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Utility point won't refund my credit



I switched supplier in December and got my final bill about six weeks ago, but a dozen phone calls and half a dozen emails later, they still haven't refunded the £81 credit.
They've promised to do so several times, but it's just not happening. There's no way to escalate and the complaints email just promises the same but still nothing.
Comments
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Yes lots of people have reported this over on the energy forum:
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I switched away from them on the 8th January 2020 and must have contacted them 6 times or more to ask for the refund of the credit on my account. I was constantly being told it was with accounts and that it would be paid shortly. On the last contact I said I required a department name to cite in a small claims court. Not sure why this would have worked but the next day I had my credit. I did ask them on a previous occasion whether they were in financial difficulty. Obviously they denied it, but I am of the opinion that they are in some kind of difficulty and I would not switch to them if I was looking.
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Luciano_Cop said:
I switched away from them on the 8th January 2020 and must have contacted them 6 times or more to ask for the refund of the credit on my account. I was constantly being told it was with accounts and that it would be paid shortly. On the last contact I said I required a department name to cite in a small claims court. Not sure why this would have worked but the next day I had my credit. I did ask them on a previous occasion whether they were in financial difficulty. Obviously they denied it, but I am of the opinion that they are in some kind of difficulty and I would not switch to them if I was looking.
You question would be more appropriate in the ENERGY forum that deals with Gas and Electricity. You will get more advice there. Just click on the big black ENERGY button above the 2 small blue subfolders.
The world is not ruined by the wickedness of the wicked, but by the weakness of the good. Napoleon0 -
Luciano_Cop said:
I switched away from them on the 8th January 2020 and must have contacted them 6 times or more to ask for the refund of the credit on my account. I was constantly being told it was with accounts and that it would be paid shortly. On the last contact I said I required a department name to cite in a small claims court. Not sure why this would have worked but the next day I had my credit. I did ask them on a previous occasion whether they were in financial difficulty. Obviously they denied it, but I am of the opinion that they are in some kind of difficulty and I would not switch to them if I was looking.
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This company have been holding onto £515 that I am owed. My contract with them ended on 9 October and I was promised it would be in my bank account within ten days. This did not happen. I sent an email asking why the refund of monies had not happened and have had conversations on their chat facility. Promises were made and broken, standard corporate replies to questions, they said problem had been escalated, then it would be dealt with ASAP. I asked what this meant - no timescales could be given on when to expect the monies owed to me would be paid into my bank account. I understand other customers have had similar issues - it really is frustrating and inappropriate for this company to treat customers in this very poor way and hold onto their money that is owed to them, which means they have to persist in making inquiries to ascertain what is happening with their situation
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Raise a formal complaint in writing (recorded delivery). If UP do not sort it within 8 weeks you can go to the Ombudsman.0
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