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EU Roaming with Lebara
I have a Lebara SIM for some months now and really happy with it. Now I will be going to Spain for a week and afterwards visit a friend in southern France. This is the first time I will be using the roaming option and I am not sure I fully understand how it works. My plan gives me 15GB of data and I understand I can…
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Porting your number query?
Hi All, I'm coming up to the end of my Talkmobile contract in April, but my phone is in dire need of upgrading. I have a friend who can get me a great deal with another provider, but I don't wish to incur any early departure fees. Is there a time limit on porting your old number over to a new provider? To clarify, i'm…
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Parents on 3G Tesco PAYG. Advice needed
My elderly parents are both on Tesco PAYG and have been for over 10 years. My mum might top up £20 per year and my dad about £10 per year. They don’t use their phones much mainly to make calls to me and to use in emergency. 3G is getting turned off and now I have to look for a decent plan each (maybe a family plan) and 4g…
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Lyca mobile - not receiving OTP text messages after porting number
Hi all, Can anyone please shed some light on how to get Lyca to fix the receiving SMS after porting into them? I've got 2 tickets open with them and they both already passed their due date of 48hrs. I'm not getting text messages from my banks, such as Amex, NatWest, etc., so I cannot sign into them, and Lyca isn't doing…
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Tesco and premium numbers charges
I have I have recently been charged £2.50 in respect of a Premium Text I am supposed to have received. I checked my texts received on the date in question and I can find no text from the number involved (0890 80118). I also checked my incoming calls list and I did not receive a call from that number on that date. I…
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Leaving ID mobile without an exit charge
I’m on a twelve-month £8 sim only contract with ID mobile that’s coming to an end on 24/02. Inspired by Martin’s podcast, I requested a PAC code today (26/01). It arrived with the warning if I used it now the total cost of my final bill would £15.63. In other words, they would charge me for the full current month up to…
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3 PAYG
I'm thinking of getting a 3 mobile pay as you go SIM for the roaming which includes not just the EU but a total of 71 destinations around the world. I initially was going to just buy a single £10 monthly bundle as a secondary SiM for data roaming for a holiday to Brazil and then ditch it. However I see that if you sign up…
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Lebara Refuses to provide VAT receipt or VAT invoice
Hello.I've just got a new Lebara SIM card and mobile mumber which I have activated so I could login to my account. What is my surprise when I am trying to get a VAT receipt/Invoice and there is nowhere within my account where I can get it.Then I decided to get in touch with them via a chat, but they said " I am afraid that…
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Tesco Mobile Fraud
I'm on a £10pm sim only deal with Tesco Mobile, and have been for several years. Today I received a letter through the post from Tesco Mobile that seemed to be suggesting that i had taken out a new contract, which I hadn't. I called Tesco Mobile and after explaining to the lady operator, she put me on hold and went to…
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Mobile phone contract scam Vodafone
Hi, I wondered if this has happened to anyone else. We were with Vodafone Broadband at home. I had a problem with a wi-fi signal booster not pairing with the booster. Asked for help on Vodafone community board and told an agent will contact me. Agent phoned up and said I needed a new router and engineer to visit, said I…
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Sky International Saver use whilst abroad
I’m considering adding Sky Mobile’s International Saver £4/ month and would like to clarify call costs whilst overseas. If I was in say, New Zealand, and phone a New Zealand phone number, using their full code, as if phoning from the UK, would I benefit from reduced price per-minute calls of 5p a minute, 10p per text? Does…
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Sky Mobile International Saver
I’m considering adding Sky Mobile’s International Saver £4/ month and would like to clarify call costs whilst overseas. If I was in say, New Zealand, and phone a New Zealand phone number, using their full code, as if phoning from the UK, would I benefit from reduced price per-minute calls of 5p a minute, 10p per text? Does…
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Transferring mobile number with the same hosting network
I'm planning to move my sim only contract from Vodafone to Asda mobile (which is hosted on the Vodafone network). However, Vodafone have told me that I cannot take my existing number with me (via a PAC code), as I will still be on the Vodafone network. Is this true, in which case I would need to move to EE, Three or O2 (or…
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EE extra data
hi all im on sim only contract with ee and wanting extra data for a 1 off ive looked all over the app and website and cant find how to add more data as a 1 off, can anyone point me in the right direction
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o2 non refundable deposit
Hi, Im just wondering if someone could offer me some advice regarding an o2 mobile phone contract I took out for my daughter last week. My daughter has been asking for an iphone for a long time so I finally agreed for her birthday last week and took out an 18 month 02 refresh contract for her via the o2 website. The phone…
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Dual sim setup
If you get a phone with a dual sim, do you need to do some special setup ?For example, do you need to run two versions of the Phone and Messages apps,so that you can keep separate logs for the two sims? What happens if you are on a call, and then get an incoming call on the other sim?
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02 Taking advantage of the elderly.
I’m posting this in the hope others will avoid being ripped off by 02 if they are locked out of their phones. My 76 year old husband was locked out of his phone. He went to our local 02 shop and asked the manager for help unlocking it as the pin code wasn’t giving him access. The manager immediately said the phone was…
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Lebara dreadful customer service
My wife, son and I purchased new SIM's through MSE last year. At the time there was an offer for us to each receive a £40 voucher after 6 months. I contacted them via their chat nearly 2 months ago and was told this would be resolved within 3 to 4 weeks. 2 weeks ago I got back in touch as nothing had been received and they…
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Music Magpie BEWARE
Hi Im writing this to warn people of my experience and also for a little bit of advice if there is anything I can do further. so basically myself and my husband both got new phones and we decided to sell our old phones (IPhone 14 pro max) to music magpie as our phones were of good condition and they offered a good price…
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Voicemail iPhone / 1pmobile
I would message 1pmobile (my mobile service provider) with this question, but they're closed now until Monday so I was hoping that someone here could help. Over the last month, two of the calls I received on my iPhone 13 were unanswered and the callers "left" a message on voicemail - except that there were no verbally…
