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Lost my phone with lebara sim, how do I stop any more money coming out of account?

textbook
textbook Posts: 925 Forumite
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edited 28 December 2025 at 5:02AM in Mobiles
So lost my phone, how do stop anymore money coming out of my account?  

I use my email address 

Phone might turn up though
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Comments

  • marcia_
    marcia_ Posts: 4,181 Forumite
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    edited 28 December 2025 at 6:45AM
    textbook said:
    So lost my phone, how do stop anymore money coming out of my account?  

    I use my email address 

    Phone might turn up though
     I don't understand what you are asking. How would money be coming out of your account? Which account? 

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  • Emmia
    Emmia Posts: 7,311 Forumite
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    textbook said:
    So lost my phone, how do stop anymore money coming out of my account?  

    I use my email address 

    Phone might turn up though
    Can you log into your Lebara account and freeze the SIM? 
  • JSmithy45AD
    JSmithy45AD Posts: 1,325 Forumite
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    textbook said:
    So lost my phone, how do stop anymore money coming out of my account?  

    I use my email address 

    Phone might turn up though
    Your phone is presumably locked so if you mean the subscription to Lebara then you'd need to contact them and get a replacement sim or cancel the contract and get a new number.
  • flaneurs_lobster
    flaneurs_lobster Posts: 10,526 Forumite
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    Use Find my Phone
    Lock the phone remotely
    Any banking apps on there?
  • GDB2222
    GDB2222 Posts: 27,047 Forumite
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    You can cancel the direct debit, but it is far more sensible to contact lebara and get them to cancel the sim. 
    No reliance should be placed on the above! Absolutely none, do you hear?
  • la531983
    la531983 Posts: 4,096 Forumite
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    GDB2222 said:
    You can cancel the direct debit
    It wont be a DD with Lebara, it will be a continuous card authority thing. He or she needs to contact them.
  • GDB2222
    GDB2222 Posts: 27,047 Forumite
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    la531983 said:
    GDB2222 said:
    You can cancel the direct debit
    It wont be a DD with Lebara, it will be a continuous card authority thing. He or she needs to contact them.
    We’re both being as vague as each other! I meant cancel the DD or CCA with the bank, and I suspect that you mean exactly the same. :)
    No reliance should be placed on the above! Absolutely none, do you hear?
  • la531983
    la531983 Posts: 4,096 Forumite
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    No vagueness here mate, I have two Lebara SIM cards and know exactly how they take the money ;)
  • oldagetraveller1
    oldagetraveller1 Posts: 1,570 Forumite
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    edited 28 December 2025 at 12:31PM
    If it's a rolling 30 days deal and card payment, then auto renew may be tuned off in the Lebara account. Select "Manage".
    A 12 months contract, then contact them.
    O.P. needs to provide more information.
  • born_again
    born_again Posts: 24,118 Forumite
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    GDB2222 said:
    la531983 said:
    GDB2222 said:
    You can cancel the direct debit
    It wont be a DD with Lebara, it will be a continuous card authority thing. He or she needs to contact them.
    We’re both being as vague as each other! I meant cancel the DD or CCA with the bank, and I suspect that you mean exactly the same. :)
    Which would have Lebara chasing them for money due, & unpaid markers on their credit history.
    Life in the slow lane
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