1p Mobile PAYG ending Dec 2024

srs0115

Hi,
I've been a customer of 1p Mobile for a few years but have become increasingly annoyed at changes in their terms and conditions ie, moving from their minimum £10 top up requirement every 120 days to their recent £10 minimum spend requirement every 90 then 60 days.
I emailed them the other day as I was puzzled as to why a spare SIM of mine had had it's next top up date brought forward from April 2025 to December 2024.
This was their response yesterday so please be aware if you're one of their PAYG customers

reddwarf2002

In that case they should rename it to £10 mobile. 

Neil_Jones

As has been stated in other threads, PAYG doesn't generate any dosh for the companies.  That PAYG tariff doesn't make any sense now, its pointless being a low user when you have to effectively put £60 a year on it just for the benefit of having it - you'll end up with more credit than you know what to do with  - you might as well just go for the £48 a year tariff (Unlimited UK calls and texts + 500MB data).

Or find somebody else of course.

zagfles

This makes no sense, they're still selling PAYG SIMs with £10 per 60 days spend requirement, and why would they reduce it from 90 to 60 days just to chop the whole thing a couple of months later. 

I suspect this is a SIM that hasn't been topped up since they changed from the min top up requirement to the min spend requirement and that's the "PAYG service" they're closing down. 

Or that they originally intended to remove the PAYG service then changed their minds and decided to change the spend requirement to £10/60 days. When I checked last month there didn't seem to be an option to get a PAYG SIM, whereas now there is.

tinker411

zagfles said:

This makes no sense, they're still selling PAYG SIMs with £10 per 60 days spend requirement, and why would they reduce it from 90 to 60 days just to chop the whole thing a couple of months later. 

I suspect this is a SIM that hasn't been topped up since they changed from the min top up requirement to the min spend requirement and that's the "PAYG service" they're closing down. 

Or that they originally intended to remove the PAYG service then changed their minds and decided to change the spend requirement to £10/60 days. When I checked last month there didn't seem to be an option to get a PAYG SIM, whereas now there is.

I agree - they're expressly offering PAYG sims now, or Prepay PAYG sims as they call them, with 60 day spend requirement (you could get them before, there was a blurb during the ordering process saying that if you didn't buy a boost you'd be on PAYG rates, rather than there being a dedicated option for a PAYG sim, if you see what I mean).

With that in mind I don't think they'd have done this (they haven't been doing it this way for long) if they were planning on closing down PAYG in 6-8 weeks time anyway.

virgo17

The apparent screengrab in the first post of this thread contains poor grammar and a spelling mistake. I may be wrong but I don't think 1P would issue something like this.

srs0115

virgo17 said:

The apparent screengrab in the first post of this thread contains poor grammar and a spelling mistake. I may be wrong but I don't think 1P would issue something like this.

I can 100% guarantee everyone that it was a screenshot from the email that they sent to me regardless of any spelling mistakes.
Presumably, around 1st December, they'll give their PAYG customers the 30 days notice of it ending.
Perhaps a few members on here who are users of 1p mobile PAYG could phone or email them and see what they say

virgo17

srs0115 said:

I can 100% guarantee everyone that it was a screenshot from the email that they sent to me regardless of any spelling mistakes.

Thanks for replying. Interesting times ahead.

srs0115

I'm aware that this thread has been shared on the digital spy forum and doubts regarding the screenshots validity have been raised on there too.
I'm not sure whether there's a suspicion that I produced the screenshot artificially or the doubts are regarding the customer agents response.
Anyway, here's the full email from my Gmail account 

zagfles

I don't think anyone thought you faked the screenshot, but that what the CS agent told you was rubbish or out of date info.  I've been told complete rubbish by CS agents loads of times, and particularly mobile companies. Once it took me 5 CS agents at Vodafone to implement a premium rate bar, they kept telling me it wasn't possible, I knew it was as it had been discussed and recommended on their own forum!

zagfles

My latest boost has ended and dashboard shows 60 day period ending in Feb. So the rumour of the PAYG service shutting down appears to be fake news.  (not blaming OP, probably 1p CS).