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3rd Party Fault Claim
Hi on the late May bank holiday 2024 I turned right into a side street and had to do an emergency stop to avoid hitting a pedestrian who had just stepped backwards into the road in front of me - this resulted in me stalling the car and being completely stationary. A car emerging from the side street and turning right…
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Car insurance payment taken on written off vehicle
Saga declared my mum’s car a total loss in early Feb, settled the claim, and we did the DVLA transfer to their recovery firm. Two weeks later on the policy renewal date they took a payment of £700+ out of her account for the next year’s policy (first quarter of their overly-inflated next years’s policy quote) - even though…
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Had two policies due to auto-renewal
Hello. I changed car insurer last June but in September my existing insurance renewed which meant I paid car insurance to two companies between Sep and Feb. The insurance which auto-renewed has offered me half the money back, do they owe me all the money by law?
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Travel Insurance and genetic testing.
I am undergoing genetic testing as a precaution because a family member discovered they have a genetic syndrome. Have I got the syndrome, insurance is no problem with no additional premium. My travel insurance company initially refused me insurance but after a referral to the underwriter they agreed to give me cover. My…
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Consequences of Home Insurance Claim While Acting as Attorney
My father went into care & lost capacity a couple of years ago. I held power of attorney & became responsible for selling his house. During the selling process, a surveyor alleged subsidence & so I contacted the insurer. Eventually, after months of taking measurements, the insurer concluded that there was no subsidence &…
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Gibraltar & Financial Ombudsman
Hi My motor insurer is based in Gibraltar are they out of jurisdiction for the Financial Ombudsman Service?
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1st Central - Cancelling scam
I am having an issue with 1st Central car insurance, spending all today trying to resolve it. I thought that I had removed the auto-renewal, but after several months I have discovered through bank statements I am still paying for my insurance even after selling the car. Therefore I went on the website of 1st Central to try…
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Misrepresentation
Hi I have just had my motor insurance policy cancelled after they agreed a non-fault claim. I'm a painter and foolishly whilst speaking to the claims adviser mentioned (in small talk) that I had helped a friend out DJing. Since I didn't mention this when applying for insurance they have avoided the policy (careless…
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Unhappy with claim handled by loss assessor
Hi I'm new so hope I can get some good guidance. I hired a loss assessor to handle my house claim in 2023. But I soon felt they were not wholly acting in my interest I.e furniture was "disposed". A meeting followed to resolve contents claim but when asked about whst the valuation was, as i thought to part ways, i was told…
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Home Insurance matched items cover
Hi. We had a water leak in our kitchen and the kitchen is 14 years old and no longer available from Magnet. We have a kitchen which is half walnut and half cream. As we have matched items cover our insurance will replace all of the walnut but not the cream. How can they only replace half a kitchen when we have the best…
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Holiday insurance for 2 people not in relationship at same address
Hello I am trying to get holiday insurance for myself and Dad who live together at same home address, on one policy together, but finding it difficult as most company's class a couple as a married couple or in a relationship at the same address. obviously we are related only, does anybody know where i can find holiday…
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Insurance for leasehold property when we own 50% of the freehold
Hello! Just a few questions to make sure I'm doing the right thing! We have just exchanged and are due to complete on a leasehold property where we are having 50% of the freehold transferred to us. The other half is remaining with the owner of the other flat in a two level conversion. We have received building insurance…
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Can I claim on my travel insurance
Hi All, I booked travel insurance with Admiral last July 2024 for 1 year for me and my wife as we usually go away 3 times a year. I told them of a bad back condition I had, and paid what the quote was £57.01 for travel in Europe, insurance to end on 01/07/2025. In December 2024, I was diaognosed with Lung cancer and do not…
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Insurance Claim being disputed following fire
We had a fire May 2023. My wife and children were moved to an alternative house whilst the house was remediated. My wife and I are named on the policy. We became estranged following the fire and are now going through an amicable divorce. The insurance company contacted my wife and omitted me from all proceedings. When i…
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Home Insurance increased from £150 to over £2k
I'm posting on behalf of an elderly family member - they have had buildings & contents for many years 1 x claim approx 15 years ago for a few £100. They have paid approx £150 per year, however the new quote they received in Dec 24 had jumped massively to over £2k. However...they had made 2 x claims last year - both for the…
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Car insurance & charges for address change
I m about to move house and need to change address in car insurance. Insurer is Admiral and I have online access to their portal. The portal says I have to pay approx £16 to change my address. Are insurers allowed to charge for usual things like change of address or mobile number on Online portal (not telephone/call…
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House legal insurance denying cover
I'd appreciate the experience of people who know more about this than me, and any advice on what to do next. I
have legal insurance as part of my house insurance. The policy
states it provides cover for legal nuisance (see below). Our neighbour has been
watching/filming/abusing us over our fence, looking into our bedrooms…
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Car insurance dilemma
My husband has been told not to drive for a few months for medical reasons so he has surrendered his license. He has had our 36yr old daughter on his policy for some time as they share driving on holidays etcPrevious to his diagnosis he was offered quotes around the 660.00 mark. Since disclosing his diagnosis this price…
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House insurance nightmare - monumental increase
I have just received an email from my current provider saying that they are unable to provide cover this coming year. I went onto a couple of price comparison sites and and am only getting 2 real quotes on either site. Last year's quote was £360 for combined buildings and contents. Cheaper of the 2 current quotes is…
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Booking.com short term insurance for house
I recently booked a house for a weekend. After booking I was contacted by ‘host and stay’ to tell me I needed to pay a security deposit (subject to a £10 admin fee), or waiver insurance for £25. i opted for the latter. i was not sent any documents after this relating to insurance, so I asked for them. i was them sent the…
