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Utility point won't refund my credit

4 replies 138 views
Anyone else had problems with utility point?

I switched supplier in December and got my final bill about six weeks ago, but a dozen phone calls and half a dozen emails later, they still haven't refunded the £81 credit. 

They've promised to do so several times, but it's just not happening. There's no way to escalate and the complaints email just promises the same but still nothing. 

Replies

  • SwipeSwipe Forumite
    2.8K posts
    Part of the Furniture 1,000 Posts Name Dropper
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    Yes lots of people have reported this over on the energy forum:

  • Luciano_CopLuciano_Cop Forumite
    3 posts
    First Post
    MoneySaving Newbie

    I switched away from them on the 8th January 2020 and must have contacted them 6 times or more to ask for the refund of the credit on my account. I was constantly being told it was with accounts and that it would be paid shortly. On the last contact I said I required a department name to cite in a small claims court. Not sure why this would have worked but the next day I had my credit. I did ask them on a previous occasion whether they were in financial difficulty. Obviously they denied it, but I am of the opinion that they are in some kind of difficulty and I would not switch to them if I was looking.

  • HasbeenHasbeen Forumite
    2.9K posts
    Tenth Anniversary 1,000 Posts Photogenic Name Dropper
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    I switched away from them on the 8th January 2020 and must have contacted them 6 times or more to ask for the refund of the credit on my account. I was constantly being told it was with accounts and that it would be paid shortly. On the last contact I said I required a department name to cite in a small claims court. Not sure why this would have worked but the next day I had my credit. I did ask them on a previous occasion whether they were in financial difficulty. Obviously they denied it, but I am of the opinion that they are in some kind of difficulty and I would not switch to them if I was looking.

    LOL. I think the gentle hint above your post was that this is the LPG and Heating oil forum?

    You question would be more appropriate in the ENERGY forum that deals with Gas and Electricity. You will get more advice there. Just click on the big black ENERGY button above the 2 small blue subfolders.  o:)

    The world is not ruined by the wickedness of the wicked, but by the weakness of the good. Napoleon
  • CRISPIANNE3CRISPIANNE3 Forumite
    706 posts
    Seventh Anniversary 500 Posts Name Dropper Car Insurance Carver!
    ✭✭

    I switched away from them on the 8th January 2020 and must have contacted them 6 times or more to ask for the refund of the credit on my account. I was constantly being told it was with accounts and that it would be paid shortly. On the last contact I said I required a department name to cite in a small claims court. Not sure why this would have worked but the next day I had my credit. I did ask them on a previous occasion whether they were in financial difficulty. Obviously they denied it, but I am of the opinion that they are in some kind of difficulty and I would not switch to them if I was looking.

    Be like me and go via Resolver. I did this and got the refund in a few days. 
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