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RWG - poor customer service
I ported two numbers out from RWG to another network in January. However in March I noticed that I was still being charged for both numbers. I know I should noticed before then, but previously when I've ported out from other networks, they have stopped charging without any prompting. I contacted RWG, and they told me they…
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Vodafone - Suspending account, sending charges and referring to collections *accidentally*
Hi all, Hoping I can get some good advise. I have never had any problems with my mobile phone provider Vodafone and their support has always been quick and helpful, but this past week has been a nightmare. Background: Back in January, I took out an additional plan on my Vodafone account for my partner as she was ending her…
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EE mis-selling contract to OAP
F-i-l just got a new phone from EE in the shop and we think they've fleeced him. Gone from a Samsung to a Google Pixel 7a which he now can't work anything out on. Took about 3 hours in total in the shop (his old phone was next to dead & they kept ignoring him) He's being charged £42.60 a month for 25GB and basically uses…
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SMS to Lebara SIM
Has anyone been able to set up an Apple ID using a Lebara SIM for a verification code? I currently cannot and wondering if it is something to do with not not being able to receive Premium SMS. Does anyone know how to enable this? The message I get is: "Verification codes cannot be sent to this phone number at this time.…
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Musicmagpie.co.uk is lying to me!
Hi I had a perfectly god phone that I wanted to sell. I sent it to musicmagpie.co.uk. Ive just had an email saying that theres liquid damage on the screen and they will only offer me £3!!! I know the phone was perfectly fine - there was nothing wrong with the screen (no white dots/no dead pixels etc...). Is this what they…
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Prestige telecom / plan.com - its time we fought back
I am a new member on MSE, that said I am wanting to join with others and take a stand against rip off phone companies. I am hoping thatif enough of their victims err i mean customers can band together we can do something about their unethical selling practices and the way they treat customers. Recently I was sold, or…
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Plan.com
I have read some discussions about this company and thought I would share my story. I know I have a long fight on my hands. I received a call from my provider Car Phone Warehouse. The caller knew details about me only Car Phone Warehouse would know and knew my contract was due for renewal. I even said I didn't think Car…
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Can I buy a contract phone from someone?
A work colleague has got a new contract iPhone through Vodafone but he wants to sell it to pay for a holiday. He has the original receipt and box etc so it's not stolen but what worries me is what happens if he stops paying his contract off? Can Vodafone block his IMEI and make the phone useless? He got it just a few days…
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smartcellular.co.uk
DO NOT TRUST THEM! I would NOT TRUST this company an inch with your money, or your phone! Ordered a phone on 9th March. Emailed them SIX MINUTES later to cancel order. Emailed them again with cancel requests at least three times over the following week but got nothing but standard replies. They sent the phone on 21st…
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Lebara roaming in the USA?
Hey, we're going to New York soon, and I currently have a Lebara pay-monthly contract. Lebara support says that Roaming will work in the USA, as long as I buy a roaming add-on, but I've seen other online posts saying it doesn't work in the US. Has anyone successfully used Lebara roaming in the USA (or, even more usefully,…
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Rolling contract when going abroad question
Hi all, I'll be going to Spain in May for a week and my 3 contract doesn't include EU roaming. It will cost a fiver a day to get it with them (extortionate in my opinion), so I'm thinking of getting a second SIM to use during the trip. Lebara have a rolling 30 day contract that includes 5GB of international data for a…
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2ndLine phone scam
Reading on here a few days ago can’t find it now, someone recommended this company for a free text service with a USA phone number. I found their app and it seemed ok so downloaded it Their first page was a list of hundreds of phone numbers from which you chose one that suited, continue led to a congratulations and confirm…
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Carphone Warehouse
Hi guys Hope someone can help me. I took out a Vodafone contract though CPW on the 18th of march i transferred my number when registering on the Voda website, Anyway my signal was terrible really thought it had got better where i live but no, So i rang Vodafone to cancel the contract with in the calling off period the…
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Crown Communication / O2
This discussion was created from comments split from: Money saving in perimenopause and menopause.
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SIM only for non smartphone
I am looking for cheapest SIM only provided for my basic 4G phone. Only need it for calls and texts. No data required
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Very Basic Mobile Phone for 92 year old
Hello. I am looking for a VERY basic mobile phone for my 92 year old mother who lives alone. She has never had one before. She still has all her wits about her (well most of them!) but when she tried an old Samsung Smartphone of mine for a few day she found it difficult and confusing to use with all the Apps, swiping left…
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Signed up to Virgin TV, forced to sign an O2 phone contract too
Summer 2023, I signed up for Virgin TV and they made me sign an O2 phone contact too for £25 a month. the phone contract and sim arrived within 48 hours, and I never used it. its still sat in the original packaging. I already have a phone plan. The problem is that a month later when Virgin installed (quickest possible time…
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Voxi offer on the Google Pixel, order failed
Okay using my mobile I tried to buy a Google Pixel 8 on the Voxi website. I put in all my information and got to the payment method and chose Paypal. Txn failed?? Why? I don't know but I checked my paypal account and it said 'Authorisation Pending'. Apparently when I contacted Paypal they said the problem had occured at…
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How to switch networks without being charged twice?
Hi all, I've decided to switch from o2 (sim only, not in a lengthy contract or anything) to EE and have ordered a payg sim card but wanted to ask how to go about moving over without paying to 2 networks or for the least amount of time possible. My bills arrive on 16th of the month. I've requested a PAC code but do I also…
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Leaving Spusu
Hi guys i have a esim with Spusu and i want to leave from it. Can i just get a Pac code and use it on another provider? wish to transfer my number so i can have a normal sim. Any help would be apprenticed never had a virtual sim before.
