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Who should complaint go to?
I hope someone is able to help. We're with direct line and never made a claim. We had to call home emergency as we have hot water but no heating. Direct line's home emergency is run by AXA. I got this information over the phone and isn't documented within policy. They asked if the boiler had been serviced within 18 months.…
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Life Insurance cancelled
I recently received a letter from Aviva stating they were stopping my DD payments, and closing my Life Insurance policy as it had completed its 19 year term. I was under the impression it was a whole life policy, but as it was taken out 19 yrs ago I do not have the original paperwork and therefore no details of the Policy.…
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ManyPets Pet Insurance Discussion
Hi, This is a feedback thread on pet insurance provider: ManyPets Please share your experience with other MoneySavers. Click reply to take part: * Have you experienced problems? * How quick did they help? * Happy with the overall service/premium? The feedback comes as part of the Cheap Pet Insurance guide. Thank you, MSE…
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Homeprotect
Just a warning Homeprotect Insurance ( buildings and contents ) are the worst company i have ever dealt with . At least 80mins to answer calls , no email responses . Check reviews for claims and auto renew Not sales as they have manned sales phones and they are cheap but once you have paid , hard luck . BUYER BEWARE as…
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New driver - car insurance
I'm about to change my car and was shocked how much it would cost to add my son to car insurance (not long passed his test). I know it would be a lot, but its a LOT. I've tried adding other drivers, even changing the type of car, slightly older models etc and nothing is making much difference. Before I accept defeat and…
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Insurance renewal price
Hi, I insured some sports equipment with Insure4sport in 2023 for £68 which included a 30% intro discount - renewal price this year was £194 !! - when I checked the same cover if I was a new customer it was £65 - I queried this with the company as I thought legislation had been introduced to stop this practice - the agent…
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Discovered car repairs on a non fault insurance claim were bodged, any recourse?
December 2020 I was pulled out in front of on a 40mph roundabout damaging the passenger side front corner of my vehicle. Fast forward to now and I am having some issues with another part which required the removal of the front bumper. I have discovered that the headlight is cracked, was hidden by the bumper and as of the…
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Zurich life insurance
hi to all Planning to take life insurance with critical insurance.and my broker suggested Zurich. is it this good insurance company. Age 40 and cover looking for 2,00,000 till 70 years. any suggestions thanks
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Hastings Direct…additional premium...need I say more
My son passed his driving test last June, we bought him a 2012 Corsa at the end of October. He got a quote from Compare the Market for Hastings Direct for £2400 with a £700 excess and me as a second driver with 20 years no claims bonus. Checked my myself and my husband. Paid in full at the time. Fast forward to this week -…
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Superb post cancer treatment travel insurance provider
Partner and I both diagnosed and successfully treated for cancer latter part of 2024 so obviously off to the Maldives! Having been depressingly refused by Admiral and given other quotes of £1,400+ found 'paying too much'. Absolutely delighted with our joint annual policy cost of £420! Please post!!
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Is "Uninsured Driver Promise" worth paying extra for if you have Fully Comp anyway?
Hiya - I am about to renew my car insurance (fully comp, legal assistance, courtesy car, NCD protection etc.), but when I go to pay they tempt you with "uninsured driver promise" for an extra £100 pa or £8 pm. Do I really need that? I'm happy to risk paying any excess in the event that happened and happy to risk losing…
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A house on a hill nr watercourse and insurance
My house is almost at the top of a hill. At the bottom is River Douglas but it is no wider than a canal which is alongside it. It would take the rains of noah to flood it. How do I prove its too high to flood? The insurance is through the roof this year. Ive had it since 1986 & previous owner from new 1965. Other houses in…
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Death in Service Benefit Insurance
Hello, My relative lost her husband 2 weeks. His employer has been in touch and he had a death in service insurance policy with his employment which will pay out 3 times his salary. He did not have an Expression of Wish form filled out. He was married to my relative for 6 years and together about 17 years. He had a mother…
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Auto renewal at double the cost
My insurance company, SAGA, sent my renewal letter the new cost was almost double!! Although the new policy includes three year fixed premiums. I was in disbelief as SAGA, has always treated me fairly. I phoned their Customer Service who said the increased premiums includes the guaranteed price for three years. When I said…
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What do you do when Crawford splits your insurance claim after more than two years?
Crawford have been "dealing" with a subsidence claim with RSA. On Dec 23rd , after Crawford had obtained quotes from a building company for all the repair works under subsidence claim, accepted my excess monies and instructing the builder, the person in charge of my case at Crawford decided after more than 2 years of…
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Why isnt there a bigger debate and motion to improve protection for the public
After reading several posts here and elsewhere, I realize that the reason I came here to ask is somewhat pointless. I’m suffering from post-concussion syndrome and was hoping to discuss its impact on my life, along with the response I’ve had from insurance companies and the airline involved. But after reading so many…
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Tiffany ring contents claim
I lost my Tiffany engagement ring during my house move. I did not have it covered as a high risk item so can only claim upto £2000. The ring was $4000 15 years ago I honestly cannot believe i have don't this and will make sure all jewellery is risk risk from now on. Insurance are offering to make me a new item to to the…
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Critical illness claim rejected
Hi , im a newbie on the forum and hoping to get an idea on peoples views regarding my claim being rejected. At the end of last year i was diagnosed with Marginal Zone Lymphoma and told that its in my bone marrow but as yet they are happy to leave me on active monitoring . As you can imagine the diagnosis was terrifying not…
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Cannot claim for mortar tinting?
I have a warranty that states, the following is excluded for all sections of the policy: "Any change in colour, texture, opacity or staining or other ageing process." The policy also states that all work should be done in accordance to best practice. I've asked for a claim on the policy to cover mortar matching for a brick…
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Pet Insurance Why is Pet Plan more expensive?
We've recently got a small dog from a shelter. The shelter gave us 4 weeks free insurance with pet plan. To continue the insurance when the 4 free weeks end , they've quoted me £43 a month ( for £4000 of vet bills for all injuries and illness) Yet when I do a search on comparison sites ,for similar policy , monthly prices…
