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LPG, heating oil, solid & other fuels

If your home is powered by anything that's NOT mains gas or electricity, this is the place to find help and support.

Standing Charge for LPG
I have a holiday lodge on a holiday site without mains gas. Instead gas is delivered by tanker to a central point from which pipework runs to each of the lodges on site. In these circumstances is a standing charge applicable? The reason for asking is that the site owner is being rather clandestine in utility bill…
New boiler grants
Not sur if this is correct place but I enquired about new boiler grant and was successful. However if I want a like for like boiler I have to pay 500 if I want to convert to combi boiler it is 1000. I cautiously agreed to 1000 combi boiler. Today they rang to book me in and they said I would have to pay 1450. I said no…
Replacing Warm Air Heating with Gas Central Heating
Hi, How much would be the estimated cost to replace an old warm air heating system with gas central heating system? Would it be best to go to the big players like British Gas or the local companies? Ground floor - lounge and kitchen First floor- 3 bedroom and bathroom Location - London Thanks very much in anticipation. JB
Buying a house with an open fire in a smoke control area. What can I burn?
I’ve come across the term authorised fuel. What exactly does that include? I know wood and house coal are not okay. Is all anthracite okay? What about manufactured brockets. Is there an easy way to tell which are fine to use and which aren’t? Does anyone have any recommendations? The fireplace would only be used on cold…
Annual Electricity Kwh for heating a 3 bedroom semi detached ?
I have a well insulated 3 bedroom semi-detached house with a 13 year old 24kwh gas combi boiler and 9 radiators. In the winter I keep the temperature at 20.5 and throughout the year I use 14,000kwh of gas. My energy supplier said if the house were heated only using electricity that an estimate of 8000khw of electricity…
MASSIVE PRICE INCREASE GAS LPG - Public House.
Hi, Can you please advise us. My business, a public house (currently closed covid), in Herefordshire, runs on lpg gas, When i took over the business in 2016 the supplier was Countrywide farmers and we were happy with their prices. Since 2018 Flogas have taken over, at the time they hiked the price up to 38p litre, which we…
Symbio incorrect tariff on website and confirmation email
I am have been a Symbio customer for a while and noticed they had a new tariff with a lower price and switched to another fixed rate. On the call the customer service rep told me there was a cheaper tariff than the one that I had planned to switch to. I checked their website and he was correct. I did query whether the…
Making sense of LPG running costs £/kWh calculation {Merged}
Hi, Was hoping someone could help me understand where I'm calculating this wrong. I'm trying to figure out the £/kWh of LPG. Many references on the internet state around £0.07/kWh (7 pence) for LPG, which sounds reasonable. However, the average cost per litre of LPG is around £0.50/l, which is around what we pay. - 1 litre…
Does anyone know how to get hold of Lumo (if you're not a customer yet)?
Hi all, Moved into a house on 18th March which is supplied by Lumo. Haven't heard anything from them so went online to find contact details. It seems you can only do this if you already have an account with them - everything is an online form. There's a form for filling in your details if you've moved into a Lumo-supplied…
Free solar panels + birds nesting
Hi my parents had free solar panels done via ashadegreener some 4-5 years ago. The guttering by the panels have accumulated gigantic bird nests + lots of dropped pigeon eggs/dead chicks on the patio as well as a line of bird droppings. Now with the gutter getting blocked its getting quite troublesome. I've wrote to…
Calor Gas ignore me....
Hi. I moved into my bungalow 4 years ago and recently I had a feeling my bills were getting higher and higher with Calor Gas. When I sent 2 emails and 2 web messages to enquire if there could be a reason for this, I was ignored on all 4 counts. 6 weeks from my initial email I decided to phone them again. (The first time I…
Air source heat pump trouble
hi having been in our HA new build house for a few months now ( really do appreciate it and still cant get over how lucky we are to be here ) ,anyway something still seems amis with the heat pump , i would be going back to the HA but with covid situation we are avoiding all contact so was putting it out there to see if…
Utility point are won't refund credit. Am I in any right to cancel gas direct debit through my bank?
Nearly 2 months ago, I contacted my supplier, let's call them "Utility Cowboy", about a refund of credit. Seeing as I was 300 in credit and the winter months were coming to an end I thought I'd request some back. Only 200 so I did have some left in the gas bank. I'm not all that greedy. I called, got through after nearly…
British gas free cover
Mse's top pick for energy switch to British gas includes free cover for central heating, plumbing and drains and electrical. Does anyone know how good this cover is and what the excesses are please? Thanks
Owed credit by eOn, where do I stand?
Hi all - sorry if this has been covered elsewhere but I couldn't find it answered already :) I am about to renew my tariff with eOn (I can do this online) and have noticed that there is an £82 credit on my account. I've tried to contact them via phone and live chat and they are saying that they are only fielding emergency…
Eon overcharged us on installation of smart meter
Hello, We have been with eon for a year and I was recently reviewing our bills and noticed that our energy was £430 in December for 3 months of energy. Our usage has been £35 per month prior to this and after. See excerpt from bill below: We had a smart meter installed on the 30th October which then put our meter to zero.…
Bulb Annual Price Increase
Bulb has notified me of a 33% increase in my monthly payments (dual fuel) to ensure I build up enough credit for next winter’s bills. There’s also an end of year small debit to clear. I queried this increase as I’m elderly, disabled, self-isolating & self-employed, so my regular income has been wiped out. Also now summer…
How long does oil last?
We have a 2500ltr tank so could top up again at 19.45p per litre. Just wondering if it would last ok for a year? Our supplier said it woukd be fine for 8/9 months but wondering if anyone had any definite knowledge. Our tank is not exposed to any weather (sheltered all round and shaded).
Kiln dried logs
Looking for recommendations for a company that deliver kiln dried logs. The company I have previously been using the owners have retired. Thank you all in advance.
What is best central heating temperature?
Hi, I have a baxi 400 combi boiler. For my radiators to heat up properly, I have to set the temperature to about 50 degrees. I was googling what temperature central heating should be set at, and it says about 21 degrees for thermostats, but then I've seen other sites saying the boiler should be 60-70 degrees.I'm confused.I…

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School uniform grants: check if you can reduce costs by up to £200 with support from your council
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