the time of booking I upgraded my flight times through Tui, added extras on,…
12 Oct '25 introduction of Biometric checks :- I'll already be in EU - what do i need to do?
I will already be in EU when these checks are introduced (https://www.bbc.com/news/articles/c8deq8qm504o) is there any guidance on what I need to do for my return car journey trip to UK?
Two 'one way' flights or return
We're booking our annual trip to our house in Cyprus.With the current uncertainties with flight cancellations, air traffic control etc, would we be 'safer' booking a return bundle with one airline rather than tow one-way tickets with different airlines (as we have done many times before)Don't really want to be stuck in a…
Pre-existing Travel Insurance Guide Discussion
Hi, We've written a new pre-existing travel insurance guide for the website and we'd love your feedback. How did you find the info? Was it useful? Do you have any other tips you would add? Thanks for your help, MSE Rebecca
Thomas Cook change hotel
I booked a package holiday with Thomas Cook. The hotel has told me that they cannot longer accommodate me due to refurb work and that I’ll be offered an alternative by Thomas Cook. The flights depart in 2 days and, although Thomas Cook are aware of the situation, they haven’t offered an alternative hotel. I asked Thomas…
Unsure of rights after cancellation
Hello - my daughter booked an 8 day holiday to France on the holiday pirates website (using loveholiday.com) but the day before she was due to fly, easyJet cancelled the flight and she had to rebook a different flight via easyJet for 2 days later. As such, she lost 2 days of her holiday and therefore had to contact the…
Travel insurance
I purchased travel insurance by AXA for myself and partner, unfortunately we couldn't go on holiday as he took a brain aneurysm 4 weeks before flying, so I put in a travel insurance claim to Axa,Axa have phone me today saying that my claim has been rejected due to me not disclosing medication that my partner was on for an…
TUI - Website - Manage My Booking - Travel Documents [+ early check-in via "Flight Extras"]
Issues: * 1.5 days spread over a week wasted attempting to get TUI to fix this (no apology; no written acknowledgement) * Website refusing to accept correctly entered travel document (i.e. passport) details * After 2-3 hours TUI manager acknowledged website is broken; they are trying to fix & provide work-arounds and keep…
Ryanair Reserved Seating booked through Love Holidays
Hi, Hoping someone here can advise; we paid £52.00 for reserved seating (as we have two young kids under 5) on a Ryanair flight booked through 'Loveholidays' using our american express card. On our inbound flight to Stanstead we were told we had been allocated four RANDOM seats in dotted around the plane and the flight…
query ref travel insurance as an annual policy ends mid holiday
Hi, My current annual policy ends on the 9th Sept this year. I recently booked a 15 night break abroad ( seperate apartment & flights in place we have stayed a few times before) this is from 1st Sept to 16th Sept. My plan was to re do an annual policy but only in Jan 26 as currently have no plans to go away again till…
Cannot add baggage for Flight to US
Hi. We have just booked a trip to the US through expedia. We booked hotel and flights together as it gave us the best price, but checked baggage is not included. This is fine for me as I travel light and a cabin bag is big enough, but two of our group have decided they want to take a checked bag. On the United Airlines…
Late cancellation with Thomas Cook
Hello, My family and I booked a holiday with Thomas Cook for a two week package holiday. I discovered that, a week prior to departing, my passport only had 4 months of remaining validity. I received an Emergency Passport two days later but cannot get a straight answer from the Turkish Consulate, the Turkish Embassy, our…
British Airways passengers left £1,000s out of pocket after payment error – here's how to complain
Some British Airways passengers have been mistakenly charged twice after booking flights and holidays through its website this month, the airline has confirmed. It's left some £1,000s out of pocket and pushed others into their overdrafts. Read the full story: British Airways passengers left £1,000s out of pocket after…
Cheap travel destinations in Europe
Hi everyone, I am looking for cheap travel destinations within Europe. Since I save and invest a lot, I'd like some suggestions so that I can plan my holidays in advance for next year. I am looking for destinations that are particularly cheap to reach from Germany, as I've been living here for a few years. Thanks!
Compensation for Jet2 error
Hi, I’m due to fly out with my wife and three year old son tomorrow morning for a wedding and we have just found out that our hotel was only booked for 7 nights whilst we had booked with jet2 the holiday for 11 nights and had paid the full amount. The hotel is fully booked and can’t accommodate us and jet2 only gave us two…
Would you book for Thailand?
A number of people have been killed in fighting between Thailand and Cambodia. Since a full-scale war seems to be possible, would you make a booking for Thailand now? If you already have plans to go there, would you cancel or change your plans?