1pMobile website in a bit of a state.

alanwsg

Anyone able to login to their account on the 1pMobile website?

It's doing something very strange for me.
The main web page loads but when I click on "Login" it re-directs me back to my own IP address.

sdduk

alanwsg said:

Anyone able to login to their account on the 1pMobile website?

It's doing something very strange for me.
The main web page loads but when I click on "Login" it re-directs me back to my own IP address.

Mines not loggin-in keeps coming up taken to long.....Must be problem may be to much traffic....Hopefully they fix it soon.

Frozen_up_north

Just logged into my account, no problem at all.

Used Firefox on my mobile, got the 6 digit verification to my email address promptly too.

sdduk

Frozen_up_north said:

Just logged into my account, no problem at all.

Used Firefox on my mobile, got the 6 digit verification to my email address promptly too.

Don't know about alanwsg but i am using Windows Brave Browser and just checked again and still cannot log-in  and getting the same message.

This site can’t be reached

77.100.186.92 took too long to respond.

Not got 1pMobile on my phone apart from calls and text.

Frozen_up_north

Just logged on again.

alanwsg

sdduk said:

Don't know about alanwsg but i am using Windows Brave Browser and just checked again and still cannot log-in  and getting the same message.

This site can’t be reached

77.100.186.92 took too long to respond.

Not got 1pMobile on my phone apart from calls and text.

I suspect You'll find that IP address is your own - (goto https://www.ipchicken.com/ to see).

Still can't get in this morning, and I can't send them a message to let them know there's a problem ("Contact us" page gets the same result).

I'm on another forum (ISPreview) where people are having the same problem. Seems to be random, some get straight in, some fail.

Frozen_up_north

Alan, try via a VPN... for some strange reason if I try to connect with my VPN paused, it won't connect, with the VPN it works every time. That is from my iPhone/Firefox on the EE/1p network. The VPN is pretending to be in the UK (also works if I pretend to be in another country), it is NordVPN.

alanwsg

Frozen_up_north said:

Alan, try via a VPN... for some strange reason if I try to connect with my VPN paused, it won't connect, with the VPN it works every time. That is from my iPhone/Firefox on the EE/1p network. The VPN is pretending to be in the UK (also works if I pretend to be in another country), it is NordVPN.

Well, interesting. I tried "Tunnelbear" VPN which I have on my phone and connected via Norway.

Using that I could connect and login to my account, but when I tapped "Contact us" to try to report the problem, I got the same result - time-out because it was trying to connect back to my own IP address.

DS_BB

Also can't login to 1PMoblie. Initially on a PC, Laptop (Windows 10 Firefox, Linux Firefox)  or Mobile phone Android using Chrome (on a mobile connection) none would login. All strangle end up at my home IP address in the can't connect page, apart from the mobile.

Then I found PC with a VPN (Norton in my case) and using that it does allow login. 

But found the contact page didn't work via VPN as well.

Thanks Frozen_up_north for the VPN suggestion.

My house internet is via a Zyxel Mobile router using a 1PMobile SIM (with 100GB data allowance). My mobile is also 1PMobile. 

 Dave

alanwsg

pi@RASPI-4B:~ $ curl --head https://1pmobile.com/log-in
HTTP/1.1 302 Moved
Content-Length: 0
Location: http://31.94.26.73
Server: Microsoft-IIS/10.0
X-Powered-By: ASP.NET
Strict-Transport-Security: max-age=31536000
Date: Sun, 21 Dec 2025 12:14:55 GMT

The above is the result of trying to access the webpage from my Raspberry PI.

For the geeks among us, it's returning an HTTP 302 - page moved header.
That means it's saying the page has moved BUT it's saying it's moved to MY IP address (31.94.26.73)

sdduk

Couldn't get on forum this morning so just switch computer on and 1p is back working for me just logged-in its all working fine again.