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Complaint against Green Network Energy
I have been a customer of GNE since November 2016. During May 2019 I was notified that my monthly Direct Debit would be reduced from £46.75 to £25. Normally I would flag up such a notification but for the past 15 months I have had to deal with several events and consequently lost my focus. Basically by November 2019 my…
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Hot water
I have just had a new boiler installation due to not getting any hot water. After installation I get hot water from the bath only ! 4 other taps do not get the boiler to fire up. Plumber suggest I change the taps as they may have flow restrictor in them. Changed the kitchen tap and no joy. Pressure from bath tap is good…
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Gas pipe
Hi ...having a new valiant boiler being fitted In 3 weeks which requires 22 mm gas supply ,...I have 18 mm all the way to boiler at moment .....can the 18 mm be cut 3 metres away from boiler and upgraded to 22 mm to increase supply has my floors can not come up ...I have mounted wall gas pipe behind kitchen unit at the…
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Second Boiler in Outbuilding. LPG. Pipework?
We have an LPG boiler (and hob) in the house, supplied from an underground bulk tank 30m away in the garden. We have an outbuilding which is used as an office which is heated by electric panel heaters. We are considering alternatives to the electric heating. It doesn't appear practical to extend the existing house CH…
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Erroneous transfer
I have been some of the previous posts so please bear with me and I will try to be a brief as possible even though I can hardly make sense of it myself. 1. I was with One Select they went bust and I was transferred over to Together energy automatically Christmas 2019. Together energy were pretty bad ,there was no system…
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Changing from solid fuel heating to oil - best solution and costs?
I've spent quite a bit of time on here this morning getting lots of useful information so thank you everyone. The issue here is that I have moved into a house which has a big multifuel stove that heats water and radiators. (together with an immersion heater). It's ugly and messy and smokes when the wind is in a certain…
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Moved into new house - need LPG help
Moved into a house that has LPG. Tank gauge is at 30 .(4 bed 2009 build. How long do you think 30 will last ? There is no supplier sticker on tank. How do i know if its on contract? Who / how do i get it filled ? Do i need a contract ? We previously had oil on old house.
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Oil Tank monitor
Hello, We have just moved into a house with an oil. We want to get something that tells us when the oil is getting low. It has a gadget on it at the moment but we cannot find the transmitter indoors. Does anyone have any recommendations? Thank you.
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Excessively Low Energy Quotes
How do I sort out which Energy quotes are not viable? I find that many of the low quotes only act as a 'come on', and after a couple of months at the low direct debit payments, the provider decides that I have to pay more, sometimes doubling the payments. This seems to me to be a bit of a 'con'.
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E7/hot water problem
My hot water immersion is not coming on overnight. The switch on the consumer unit has not tripped and a plumber has changed the heater on the tank. I rent privately so I don’t really want to pay for repairs. The supplier says it’s the landlord’s problem and vice versa. The electrician has run a direct supply from the…
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Energy Meters - do I have to have one?
Most of the top picks for my next switch with MSE energy club state that they include me having a meter installed. So legally do I have to have one if I choose that tariff? Or do I choose a supplier who doesn’t state smart meter installation? Thanks for your help.
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Calor BioLPG - do I actually receive BioLPG? How do I know?
Two years ago I signed to Calor and agreed to pay an extra 2ppl for BioLPG (as mentioned in my contract). It's renewal time so I've been looking over past invoices etc. and have noticed that nowhere is there any mention of BioLPG actually being delivered. All the delivery reciepts just say "Product: Propane". Calor's…
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Boiler help
Hi all, I'm currently sitting out my 12 weeks garden leave after a traumatic redundancy after 28 years at the same company and now find the coal fire on all day is working out at £42 a week. There is no gas as we live in a old weavers cottage on the moors with spring water. Just wondering if there is any help or grants for…
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British Gas saying elderly parents need new boiler
Hello everyone, I'm new to this site and need some advice re British Gas. My elderly parents are on a service plan with British Gas. They've had it serviced today and the engineer has told them they need a new boiler because it is not very efficient. Apparently it 'needs replacing' and this will also involve new pipe work…
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Storage heater & E7
Hi all👋 I'm currently using a storage heater wired in to the wall that is meant to be running on E7. I noticed this morning that the storage heater didn't switch off at the wall until 8:44AM (Also heard the metre click at the same time) Does this mean I'll be paying higher rate electricity from 7-8:45? Or because the metre…
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Central heating problem
Just put the central heating on to check all ok before the winter arrives. All 4 radiators upstairs are working fine, three of the four downstairs are not working, bled all the rads and got a fair bit of air from one of the bedroom ones but still three of the rads not heating up. Boiler pump etc only three years old.
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Underfloor heating - experiences please
Hi - thinking of buying this https://www.rightmove.co.uk/property-for-sale/property-97340894.html but have no experience of u/f heating. Expensive? long time to feel the effect? Things to go wrong? Would this be gas/wet, or electric (is there such a thing?). Surely a problem as you have to heat the tiles first, the ground…
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Gas meters
I've just moved into a house with no gas and I need to get a meter put in before I can get connected. How do I get started??
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Supplier Increases price during fixed tarriff
My bulk gas supplier has me on a 2 year fixed contract ending April 2021 but has recently written to tell me that my price is going to go up in October. Does this negate my contract and can i shop around for a better deal now?
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Electricaire R10 vs electric rads
Hi I’ve posted here a couple of times regarding my 70’s Econmy 10 warm air system and have had a quote of £2400 for six modern electric rads with WiFi hub. I would like to update my heating but have no gas and don’t particularly want to go oil/wet system due to space and installation cost. I know electric rads aren’t…
