Mysterious Nowtel Direct Debit - no emails

alanwarwic

I have only just noticed a direct debit has gone out of my bank account fir the last 2 months.
With no notification whatsoever from 'Nowtel' I sense I possibly took up a low or free offer 6 months ago.

Who would it be. I did not even even use the sim.  Seems a bit naughty, them sneaking it through at the end of an offer(that I never used).

Can someone help?

sevenhills

Nowtel Distribution Limited
Anchor Brewhouse
50, Shad Thames
London,
SE1 2LY

Email: hello@nowtel.co.uk
Customer Services: 0871-332-9189

https://www3.nowtelcards.com/buy-calling-cards

flaneurs_lobster

Might be a service from RWG? Or Now Telecom direct?

savergrant

If it is a mobile sim then it is quite possible direct debit reminders are being sent to the phone number. Can you see the date the dd was setup in your online banking? You should have received confirmation soon afterwards.
Not many networks use dd these days, most are continuing payment authority as they are secured by the card number and cvc (and in growing number of cases 2 factor authorisation). It is kind of hard to not notice authorising payments.

Newbie_John

My mobile is with TalkHome and direct debits appear as Nowtel

alanwarwic

Looks to have been Talkhome. Am sure it was a 12 month prepaid sim though. I also had another but it was never activated. I used their form.

Seems very very sneaky not to send any emails. BE WARNED

d123

alanwarwic said:

Looks to have been Talkhome. Am sure it was a 12 month prepaid sim though. I also had another but it was never activated. I used their form.

Seems very very sneaky not to send any emails. BE WARNED

So did you contact them to arrange termination at the 12 month mark?

alanwarwic

That 12 months should still be ongoing. Not sure if I still have the sim, however.it was a cheap one off  payg offer, which initially when arrived, was described as a pay monthly sim, which I got corrected.
I filled in an online form querying the numbers I had with them.

There was no recipt email if them receiving this form. However, they do seem to have a none premium number I can ring from my Three sim, which I may need to resort to.

d123

alanwarwic said:

That 12 months should still be ongoing. Not sure if I still have the sim, however.it was a cheap one off  payg offer, which initially when arrived, was described as a pay monthly sim, which I got corrected.
I filled in an online form querying the numbers I had with them.

There was no recipt email if them receiving this form. However, they do seem to have a none premium number I can ring from my Three sim, which I may need to resort to.

If it had a direct debit it would suggest it was a pay monthly sim. 

alanwarwic

I suspect it was the 5p or 1p per month 6 month Sim. They never took the 5p or 1p and without emails, it simply caught me out. By intent no doubt.

Newbie_John

You can simply log in to their website and switch it off - that's what I did with my 30 days sim when 1p offer ended.