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booking.com has become incompetent & dishonest. Not worth any discount perks.
Today, I've experienced the nadir of booking.com's incompetence and dishonesty. Twice. 1st instance: trying to change a business-class flight dates because of illness. After hours of being kept waiting - and being charged a price a third as much again as listed on their website for the date change, PLUS having to make a…
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Booking.com and VAT
I used Booking.com to book a return flight for two to Germany, flying with Eurowings. As this was a business trip, I wanted to separate the VAT from the total cost of the flight and airport taxes, as I don't know what part(s) of the fare are VATable, and those that are not. But Booking.com don't provide VAT receipts,…
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Company (ExclusiveShortStays) asking me to sign a tenancy contract for a 2 night stay in Birmingham
Booked a 2 night weekend stay in Birmingham for me, my wife and our 3 year old son. Paid up front £235 for a 1 bed apartment. Once the money had left my account, they ask for my ID (not legally required for UK nationals, but they say they need it so whatever). They say they can't take it at the property so need me to email…
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Travel company charging ATOL fee
I have never paid fee for my ATOL certificate. Doing a research, it says that the ATOL certificate is part of the package holiday and there is no extra charge for it. However, I've just come across a holiday package with Lumle Holidays with this message: The price will appear slightly lower than advertised when clicking…
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Has anyone had Gites de France come back with a claim for damages after you return from holiday?
Last week we were on holiday in a gite we have booked multiple years in a row. First time being in 2018. We love it, care for it like our home, leave it spotless and book again for the following year. This time we stayed my husband had a accident with a corkscrew which he dropped on the edge of the ceramic hob which…
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Deposit Query
Am a bit bummed as we stand to loose 180 because we booked an easyjet holiday through a travel agent, we found out had we done it ourselves it would be refunded, we have tried to rebook with them but each time it's says there is no longer availability for the new booking we want, its of a lesser value so there is a 25…
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additional flight costs for all inclusive fly/cruise holiday
Just had ROL call and email me saying our ATOL covered APT July 2026 Balkans Cruise now has an additional £502 costs for the flights from Heathrow which were included when we booked and paid the deposit in March 2025. APT T & Cs say tickets are bougt for us once we pay the deposit, yet 5 months alter they are asking for…
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Travel pillows
I've only used a travel pillow, just a cheap u-shaped one, once and disliked it. In a few months I'm taking a long-haul flight after a cruise. I can't select my seat so will probably end up in a middle seat. I'm wondering if a travel pillow would be helpful. According to a Which? review the Trtl was the best buy. They are…
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Best place to get some euros
Hi all, We are going to Spain next Friday to see friends just for the weekend and needs euros. Where is the best place to buy euros whether in a shop or online and is there a best day of the week to buy them so we can get maximum value for our money? We will only need 150-200 euros Any advice would be most appreciated Kind…
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Travel insurance
There was a post recently but I cannot find it. I have to travel abroad and currently have a travel insurance which expires on 2/09/25 which i will be when I am already abroad. Should I buy a new travel insurance and start on the day I travel? or start it on the 02/09/25? or just extend the current one? I don't think the…
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Save about £400 if book flight via an online travel agent..??
Looking to book a return flight from Heathrow to Hong Kong. Booking direct with airline is about £1400 (Cathay Pacific / BA) and booking with online agent is about £900 - £1000. I am not sure whether I should book with travel agent? if the tarmac melts or delay cause by the heatwave, the airline will rebook me on to…
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Alert: trip.com refuses refund on cancelled Italo train tickets
I had train tickets booked from Milan to Venice, and from Venice to Verona on trip.com. Italo (Italian train operator) cancelled the whole line in August due to repairs. Not only trip.com didn't inform me of this, they also failed to refund me, sending me to Italo website. Resolver.com is absolutely useless, I just get…
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Child becoming adult between taking out travel insurance policy and actual date of holiday
We've booked a holiday for next year and I'm sorting out travel insurance ASAB as Martin recommends. One of our children has just turned 17, and so still shows up as a child when doing the online search for insurance deals. However the holiday is just over a year away, by which point they'll be over 18, and which means…
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Travel insurance claim
Hi I’m looking for advice please! We booked a holiday 2 years ago and had to cancel the week before as my stepson ended up in intensive care following emergency surgery and stoma bag i phoned tui who helped under the special circumstances team and they cancelled then rebooked for 3 weeks later. We spoke to my partners…
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Cruise with on board credit taken away
Has anybody had experience of their agreed on board credit being taken away once the confirmation has been signed and received. A new booking reference number has been issued and the agreed on board credit has now disappeared. Cruise company contacted and they say they are allowed to do this. It seems wrong to me as it was…
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easyJet cancellation over 14 days in advance
Hi, we had booked flights Belfast to Faro for December, we also had internal flights with another airline the following day to the Azores from Faro for a week. EJ sent an email cancelling the Belfast flight and offering a flight from Belfast via London the day before, coming back also a day early. As we would not have…
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Baggage left behind
I’ve been lucky to have countless overseas holidays over the years, predominantly problem free. However twice in the last 18 months I’ve had suitcases deliberately and knowingly left by airlines, just so that they could depart within their time slot. The compensation payable for delayed baggage is much less ( or not at…
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Medication abroad.
What's the situation regards taking medication abroad. Specifically France in case the country matters. I have prescription medication that I take on an as-&-when basis. Some times can be daily, some times months can pass without needing to take. One of these is tramadol. I mention that as this is the one that causes a…
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Annual policy- start date?
I know Martin's advice is to buy insurance as soon as you book - but if buying an annual policy, what does the start date need to be? If it's the first day of travel would I be covered if there was an issue before hand that would cause the trip to be cancelled etc?
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Need 60 day travel insurance - struggling!
Can anyone recommend please - everyone I’ve tried to get online quotes for come up with 30 or 45 days at the most? I am 70.
Spotted a holiday bargain? Share any deals, special offers or discounts you've seen for either staycations or trips abroad here.
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7.8K comments
Most recent: Discount airport lounge access. by ThorOdinson
25 July at 11:10PM
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